Head of Clinical Operations

Job description

Job responsibilities

As the Head of Clinical Operations at Conexus Healthcare CIC, you will serve as the senior accountable manager overseeing the operational delivery of services. In this pivotal role, you will function as the Registered Manager and hold a key position within the Board and Senior Leadership Team.

1. RESPONSIBILITIES

a. Operational Oversight

As the Head of Clinical Operations, you will bear the responsibility for both existing and new clinical services offered by Conexus. Your leadership extends to the delivery of essential services such as GP Care Wakefield, our vaccine staff bank and others. Notable services under your purview include:

- Enhanced Access contract

- Urgent Care contract

- Childrens Observation Hub

- Acute Respiratory Infection Hubs

- Health Checks contract

- Staff Bank (which currently consists of over 200 sessional workers)

- Vaccine Staff bank

b. CQC Registered Manager

In your capacity as the Registered Manager with the Care Quality Commission (CQC), you will play a pivotal role in ensuring compliance with all regulatory standards set by CQC, the Health and Safety Executive, the Information Commissioners Office and other nationally recognised standards.

c. Quality Assurance

The Head of Clinical Operations is responsible for the oversight of and escalating issues to the Board and providing assurance regarding the quality of service delivery. Collaborating with the Clinical Director, you will ensure adherence to safe clinical standards and serve as the lead manager for the Quality and Risk Committee.

d. Financial and contractual arrangements

Taking charge of the budgets associated with the service portfolio, you will be accountable for robust financial management, reporting assurance, and risk assessment for the board. Ensuring contractual compliance, you will diligently work towards meeting Key Performance Indicators (KPIs) associated with the services.

e. System partnerships

As the representative of the organisation, you will actively participate in various senior and external meetings, including the Urgent and Emergency Care Board, Winter Planning and Tactical groups, and Enhanced Access Board, fostering crucial system partnerships.

f. Operating Hours

Leading a substantial team operating beyond core hours, the Head of Clinical Operations must exhibit flexibility to cover these hours, ensuring effective leadership and business resilience. Additionally, active participation in on-call rotas for the services is a key expectation.

2. General:

To carry out the duties and responsibilities of the post to the best of your ability and in accordance with organisational policies.

To maintain personal professional competency including appropriate development.

Promote and develop the culture of a learning organisation committed to high quality of care and continuous improvement.

Make a positive contribution to excellent communications across Conexus Healthcare, ensuring effective communication with staff, member practices and stakeholders.

Other duties may be required to meet the responsibilities of the post and the requirements of the organisation

Person Specification

Qualifications

Essential

• -Educated to Masters degree with a healthcare or management focus, or equivalent experience in Senior Management.
• -Full clean UK driving license

Desirable

• -CQC registered Manager.
• -Project Management qualification, such as PRINCE2.

Experience

Essential

• -Proven senior operational management experience, including implementing new services, budgetary control, service leadership, and staff management.
• -Experience in managing and developing CQC-regulated health-related services.
• -Familiarity with managing through complex and unpredictable change
• -Specific achievements in previous roles, demonstrating impact on operational management, budgetary control and service improvement.
• -Managed services at an comparable scale and scope including comparable complexity of environment.

Desirable

• -Management experience within a GP Alliance, Federation, or network.
• -Experience working within a Health and Social Care system at a senior level.
• -Evidence of leading a geographically dispersed team.

Personal Attributes

Essential

• -Embodies the organisations values and is able to provide examples of how our values translate into actions and behaviours.
• -Highly motivated and committed to achieving the highest standards.
• -Demonstrates innovation and creativity in decision-making and encourages a culture of continual improvement.
• -Strong negotiation and influencing skills, irrespective of seniority.
• -Responsive and flexible, proactively seeking better ways of delivering services.
• -Embodies the values of the organisation through words, actions, and behaviors.
• -Highly attuned to the local and national political environment and adept at navigating it successfully.
• -High level of attention to detail

Knowledge

Essential

• -Awareness of contractual, statutory, and regulatory frameworks related to primary and community delivered care services.
• -Extensive staff management experience, including setting objectives, team and individual appraisal, recruitment, and disciplinary issues.
• -Knowledge of budget and financial management processes.
• -A detailed understanding of clinical and corporate governance

Desirable

• -Good understanding of workforce development.
• -Knowledge of local system structures and the ability to understand local arrangements.

Skills

Essential

• -Outstanding leadership skills with the ability to articulate and communicate a clear vision and ensure effective implementation.
• -Exceptional communication skills to win the support of key stakeholders both within and beyond the organization.
• -Strong conflict resolution abilities.
• -Recognizes the importance of individual contributions to effective team performance.
• -Able to set realistic and achievable objectives for self and others, with a tenacious pursuit of achievement.
• -Ability to establish and maintain credibility with all levels of staff, peers, and wider networks.
• -Effective at working across organizational boundaries while maintaining operational effectiveness.
• -Proficient in producing and presenting reports for a broad range of audiences.
• -Capable of working under pressure and meeting deadlines.
• -Strong negotiation and influencing skills.
• -Proficient in using a variety of IT systems, including Microsoft Office.

Desirable

• -Proficient use of SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Conexus Healthcare CIC

Address

Sandal Castle Medical Centre

Asdale Rd

Wakefield

West Yorkshire

WF2 7PJ

Employer's website

https://conexus-healthcare.org/ (Opens in a new tab)