Job summary
The post holder should have previous experience working within an NHS GP surgery and have a good understanding of medical terminology.
A knowledge of SystmOne and ERS is also desirable along with excellent typing skills and computer/ audio typing skills
Main duties of the job
To provide an efficient and timely secretarial and administration service to the Clinical and Non-Clinical Teams here at the practice.
About us
We are a large, friendly 19,500 patient practice on the South Coast, 15 mins from Brighton.
We have a team of 15 Nurses and HCA's, 18 GP's (Partners and Salaried), an administration team, reception team and pharmacy team.
We are environmentally friendly and have a modern low carbon emission building with Ground Source Heat Pump and Solar Panels. We have a shower and are looking to install a bike shed.
Job description
Job responsibilities
Key Functions
- To be able to work accurately and efficiently under pressure and
as part of the team
- To type efficiently and accurately all business and referral
letters, report forms and other documents as required
- To process patient referrals, including 2 Week Waits, Urgent and
routine referrals accurately and in a timely manner according to protocol.
- Circulate agendas and take minutes of meetings as required.
- To carry out any audits as part of the practice audit program as
necessary
- To answer the telephone in a professional manner and deal
appropriately with the call, taking messages where relevant
- Liaise with hospital and community departments regarding patient
care and appointments, dealing with correspondence and general queries from
patients regarding their referrals or queries
- Involvement in ensuring safeguarding reports are completed by the doctor
and returned in an efficient and timely manner
- Responsibility for processing all private reports and liaising
with patients and private companies to ensure they are ready to send over to
the doctor. Once returned, the post holder will be responsible for finalising
the report and getting it ready to send off. Also providing support with the
invoicing of any private work.
- Acting as Secretary to the GP Partners as required
- Support the team members with responsibility for the GP / Nurse Appointment
system, liaising with the clinicians as appropriate and keeping spreadsheets
updated. Streamlining work where possible
- Supporting other team members in the managing and booking of locums
and obtaining the required paperwork
- To use own judgement, resourcefulness, common sense and local
knowledge to respond to the needs of the job and patient or clinicians requests
- To do secretarial work for the GP team including GPRs and students
as required
- To maintain all protocols relevant to the post
- To undertake training as appropriate
- To attend practice meetings as appropriate
- General office duties within the Clinical Support Team as
appropriate
- Security - maintain the security of the premises, keys, fobs, computers,
other equipment and property
- Accidents & Emergencies - report accidents and incidents on
surgery premises to the Clinical Support Team Manager or Practice Manager,
ensuring appropriate Incident Forms are completed by the relevant staff. Report any failures or procedures not followed
correctly
Job description
Job responsibilities
Key Functions
- To be able to work accurately and efficiently under pressure and
as part of the team
- To type efficiently and accurately all business and referral
letters, report forms and other documents as required
- To process patient referrals, including 2 Week Waits, Urgent and
routine referrals accurately and in a timely manner according to protocol.
- Circulate agendas and take minutes of meetings as required.
- To carry out any audits as part of the practice audit program as
necessary
- To answer the telephone in a professional manner and deal
appropriately with the call, taking messages where relevant
- Liaise with hospital and community departments regarding patient
care and appointments, dealing with correspondence and general queries from
patients regarding their referrals or queries
- Involvement in ensuring safeguarding reports are completed by the doctor
and returned in an efficient and timely manner
- Responsibility for processing all private reports and liaising
with patients and private companies to ensure they are ready to send over to
the doctor. Once returned, the post holder will be responsible for finalising
the report and getting it ready to send off. Also providing support with the
invoicing of any private work.
- Acting as Secretary to the GP Partners as required
- Support the team members with responsibility for the GP / Nurse Appointment
system, liaising with the clinicians as appropriate and keeping spreadsheets
updated. Streamlining work where possible
- Supporting other team members in the managing and booking of locums
and obtaining the required paperwork
- To use own judgement, resourcefulness, common sense and local
knowledge to respond to the needs of the job and patient or clinicians requests
- To do secretarial work for the GP team including GPRs and students
as required
- To maintain all protocols relevant to the post
- To undertake training as appropriate
- To attend practice meetings as appropriate
- General office duties within the Clinical Support Team as
appropriate
- Security - maintain the security of the premises, keys, fobs, computers,
other equipment and property
- Accidents & Emergencies - report accidents and incidents on
surgery premises to the Clinical Support Team Manager or Practice Manager,
ensuring appropriate Incident Forms are completed by the relevant staff. Report any failures or procedures not followed
correctly
Person Specification
Qualifications
Essential
- GCSE Grades A to C in English and Maths
- Typing Qualification
- Good knowledge of Medical Terminology
- Previous NHS experience
Experience
Essential
- Worked in a clinical support role in a primary or secondary care environment
- An awareness & understanding of supporting confidentiality within the role
- Awareness of the importance of working to agreed protocols
Desirable
- Understand the principles of data quality, data recording, confidentiality and the electronic patient record
Knowledge & Skills
Essential
- Excellent IT skills
- Have telephone skills to be able to communicate well with patients and health professionals
- Willingness to learn a new clinical system (if applicable)
- Able to work on administrative tasks on own initiative whilst considering the needs of the rest of the team
Desirable
- Good knowledge of SystmOne
Qualities & Attributes
Essential
- Have interpersonal skills being able to communicate at all levels with the clinical team with a good level of professionalism and care about team ethics.
- Meticulous, attention to detail, good communication skills (verbal & written) and well organised
- Good Team Player
Person Specification
Qualifications
Essential
- GCSE Grades A to C in English and Maths
- Typing Qualification
- Good knowledge of Medical Terminology
- Previous NHS experience
Experience
Essential
- Worked in a clinical support role in a primary or secondary care environment
- An awareness & understanding of supporting confidentiality within the role
- Awareness of the importance of working to agreed protocols
Desirable
- Understand the principles of data quality, data recording, confidentiality and the electronic patient record
Knowledge & Skills
Essential
- Excellent IT skills
- Have telephone skills to be able to communicate well with patients and health professionals
- Willingness to learn a new clinical system (if applicable)
- Able to work on administrative tasks on own initiative whilst considering the needs of the rest of the team
Desirable
- Good knowledge of SystmOne
Qualities & Attributes
Essential
- Have interpersonal skills being able to communicate at all levels with the clinical team with a good level of professionalism and care about team ethics.
- Meticulous, attention to detail, good communication skills (verbal & written) and well organised
- Good Team Player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
