Business Manager

Job description

Job responsibilities

Key Requirements

You will provide clear and positive leadership and vision to the strategic management of Ossett Surgery and will be expected to constantly review and recommend strategies for its development and effectiveness.

On an operational level you will be responsible for the overall business efficiency, the maintenance of the existing team spirit and culture, and the provision of a communication link to third parties. This includes representation of Ossett Surgery as required.

Key responsibilities

Staff Leadership

Delegating effectively to managers and team leaders.

To develop and maintain good employee/employer relationships

Successfully develop a culture of succession planning, increasing skill-mix and contingency.

Create an environment in which Partners were confident in a happy, motivated and resilient team.

To have strategic overview of workforce requirements

Work collaboratively with our external HR provider.

Keep up to date with changes in employment legislation and practice (supported by external HR provider)

Responsible for overseeing Team Leaders and Managers in their recruitment and supporting them to retain the team members for the practice.

Ensuring the balance of support and autonomy to empower the team and get the best from them.

Coach and develop team members and ensure this cascades throughout the practice. Support training and development.

Robust systems to that Managers and Leaders can ensure;

compliance and all statutory obligations are met for staff team

all personnel have training that is compliant in line with local and national requirements

references, ID, and all relevant certificates in personnel files.

a positive and effective staff appraisal system, including personal development plans in place.

effective systems in place for the resolution of disputes and grievances channels for formal and informal.

Monitor and evaluate performance and review with the Management Team and Team Leaders.

Maintain up-to-date HR documentation such as job descriptions, employment contracts and employment policies.

Finance

Work closely with the finance clerk who will be performing the day to day finance operations.

Supporting finance clerk in to;

Ensure income monitored effectively so the reimbursements (CQRS, PCN, PCSE) are correct

Overseeing payroll and staff pension contributions

Ensure petty cash and private income managed appropriately

Overview of expenditure control ensure practice is efficient and effective

Prepare financial budgets and cash-flow forecasts

Ensure that any project is working to its business plans, financial plans and targets

Support the Partners and management team to develop and implement processes to achieve targets and business objectives maximise income from QoF and other sources.

Understand and report on the financial implications of contract and legislation changes

Liaise with the accountant and bank as appropriate or as directed

Present Quarterly finance report to the Partners

Analyse data relating to the finances of the practice as appropriate and contribute to planning and organisation

Strategic Planning

Overall responsibility for the strategic planning of the practice, working with the Partners and management team to achieve the following;

Keep abreast of current affairs and identify potential opportunities and threats

Assess and evaluate accommodation requirements and problems and opportunities

Awareness of compliance requirements

Create a Business Development Plan, overseeing the implementation of the aims and objectives

Assist Ossett Surgery in the wider community and assist with forging links with other GP Practices, healthcare providers and relevant agencies and in particular working collaboratively with West Wakefield PCN

Formulate objectives and research and develop ideas for future development

To represent the practice at external meetings

To make recommendations to the Partners for business development with regard to potential sources of income

To be innovative, assess and implement change

Operational Performance:

Work closely with the Operations Manager and Practice Supervisor to ensure effective operational performance including supporting them to ensure;

all areas of the business are delivered to high standards

appropriate insurance cover (employee, locum, building, medical indemnity etc) in place

robust Business Continuity Plan in place

processes for ensuring practice equipment ad stock is calibrated and maintained appropriately

projects and plans are totally compliant with CQC, governance, risk and other regulatory bodies

Work with the Management Team to manage resources and develop accordingly

Ensure that the business objectives are met and targets are implemented and delivered.

Service Improvement:

Monitor and manage any governance issues that may arise from time to time

To have strategic overview of Premises and equipment requirements

To ensure that members of the existing staff team are aware of any changes that occur in the business

To maintain good communication at all times with the Management Team

Ensuring that the service complies with aspects of Health & Safety at Work (HASAW) legislation.

Patient services

Oversee complaints process and Significant Events Management

Encourage and ensure Patient Involvement with service development via Patient Reference Groups etc

Ensuring efficient internal and external communication, including being the focal point for contact for some aspects of the practice.

Information Technology & Governance

Ensure compliance of appropriate information governance systems

Ensure compliance with Data Security & Protection and the ICO (Information Commissioners Office)

Ensure IT compliance with the contractual obligations

Oversee and maintain compliance with CQC regulations

Oversee compliance with Data Protection Act 2018 and GDPR responsibilities

Communication

Understand the communication systems and ensure effective channels of communication between all team members

Build/maintain good working relationships

Represent Ossett at meetings and events

Present a professional image and always promote Ossett Surgery

Share skills and expertise with others

Other

This is not an exhaustive list and may be changed in light of ever-changing service need and national and local policy. Therefore, the job description will encompass any other duties deemed appropriate for the post holder within the scope of the post as determined by the Partners. Any changes would be discussed fully with the post-holder.

Person Specification

Qualities

Essential

• Personable and approachable
• Self-motivated and confident able to work with minimal direction
• Adaptable and innovative
• Enthusiasm, with energy and drive
• Gains respect by example, fairness. Integrity & leadership
• Trustworthy, honest, reliable, caring and sympathetic
• Commitment to upholding equality and diversity within the Practice
• Proactive strategic thinking with a clear vision
• Confidential and conscientious
• Hard working, reliable and resourceful
• Willing to work flexible hours as necessary
• Considered, steady approach
• Diplomacy

Desirable

• Good sense of humour
• Political awareness

Experience

Essential

• 3 years experience and success with managing a business with experience of managing complex staffing issues in a medium sized workforce.
• Coaching and mentoring a motivated team
• Set realistic and achievable objectives for self and others
• Successfully managing multi-disciplinary teams, including welfare, performance, and development.
• Financial management experience including understanding of spread sheets
• Management experience in the NHS or healthcare
• Experience of strategic business planning
• Creating reports, and project plans interpret information, and analyse data
• Delivering service development and managing projects.
• Working with a range of busy professionals in a changing environment

Desirable

• Relevant primary care IT system knowledge and experience
• Working within Primary Care

Knowledge and skills

Essential

• A solutions focused approach to problem solving
• Intelligent with a fast learning ability
• Effective communication (oral and written) and excellent inter-personal skills
• Able to negotiate with and influence staff, non-employed workers and partners irrespective of level of seniority and often without direct accountability or control
• Approachable with the ability to listen and empathise
• Change and project management experience
• Appropriate IT skills
• Leadership skills, including excellent people management skills and ability to delegate
• Computer literate
• Negotiating and managing conflict
• Networking and facilitation
• Ability to prioritise own workload and meet demanding deadlines
• Ability to simultaneously manage a number of relationships and conflicting priorities across different work programmes
• Ability to work under pressure and meet deadlines
• Able to apply analytical and problem-solving skills to resolve complex multi-faceted issues.
• Able to make considered decisions and implement them consistently

Qualifications

Essential

• Degree or equivalent in business management, finance, an analytical/stem science or equivalent through training and experience
• Evidence of a commitment to continuing professional development

Desirable

• Educated to degree level or higher in Management similar
• Coaching qualification.
• Project Management Qualification

Other

Essential

• Non-smoking environment
• Sufficient English language fluency as required under the Immigration Act 2016
• The ability to travel to meetings

Desirable

• Driving Licence
• Attend meetings outside office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Conexus Healthcare CIC

Address

Church Street Surgery

Kingsway

Ossett

West Yorkshire

WF5 8DF

Employer's website

https://conexus-healthcare.org/ (Opens in a new tab)