Clinical Services Manager (THG)

Job responsibilities

Role Specific Responsibilites:

The post will evolve as we develop our services but the postholder will be required to undertake the following duties:

Clinical Management

• Ensure that patient safety is at the forefront of all service developments and delivery, including writing and maintaining protocols for clinical and non-clinical staff across the PCN.
• Develop quality monitoring and support mechanisms for any PCN staff and relevant subcontractors. This will include completing clinical audits across all ARRS roles and feeding back to relevant individuals and CDs
• Working with the PCN Business Manager to create and develop ideas providing suggestions as to how we can deliver the DES specification to ensure the success of the network
• Understand and identify risk and implement necessary mitigating actions and report significant risks and proposed actions through DATIX and other local reporting systemsResponsible for the day to day running of the clinical services within Trinity Health Group PCN. This includes the operational management and leadership of clinical staff, resources, support services, subcontractors and achievements of KPIs and outcomes
• Support the delivery of clinical services in partnership with the PCN Business Manager/ Clinical Directors, including being the clinical lead on relevant PCN projects ensuring successful implementation, monitoring and evaluation against expected outcomes and in line with timescales
• Support the clinical teams to deliver care that helps improve health outcomes for individuals/communities
• Work with the Business Manager and service leads to identify service development and redesign opportunities that deliver efficiencies in care and/ or improvements in patient experience.
• Communicate effectively within the team to ensure others can carry out their work efficiently and in compliance with professional standards and legislation
• Maintain and develop own clinical and professional competence to deliver effective care for patients, and effective leadership for the team.

Resource Management

• Assist the Business Manager to manage resources in order to formulate, mobilise and ensure the ongoing implementation of plans to any agreed specification across all roles within the PCN
• Support and encourage learning to continually improve network services and patient outcomes
• Work in collaboration with the PCN Business Manager to develop the PCN workforce which will involve assisting with recruitment, deployment, line management, mentoring and appraisal. Facilitate the development of induction programmes for new staff within the PCN Clinical services
• Identify and deal quickly, fairly, and consistently with poor performance in line with HR policy
• Provide operational support and leadership to team leaders within the PCN to support clinical governance and implementation of clinical services
• Work with the PCN Business Manager to oversee any sub-contracting arrangements, negotiating effective use of resources, agreeing service level agreements or contracts and monitoring delivery on behalf of the respective networks
• Responsible for leading, motivating and effectively managing Team Leaders, subcontractors, and relevant team members within the PCN by providing excellent clinical and managerial leadership. Supporting the training and development of PCN clinical staff
• Support the PCN Business Manager in identifying potential sources of funding and submitting bids as appropriate to support the development of both the staff and the PCN
• Ensure all clinical staff in Additional Roles are supported through supervision
• Utilise routine data reports to facilitate adequate monitoring of PCN and Team performance, using relevant data to inform 1:1 staff meetings
• In partnership with the PCN Business Manager set performance targets, ensuring these are reviewed regularly and any necessary actions are taken to address areas for improvement.
• Collate feedback / analyse data on behalf of the network to report to the ICS/Wakefield Place
• Undertake analysis of performance data and capacity and demand data to identify areas for service redesign and collaborative working.

Relationships

• The post holder will have constructive relationships with internal and external stakeholders, including but not limited to the following:

1. Clinical Directors & Nurse Lead for the PCN network
2. Practices Managers, support staff & lead GPs at member practices
3. Primary care team at ICS and Wakefield Place
4. Wider Integrated Care Partnership in Wakefield
5. Other leadership teams in Wakefield PCNs

• Act as a first point of contact for Practice Managers regarding the delivery of relevant Network projects/schemes
• Attend meetings as appropriate to the role including PCN Operational Meetings, PCN Board meetings, ICS/ICB meetings and Clinical Director meetings. Must be available to attend District wide PCN meetings, Business Manager Meetings and Practice Manager Meetings as required in the absence of the PCN Business Manager
• Ensure effective communication is maintained within the Network
• Listen to and respond to the needs of people with lived experience to shape and develop services
• Maintain an excellent level of understanding and awareness of the Primary Care landscape on a District and National level
• Communicate complex and sometimes sensitive information effectively and articulately with all grades of staff, healthcare professionals and patients
• Promote a multidisciplinary, patient focused approach to the delivery of an efficient, high quality healthcare service.

Performance and quality information

• Assist and support teams to ensure information is recorded accurately to support Practices with Clinical Audits
• Ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity Enhanced Services etc
• Undertake work related to the performance of the practice, where necessary under the guidance of the PCN Clinical Directors.
• To work within the PCN clinical system to improve data quality
• Design and implement policies and standards ensuring these are communicated, implemented, and regularly audited for compliance
• Support the Business Manager with PCN finances ensuring services are delivered within budget and all expected PCN income is received.

Personal/Professional Development

• The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

1. Participation in an annual individual performance review, regular 1:1s, including taking responsibility for maintaining a record of own personal and/or professional development
2. Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others
3. This role is considered to be a developmental position and the jobholder will be encouraged to develop personal and business skills

Contribution to the Implementation of Services

• The post-holder will:

1. Apply PCN policies, standards and guidance
2. Discuss with other members of the team how the policies, standards and guidelines will affect own work
3. Participate in audit where appropriate

• If employed under the ARRS, the postholder is expected to carry out such duties as set out in the PCN DES contract, in order to cover for absent colleagues and maintain service levels.

Quality

• The post-holder will strive to maintain quality within the practice, and will:

1. Alert other team members to issues of quality and risk
2. Assess own performance and take accountability for own actions, either directly or under supervision
3. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
4. Work effectively with individuals in other agencies to meet patients needs
5. Effectively manage own time, workload and resources.

Experience

Essential

• Experience of working within Primary Care.
• Experience of working as an operational leader in healthcare including line management.
• Experience of successfully managing multi-disciplinary teams, including welfare, performance, and development.
• Experience of managing services and ensuring targets are met.
• Experience of delivering service development with successful outcomes and ensuring regulatory compliance is met.
• Experience of creating reports, audits, and project plans.
• Experience of delivering service development and managing projects.

Desirable

• Experience of working within a PCN.
• Experience of managing contracts.
• Experience of developing business plans / case.
• Experience of working to targets within a budget.

Personal Attributes

Essential

• Promotes a positive, safe work environment.
• Highly developed people management and leadership skills; ability to motivate, develop and inspire others as well as mange performance, sickness and welfare as required.
• Ability to work independently and problem solve.
• High degree of self-awareness and consistently looking to improve, developing a culture of continual improvement.
• Is responsive and flexible, proactively searches for better ways of delivering services and sees change as an opportunity.
• Strategic thinking ability to anticipate and resolve problems before they arise.
• Able to work collaboratively and influence effectively to persuade and negotiate with others to achieve delivery.

Qualifications

Essential

• Degree or appropriate equivalent level of experience and a clinical qualification.
• Registered with a professional body.
• Evidence of continuing professional development.
• Recognised management qualification or equivalent management experience and training (minimum 2 years).

Desirable

• Coaching qualification.
• Project Management Qualification.
• Prescribing qualification to support with supervision.

Knowledge, Skills and Abilities

Essential

• Excellent understanding of the DES, IIF, CAP and Enhanced Services.
• Knowledge of different healthcare services within PCN.
• Ability to set realistic and achievable objectives for self and others.
• Ability to articulate and communicate a clear vision and ensure effective implementation.
• Competent IT skills including working knowledge of Microsoft Office.
• Ability to engage with individuals at all levels across numerous organisations.
• Ability to work under pressure and meet deadlines.
• Ability to produce and present reports to a high level and for a broad range of audiences.

Desirable

• Good financial understanding of PCN.
• Good working knowledge of System 1
• Excellent knowledge of the local system structures and an ability to understand the local arrangements.

Other

Essential

• Independently mobile, able to travel across the Wakefield district
• Embodies the values of the PCN and demonstrates these through words, actions, and behaviours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).