Job summary
We are looking for an enthusiastic and proactive Prescription Clerk/Pharmacy Tech. to join our friendly and busy GP Practice with Pharmacy or Dispensary experience only, to provide a courteous and efficient prescribing service for the surgery.
The successful candidate will need to be able to demonstrate strong interpersonal, communication and organisation skills, and have the ability to work as part of an integrated multi-skilled team, within a fast-paced environment. Flexibility is essential along with being an effective team player.
Main duties of the job
Good telephone and inter-personal skills
*Process routine prescription requests
*Manage prescription queries accordingly
*Receive calls and tasks from patients and colleagues
*Liaise with the prescribing clinical team on any areas of concern.
*Liaise with the medicine management team relating to routine queries
*Ensure that actions are taken where permitted to improve the repeat prescribing process.
*Receive, check, and print repeat prescription requests/ ensure effective ERD system.
*Ensure that patients are notified immediately of any medication changes.
*Check workflows/tasks daily to ensure backlog is kept to a minimum and notify relevant staff
About us
We are a large and growing NHS GP Practice, at the very heart of the community of Congleton, and we always endeavour to put our patients first in our treatment and services. We provide caring clinicians and staff and work together as a team to ensure our patients receive an efficient and caring service. We provide for our staff members, a pleasant working environment, a friendly team and up to date tools and software to ensure our employees are supported at all times.
Job description
Job responsibilities
- Strict adherence to patient confidentiality at all times.
To answer the telephone promptly and politely.
To generate repeat prescription requests on the surgery computer system via
patients, on-line requests and email requests
To generate patient requests for prescription items not on their list by sending
a task to the Pharmacy Team/Doctor
Reauthorise repeat medication
To ensure correct protocols are followed regarding ordering and tracking of
controlled drug requests.
To remove any printed prescriptions from printer and assign to relevant GP
tray
To sort and file prescriptions ready for collection when returned to reception.
To be an active and supportive member of the reception and admin team.
Ability to follow instructions accurately.
To have a positive attitude and approach towards problem solving.
Job description
Job responsibilities
- Strict adherence to patient confidentiality at all times.
To answer the telephone promptly and politely.
To generate repeat prescription requests on the surgery computer system via
patients, on-line requests and email requests
To generate patient requests for prescription items not on their list by sending
a task to the Pharmacy Team/Doctor
Reauthorise repeat medication
To ensure correct protocols are followed regarding ordering and tracking of
controlled drug requests.
To remove any printed prescriptions from printer and assign to relevant GP
tray
To sort and file prescriptions ready for collection when returned to reception.
To be an active and supportive member of the reception and admin team.
Ability to follow instructions accurately.
To have a positive attitude and approach towards problem solving.
Person Specification
DBS Certificate Requireemnt
Essential
- Ability to provide quality care
- Good interpersonal and communication skills
Desirable
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Pharmacy or GP Practice Dispensary or Prescription Clerk Experience
EMIS experience a Plus
Essential
- Able to manage a daily workload
Desirable
- The ability to handle complex patients in need.
Experience
Essential
- Experience of working in a Pharmacy or Clinical Environment.
Desirable
- Experience of working in Primary Care 1-2 years
- or
- Experience working in a Dispensary or Pharmacy 1-2 years
Person Specification
DBS Certificate Requireemnt
Essential
- Ability to provide quality care
- Good interpersonal and communication skills
Desirable
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Pharmacy or GP Practice Dispensary or Prescription Clerk Experience
EMIS experience a Plus
Essential
- Able to manage a daily workload
Desirable
- The ability to handle complex patients in need.
Experience
Essential
- Experience of working in a Pharmacy or Clinical Environment.
Desirable
- Experience of working in Primary Care 1-2 years
- or
- Experience working in a Dispensary or Pharmacy 1-2 years
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
