Job summary
**Interviews will be held on Tuesday 10th June 2025**
Working as part of the PCNs multi-disciplinary
team, the post holder will support our GP practices patients take steps to
improve the way they manage their health conditions around what matters to them. Using
coaching skills, patients will be supported to address existing issues and
promote lifestyle medicine to develop skills, knowledge and confidence to
manage and improve their health outcomes, wellbeing and quality of life.
Main duties of the job
As an integral part of the PCN, the postholder will use coaching techniques to provide one-to-one and group guidance, advice and coaching to support patients, identifying their needs and setting goals to achieve their personalised health and care plan objectives.The role is varied and allows the Health and Wellbeing Coach to meet with patients in their GP practice either face-to-face, on the telephone or via video calling.The role also involves working in the community at pop-up sessions to offer self-management education on healthy lifestyles.
The role has access to ongoing supervision and support to allow the Health and Wellbeing Coach to develop their skills and experience.
The base for this role will be Fryston Road Surgery, but working with all six practices within the PCN
About us
Wakefield North Primary Care Network (PCN), a group of six GP
practices based in the Eastern side of the Wakefield District, are recruiting
an experienced, forward-thinking and enthusiastic Health and Wellbeing Coach to
join our established team.
Job description
Job responsibilities
For the full job description and person specification of this role please see the additional documents attached
Job description
Job responsibilities
For the full job description and person specification of this role please see the additional documents attached
Person Specification
Personal Qualities
Essential
- Operates with integrity and openness.
- Able to deal with difficult and sensitive situations with tact and diplomacy and identify and resolve conflict.
- Excellent interpersonal skills, approachable, caring, kind and compassionate in all their interactions with people. Able to build rapport and recognise what matters to the person.
- Self-motivated and able to motivate others, enthusiastic, innovative, flexible and adaptable.
- Evidence of, and commitment to, continuing professional development.
- Committed to quality, promoting high standards in all they do.
- Postholder must have a full driving license, with access to a car to enable travel between sites.
Qualifications
Essential
- Degree in Nutrition, Exercise, Health or equivalent qualification
- Must be willing to attend training with a non-clinical Supported Self-Management (SSM) health coaching skills programme (minimum four days) by a Personalised Care Institute (PCI) accredited trainer or organisation prior to taking referrals.
Desirable
- Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills. Relevant training and experience in non-clinical Supported Self-Management (SSM) Health Coaching through a PCI-accredited organisation
Experience
Essential
- Experience of using coaching approaches/frameworks and models, or other helping strategies, eg Motivational Interviewing.
- Experience of working with patients on nutrition and health.
- Experience of supporting people, their families and carers in a related role
Desirable
- Experience of delivering programmes or support in a group context
- Experience of working with the VCSE sector including with volunteers and small community groups
Skills, Ability & Knowledge
Essential
- Skills, ability and knowledge
- Demonstrable skills in active and reflective listening.
- Able to empathise with people, building trust and rapport quickly and provide person-centred support in a non-judgemental way.
-
- Ability to provide motivational coaching in a way that inspires trust and confidence, supporting others to reach their potential, and promotes behaviour change
- Understanding how to apply health coaching in singular or group settings.
- Able to engage and communicate effectively with patients, their family and carers including adjusting communication and delivery styles to an individuals needs and preferences.
- High level of written and oral communication skills.
- Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Ability to identify risk and assess/manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitioner
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Can demonstrate personal accountability, emotional resilience and ability to work well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines and/or when faced with conflicting pressures.
- Ability to work flexibly and enthusiastically within a team or on own initiative
-
- Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
- Proficient in Microsoft Office and web-based services.
- Demonstrable knowledge in lifestyle or health interventions, for example exercise and nutrition
- Demonstrable commitment to professional and personal development
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers Understanding of, and commitment to, equality, diversity and inclusion
- Counselling Skills
- Knowledge of long-term conditions, for example diabetes or cardiovascular disease
- Knowledge of how the NHS works, including primary care
- Experience of using SystmOne clinical system
- Excellent group and one-to-one group facilitation skills, including conflict resolution
Desirable
- Counselling Skills
- Knowledge of long-term conditions, for example diabetes or cardiovascular disease
- Knowledge of how the NHS works, including primary care
- Experience of using SystmOne clinical system
- Excellent group and one-to-one group facilitation skills, including conflict resolution
Person Specification
Personal Qualities
Essential
- Operates with integrity and openness.
- Able to deal with difficult and sensitive situations with tact and diplomacy and identify and resolve conflict.
- Excellent interpersonal skills, approachable, caring, kind and compassionate in all their interactions with people. Able to build rapport and recognise what matters to the person.
- Self-motivated and able to motivate others, enthusiastic, innovative, flexible and adaptable.
- Evidence of, and commitment to, continuing professional development.
- Committed to quality, promoting high standards in all they do.
- Postholder must have a full driving license, with access to a car to enable travel between sites.
Qualifications
Essential
- Degree in Nutrition, Exercise, Health or equivalent qualification
- Must be willing to attend training with a non-clinical Supported Self-Management (SSM) health coaching skills programme (minimum four days) by a Personalised Care Institute (PCI) accredited trainer or organisation prior to taking referrals.
Desirable
- Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills. Relevant training and experience in non-clinical Supported Self-Management (SSM) Health Coaching through a PCI-accredited organisation
Experience
Essential
- Experience of using coaching approaches/frameworks and models, or other helping strategies, eg Motivational Interviewing.
- Experience of working with patients on nutrition and health.
- Experience of supporting people, their families and carers in a related role
Desirable
- Experience of delivering programmes or support in a group context
- Experience of working with the VCSE sector including with volunteers and small community groups
Skills, Ability & Knowledge
Essential
- Skills, ability and knowledge
- Demonstrable skills in active and reflective listening.
- Able to empathise with people, building trust and rapport quickly and provide person-centred support in a non-judgemental way.
-
- Ability to provide motivational coaching in a way that inspires trust and confidence, supporting others to reach their potential, and promotes behaviour change
- Understanding how to apply health coaching in singular or group settings.
- Able to engage and communicate effectively with patients, their family and carers including adjusting communication and delivery styles to an individuals needs and preferences.
- High level of written and oral communication skills.
- Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Ability to identify risk and assess/manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitioner
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Can demonstrate personal accountability, emotional resilience and ability to work well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines and/or when faced with conflicting pressures.
- Ability to work flexibly and enthusiastically within a team or on own initiative
-
- Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
- Proficient in Microsoft Office and web-based services.
- Demonstrable knowledge in lifestyle or health interventions, for example exercise and nutrition
- Demonstrable commitment to professional and personal development
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers Understanding of, and commitment to, equality, diversity and inclusion
- Counselling Skills
- Knowledge of long-term conditions, for example diabetes or cardiovascular disease
- Knowledge of how the NHS works, including primary care
- Experience of using SystmOne clinical system
- Excellent group and one-to-one group facilitation skills, including conflict resolution
Desirable
- Counselling Skills
- Knowledge of long-term conditions, for example diabetes or cardiovascular disease
- Knowledge of how the NHS works, including primary care
- Experience of using SystmOne clinical system
- Excellent group and one-to-one group facilitation skills, including conflict resolution
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
