Practice Manager

Job responsibilities

Key responsibilities

Patient Services

Ensure that the Practice complies with NHS contractual obligations in relation to patient care.

Maintain registration policies and monitor patient turnover and capitation.

Oversee and manage effective appointment systems.

Routinely monitor and assess practice performance against patient access and demand targets.

Oversee patient liaison regarding patient participation group and handling of complaints

Finance

Responsible for the finances of the practice

Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with

Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services.

Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.

Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and the ICB.

Develop and control practice of budgets and financial systems.

Prepare financial budgets and cash-flow forecasts.

Liaise with the accountant, bank, and business insurance companies as appropriate or as directed by the Partners.

Oversee the administration of the NHS Pension and Stakeholder Pension Schemes

Liaise with the ICS and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.

Manage the Partners drawings in consultation with the accountant.

Human Resources

Overall responsibility for all aspects of HR

Recruitment and selection of staff working, including contracts of employment and job descriptions.

Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary.

Awareness of current employment legislation

Development and maintenance of good employee/employer relationships

Ensuring that members of the existing staff team are aware of any changes that occur in the practice.

To maintain good communication at all times with the practice team

To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.

Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

To implement pay rises/scales and increments at the appropriate time.

Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks

To meet with PCN and attached staff as and when necessary and arrange/attend regular meetings with partners to discuss all issues around patient care.

To ensure that suitable facilities are available to enable all staff to work within the practice.

Be responsible for the health and safety policy and its implementation.

Facilitate the development of a multi-disciplinary effective primary health care team.

Liaise with HR support team

Strategic Planning

Keep abreast of current affairs and identify potential opportunities and threats.

Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate.

Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives.

Assist the practice in the wider community and with forging links with other local practices, education bodies, the LMC and relevant agencies and in particular working collaboratively within the PCN.

Formulate objectives and research and develop ideas for future practice development.

To represent the practice at PCN, federation, locality, and ICS meetings when required

To make recommendations to the Partners for practice development about enhancing patient services and potential sources of income

Lead and coordinate projects within the practice.

Information Technology

Ensure the update of appropriate information governance systems.

Ensure all Practice IT and telephone systems are functioning effectively.

Ensure the IG and DSP toolkit requirements are met.

Keep abreast of new technology and ensure existing IT is used to its full potential.

Premises and Equipment

Manage day to day aspects of the premises

Ensure the premises are safe, functional and enjoyable to work in

Represent the practice to the property owners

Liaise with NHSE in notional rent review.

Ensure equipment is maintained, functional and safe

Help oversee planning and premises development projects.

CQC/Compliance

Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready.

Ensure the practice maintains compliance with its NHSE contractual obligations

Communication

Ensure compliance with the latest NHS recommendations and GDPR.

Understand the practice communication systems.

Build/maintain good working relationships with the NHSE, ICS hospitals, community agencies, other GP practices, PCN, pharmacists, education bodies, voluntary and private organisations.

Represent the practice at meetings and seminars.

Assist and support the Partners corporately and at individual level to fulfil the requirements of revalidation.

Present a professional image and always promote the practice.

Share skills and expertise with others.

Work with and support the PCN manager to ensure healthcare is maximised and undertake supporting PCN managerial duties as required.

Qualifications

Essential

• A levels or equivalent

Desirable

• Degree in Business Management or equivalent
• Any other relevant qualification such as ILM, CMI etc

Experience

Essential

• Experience working with the general public
• NHS experience
• Experience at dealing with complaints from customers/patients
• Leadership experience (worked in and managed a team)
• Driving or delivering change within a business
• HR Experience to include:
• -Appraisal meetings
• -Disciplinary/ Grievance hearings
• -Performance Management
• -Sickness Management
• -Staff training
• -Staff Development Planning

Desirable

• Experience working in a healthcare setting
• Experience of working in Primary Care
• Health and Safety Management to include:
• -Risk assessments
• -Accident Reporting
• -GDPR
• Track record on delivery of organisational objectives
• Track record on delivery of contracts

Knowledge and skills

Essential

• Strong IT Skills including
• -Ability to write and complete reporting.
• -Use Excel for tracking and
• Understanding of how to work effectively in a fast-paced environment
• Delegations Skills
• Prioritisation and Planning
• Problem solving and analytical skill
• Ability and skill to lead and motivate a team, creating a positive environment.
• Proven Leadership skill
• Excellent communications skills

Desirable

• EMIS user
• Understanding of General Practice Contracts
• Understanding of NHS Pension scheme
• Finance management skills including ability to perform cashflow analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).