Quality & Compliance Lead

Job responsibilities

Work with the Practice Manager to oversee the development and implementation of practice strategy, policies and procedures in relation to: data entry and collection, compliance, regulation and performance monitoring, including Quality and Outcomes Framework (QOF) and Impact and Investment Fund (IIF).

Support Partners and the Practice Manager in meeting local, national and organisational targets in relation to compliance, regulation, performance and information governance.

Develop and deliver a focussed and relevant compliance framework to enable the practice to meet CQC and contractual inspection and audit requirements, including primary care quality visits, infection control audits etc.

Delivery of in-house training required for staff to ensure the appropriate levels of engagement and support are in place for effective compliance.

Contribute to the preparation and updating of Practice Development Plans and oversee the implementation of the aims and objectives in relation to Quality and compliance.

Foster an environment within the team that supports staff development and encourages ideas and takes account of staff opinions.

To support Safeguarding with administrative support in ensuring safeguarding processes are followed and information requests are responded to within timeframes set.

Data:

Work with colleagues to ensure accurate data is available to underpin effective performance management, compliance and risk management, supporting continuous improvement of practice activities.

Have oversight of data quality across the practice and support teams to achieve good data quality providing guidance as required.

Incident Management:

Oversee the practices incident management and significant event reporting systems, liaising with staff to ensure all incidents are recorded and processed in line with policy.

Oversee data and produce management reports on incidents as requested.

Encourage a culture of continuous learning through incidents by establishing appropriate frameworks and assisting managers in implementing them.

Information Governance:

Work closely with the management team, ensuring compliance with information governance standards across the practice.

To maintain, complete and submit the practices Data Security Protection Toolkit submission on behalf of the practice.

Act as the practices lead for information governance and data protection issues and submit any data returns required.

Policy and Procedure:

Support colleagues to understand and implement organisation standards, policies and procedures, including where appropriate the delivery of training and advice sessions.

Assist the Practice Manager in all HR and Recruitment procedures, ensuring appropriate documentation is in place. Liaise with our HR partners Peninsula when required to seek advice/guidance on employment/HR issues.

Experience

Essential

• Experience of leading/managing a team
• Experience of working within General Practice and/or a CQC regulated healthcare or social care setting
• Experience of QOF, IIF and Local/National Enhanced Service requirements
• Used to working in a busy environment

Desirable

• Experience of working in Primary Care or GP practice is most preferred.
• Experience of staff management including line management, performance management and appraisal

Skills and Personal Qualities

Essential

• Strong leadership and communication skills
• Good presentation skills
• Ability to manage and prioritise multiple tasks and projects
• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
• Ability to work quickly and effectively
• Use of initiative and an ability to solve problems
• Knowledge of relevant legislations
• Excellent IT skills
• Decision making
• Demonstrate commitment to and focus on quality.
• Promotes high standards to consistently improve patient outcomes.
• Personal Qualities
• Adaptability, flexibility and ability to cope with uncertainty and change
• High levels of integrity and loyalty
• Ability to work independently and as part of a team
• Ability to work under pressure/resilience
• Actively develops themselves and others
• Other requirements
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times

Qualifications

Essential

• Leadership and/or Management Qualification
• Educated to degree Level or equivalent experience
• Experience of leading/managing a team
• Experience of working within General Practice and/or a CQC regulated healthcare or social care setting

Desirable

• Experience of working in Primary Care or GP practice is most preferred.
• Experience of staff management including line management, performance management and appraisal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).