Administrator - Medical Secretary Team

Job description

Job responsibilities

• Efficiently complete and process managed referrals on behalf of clinicians, ensuring timely and accurate handling.
• Respond promptly and professionally to basic referral queries from both staff and patients.
• Communicate effectively with patients via email, text, and phone to provide updates and information as needed.
• Liaise with third parties on behalf of GPs and the secretarial team to facilitate smooth operations.
• Accurately complete simple referrals and forms, supporting GPs and administrative teams.
• Perform a variety of administrative tasks to support the organisations daily functions.
• Consistently adhere to organisational policies and protocols as outlined in the Staff Handbook and employment contract

Person Specification

Experience

Essential

• Clear and confident written communication
• Outstanding verbal communication
• Strong IT skills to navigate tools and platforms with ease
• A proactive attitude towards ongoing training and professional growth
• Keep tasks and priorities in order with exceptional organisational skills
• Juggle deadlines and responsibilities efficiently
• Think creatively and independently to overcome challenges

Desirable

• Previous work within a Primary Care environment is an advantage
• Familiarity with the EMIS clinical system

Qualifications

Essential

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fireclay Health

Address

Bellevue Road

St. George

Bristol

BS5 7PH

Employer's website

https://Fireclayhealth.nhs.uk (Opens in a new tab)