Weaver Vale Practice

Medical Secretary

This job is now closed

Job summary

An exciting opportunity has arisen to join the secretarial team of a busy General Practice. We will consider both full and part time.

Holder of the post should have a recognised qualification or good working knowledge of Microsoft Office Word, excellent communication skills, be able to work to deadlines, under pressure and be able to work on their own and as part of a team. Experience in EMIS web is desirable but not essential.

Weaver Vale Practice is based in a purpose built Health Centre in Runcorn with excellent links to transport networks.

This job advert will close as soon as sufficient applications have been received.

PREVIOUS APPLICANTS NEED NOT APPLY

Main duties of the job

To provide general secretarial support to the practice manager, doctors and health professionals involving word processing and audio typing skills with general clerical work over.

To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Receive, assist and direct patients in accessing the appropriate service or healthcare in a professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

About us

The post holder will provide general secretarial support to the practice manager, doctors and health professionals involving word processing and general clerical work. They will be responsible for assisting and directing patients in accessing the appropriate service or healthcare in a professional in a courteous, efficient and effective way.

Date posted

10 November 2023

Pay scheme

Other

Salary

£20,319 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A0445-23-0004

Job locations

Hospital Way

Runcorn

Cheshire

WA7 2UT

Job description

Job responsibilities

To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.

To assist the practice manager with all clerical and administrative duties.

To make appointments, bookings and admissions as required.

To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes.

To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

To retrieve medical records and assist the completion of medical/insurance records.

File patient records and correspondence in patient medical records.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To maintain the computer clinic system in an accurate and secure manner.

To assist with the gathering of statistics and information when required.

To provide cover for members of the secretarial team during periods of sickness and annual leave.

To receive and dispatch mail and maintain a pending system.

Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

Advise patients of relevant charges for private services, accept payment

and issue receipts for same.

Respond to all general enquiries and requests for assistance from patients and other visitors.

Receive and make calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.

To assist in reception area in busy periods