Care Co-ordinator/Receptionist

The Merrywood Practice

Information:

This job is now closed

Job overview

GP CARE CO-ORDINATOR/RECEPTIONIST

The Merrywood Practice

South Bristol

We are looking for a receptionist to join our friendly and high achieving GP practice in South Bristol.

Have you got good people skills, can you communicate clearly, do you enjoy the buzz of a busy environment?

Experience is not required but a desire to learn and develop your skills and knowledge is essential. To increase your chances of being invited for an interview please make sure you look at our job description and person specification and complete your application to show us how you meet our recruitment criteria

Flexibility is essential required hours are 20 hours per week worked flexibly between 8am 7pm

Salary starting at £9.50 per hour

If you require further information about the post please phone Angela Carter on 0117 944 9750

Main duties of the job

To provide an efficient and effective Reception and Medical Records service to patients and doctors.

About us

We are a GP practice located in the William Budd health centre on the Knowle West health park in Bristol.

The Merrywood Practice believes that you are important. We want to help improve your physical, mental and spiritual health both as individuals and as a community.

Our reception team aims to be responsive to the needs of patients, doctors and staff in the way that they assist with the processes of appointments, reports and preventative medical care.

Our nursing team aims to match their skills to the needs of service users in a professional manner, delivering care in a non- judgemental, whole person centred way.

Our doctors want to give the best medical care in a way that treats all individuals with respect and dignity and encourages everyone to become part of a community that promotes health.

Job description

Job responsibilities

To register patients on the computer system as having arrived for their appointments

To follow practice protocols and pathways to ensure consistency of service

To ask patients set questions and to provide information about alternative services

To make future appointments on the computer system for patients

To issue prescriptions to patients, having confirmed their identity

To issue repeat prescriptions using the clinical computer software, and pass them to appropriate clinician for electronic signing

To act as the initial contact for all persons entering the Health Centre

To register new patients, and temporary residents when necessary

To answer all telephone enquiries

To scan and download documents into patient records

To respond to all ad hoc requests for assistance from the Doctors or reception co-ordinator

To contact patients on request of the doctors regarding test results

To liaise with other health care workers as necessary

Person Specification

Experience

Essential

  • (i)Ability to work under pressure, and in a sometimes challenging environment
  • (ii)Excellent communication skills, written and spoken
  • (iii)Aware of patient confidentiality
  • (iv)Prepared to be flexible with time and duties
  • (v)Able to work as part of a team

Desirable

  • (i)Experience of clerical work
  • (ii)Experience in a health care setting
  • (iii)Experience of working in a computerised environment

Qualifications

Essential

  • (i)Ability to work under pressure, and in a sometimes challenging environment
  • (ii)Excellent communication skills, written and spoken
  • (iii)Aware of patient confidentiality
  • (iv)Prepared to be flexible with time and duties
  • (v)Able to work as part of a team

Desirable

  • (i)Experience of clerical work
  • (ii)Experience in a health care setting
  • (iii)Experience of working in a computerised environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Merrywood Practice

Address

2 Downton Road

Knowle

Bristol

BS4 1WH


Employer's website

https://www.merrywoodpractice.nhs.uk/


Date posted

27 April 2021

Pay scheme

Other

Salary

£9.50 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0448-21-0530

Job locations

2 Downton Road

Knowle

Bristol

BS4 1WH


Supporting documents

For help with your application, contact:

Angela Carter

angela.carter6@nhs.net

01179449750

If there's technical issues with the website, contact:

Email:

nhsbsa.nhsjobs@nhsbsa.nhs.uk

Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.