General Practice and Primary Care Network Support Manager

Job description

Job responsibilities

PCN and Practice Support Services

Working with the Head of General Practice and PCN Support to ensure the successful delivery of a range of high-quality and responsive services to and for the benefit of Wakefield District Practices and Primary Care Networks including

• All 7 PCN hosted services and workforce
• All PCN sub-contracts managed via Conexus
• PCN Development activities
• General Practice resilience support
• General practice and PCN workforce training and development needs assessment and delivery
• GP engagement and leadership of communities, neighbourhoods and Integrated Network Teams.

Use expertise in Practice Management to lead on the support we provide to General Practices who have been identified as needing additional support, including supporting with CQC preparations, practice mergers, partnership issues and recruitment.

Ensure delivery of a wide range of services to PCNs and Practices utilising expertise and resources from within and outside own direct reports, commissioning and influencing the provision of high-quality outcomes to exceed expectations.

Actively seek and support opportunities for new and improved services in support of our Practices and PCNs, finding ways to improve cooperation and collaboration across organisational and system boundaries

Ensure the ongoing smooth running of current services including dealing with day-to-day operational delivery and any issues that arise.

Develop trust and strong working relationships with GP Practices, Primary Care Networks, Clinical Directors, Business Managers and practice management, at all times promoting an understanding and demonstrating the advantages of Federation membership.

Deputise for the Head of General Practice and PCN Support where appropriate.

People

To ensure that Conexus engages the highest quality people to deliver the highest quality and effective provision of a range of services.

Line Management responsibilities including HR, 1-1s, appraisals, absence etc.

Assist with HR investigations, disciplinary issues etc as appropriate.

Person Specification

Qualifications

Essential

• Educated to Masters degree level or demonstrable evidence of having acquired an equivalent amount of directly relevant management experience
• Demonstrable evidence of continuing professional development relevant to the role

Desirable

• Recognised management qualification at level 5 or above e.g ILM, CMI

Experience

Essential

• Experience of working as a Practice Manager in General Practice
• Successful staff management experience, including the setting of objectives, team and individual appraisal, recruitment and disciplinary issues.
• Experience of managing through complex and unpredictable change.
• Experience of working in a medium to large complex organisation

Desirable

• Experience of conducting HR investigations and disciplinary hearings
• Experience working in a GP Federation.

Knowledge

Essential

• A strong understanding of Primary Care Networks/ Primary Care landscape and/or current policy drivers for Primary Care
• Knowledge of General Practice and Primary Care Network contracts and performance measures including QoF, IIF, PCN DES
• A sound understanding of system leadership and collaboration across multiple organisations.
• Sound knowledge of budget and financial management processes

Personal Attributes

Essential

• Demonstrates self-awareness, an understanding of own impact on others and an ability to manage self, achieve results and maintain professional conduct in difficult and challenging situations.
• Personally and professionally motivated to achieve against the highest standards.
• Demonstrates innovation and creativity in decision making by encouraging new ways of working and developing a culture of continual improvement.
• Able to negotiate with and influence staff, non-employed workers and partners irrespective of level of seniority and often without direct accountability or control.
• Is responsive and flexible, proactively searches for better ways of delivering services and sees change as an opportunity.
• Embodies the values of the organisation and demonstrates these through words, actions and behaviours.
• Recognises the limits of own skills and abilities and looks to others for expertise and support as necessary.
• Recognises the importance of individual contribution towards effective team performance and is consistently able to get the best out of their team and others they work with.
• A highly attuned awareness of the local and national political environment and the ability to navigate successfully through it.

Skills

Essential

• Outstanding leadership skills.
• Able to influence by communicating clearly and effectively
• Ability to resolve conflict in an effective manner.
• Ability to set realistic and achievable objectives for self and others and tenacious in the pursuit of achievement.
• Able to delegate effectively recognising the importance of playing to the strengths of a diverse and multi-skilled team.
• Ability to work under pressure and meet deadlines.
• Strong and effective influencing skills.
• Able to apply highly tuned analytical and problem-solving skills to resolve complex multi-faceted issues.
• Able to make considered decisions and implement them consistently.
• Good IT skills across a range of systems including the full range of Microsoft office packages

Others

Essential

• Independently mobile across the district

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Conexus Healthcare CIC

Address

Sandal Castle Medical Centre

Asdale Rd

Wakefield

West Yorkshire

WF2 7PJ

Employer's website

https://conexus-healthcare.org/ (Opens in a new tab)