Conexus Healthcare CIC

Health and Wellbeing Coach Team Leader

This job is now closed

Job summary

We are West Wakefield Primary Care Network, a forward-thinking and innovative network, developing a wide range of services to support general practices and improve outcomes for patients across the West of Wakefield.

We are passionate about developing and delivering excellent quality local services to meet the needs of our patients and reduce health inequalities. We are looking to expand our team by recruiting A Health & Wellbeing Coach Team Leader to work alongside our practices and PCN staff. Our PCN staff team includes clinical pharmacists, pharmacy technicians, social prescribers, health and wellbeing coaches, care co-ordinators, nurse associates, occupational therapists, mental health nurses, and paramedics.

Health and Wellbeing Coaches work as a key part of the primary care network (PCN) multi-disciplinary team. As a health and wellbeing coach, you consider the whole person in addressing existing issues, encouraging the proactive prevention of new illnesses, and promoting lifestyle medicine approaches. Health coaching revolves around using coaching skills to support people with lower levels of patient activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers.Our team work flexibly to meet the needs of our patients but also allowing them some flexibility to suit their needs.

Main duties of the job

The post will evolve as we develop our services but the postholder will be required to undertake the following duties;

1.Take referrals from the wider practice and PCN Teams.

2. Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement and achieve their personalised health and wellbeing objectives. This will include sitting in consultation with a patient and providing them with advice, guidance, and a management plan, personalised to their individual needs. It could include dietetics and healthy eating, lifestyle medicine and getting active, safe activities, and personal coaching and motivation.

3. Ensure all interventions and coaching are designed to empower patients to be active participants in their healthcare, empower them to manage their health and wellbeing, and live independently.

4. Support and deliver group consultations, with clinical and non-clinical colleagues, implementing new approaches to health across primary care and supporting individuals to access peer support.

5.It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the coach role.

Full details in the job description and person specification.

About us

West Wakefield is a Primary Care Network of 5 practices; we are a network of forward-thinking General Practices covering circa 68,000 patients in the West Wakefield area.

Conexus Healthcare CIC is the Confederation for general practice in Wakefield, we have four areas of work.

1.Delivery of high-quality public-facing Health and Wellbeing services across the Wakefield District: We develop, manage and deliver health and care services that support the population of the whole Wakefield district

2.Delivery of Training, Development and Consultancy support across the United Kingdom: We design and deliver a range of training courses, development activity and provide advice and guidance.

3.Supporting Our Practices and Primary Care Networks (PCNs): We support general practices and PCNs across the Wakefield district to be more resilient, sustainable and deliver better patient care.

4.Providing a voice and influence for General Practice in the Health and Care System: We provide a forum to develop a unified voice for General Practice and support general practices to cooperate and work collaboratively.

Built within primary care, for primary care, Conexus Healthcare CIC works with local GPs and their practices to champion investment in and deliver effective primary care at scale. By connecting in this way, we are stronger, more resilient and can care effectively for over 370,000 local people together.

You will be employed by Conexus Healthcare CIC.

Date posted

27 September 2023

Pay scheme

Other

Salary

Depending on experience UP to £30,500 depending upon experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A0430-23-0057

Job locations

Middlestown Medical Centre

129 New Road

Middlestown

Wakefield

West Yorkshire

WF4 4PA

Church Street Surgery

Kingsway

Ossett

West Yorkshire

WF5 8DF

Orchard Croft Medical Centre

Cluntergate

Horbury

Wakefield

West Yorkshire

WF4 5BY

Lupset Health Centre

George-a-green Court

Wakefield

West Yorkshire

WF2 8FE

Chapelthorpe Medical Centre

Standbridge Lane

Wakefield

West Yorkshire

WF2 7GP

Job description

Job responsibilities

In addition to the Health & Well-being coach Role, you will also undertake line management responsibilities.

1. Ensuring that your team are working in an inspiring environment with a culture of respectful open communication.

2. Modelling NHS values in your behaviour and conduct.

3. Setting clear goals and objectives with key performance indicators, motivating your team to achieve and celebrate their success.

4. Monitoring team and individual performance against specified metrics. Addressing issues related to performance in fair and timely manner.

5. Provide regular feedback and opportunities to actively listen to your team.

6. Encourage innovation and creativity.

7. Empower your team to develop their key skills.

8. Identifying training needs to support your team and provide coaching to maximise their potential.

9. Oversee the day-to-day operation of your team, knowing when to ask for support and guidance from the wider PCN and Leadership Teams.

10. Delegate tasks appropriately to team members to support the professional development and personal development goals. Set clear deadlines and monitor task progress.

11. Contribute to the growth of the Primary Care Network by having a successful team, that deliver an effective, high-quality service.

12. Participate in the development of strategic plans, whole PCN objectives, ensuring alignment with Local and National Priorities.

Key Tasks

Line Management

Conduct regular (6 weekly) one to ones/schedule performance reviews in line with PCN and Conexus Policies.

Develop Personal Development Plans, monitor progress and make amendments in collaboration with your direct reports.

Suggest, plan, and organise team building and training activities.

Ensure compliance with Mandatory training for your team.

Pre-empt, and effectively manage conflicts within the team.

Approve and Manage Absence requests for your team, ensuring that the service is appropriately staffed, and task boxes are monitored.

Referrals

Promoting health coaching, its role in self-management, and the wider determinants of health.

Build relationships with key staff in GP practices within the local Primary Care Network (PCN), attend relevant meetings, become part of the wider network team, and give information and feedback on health and wellbeing coaching.

Provide personalised support

Meet people on a one-to-one basis, making home visits where appropriate within organisations policies and procedures. Give people time to tell their stories and focus on what matters to me. Build trust with the person, provide non-judgmental support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a persons assets.

Be a friendly source of information about wellbeing and prevention approaches.

Help people identify the wider issues that impact their health and wellbeing, such as debt, poor housing, being unemployed, loneliness, and caring responsibilities.

Work with individuals to co-produce a simple personalised support plan based on the persons priorities, interests, values, and motivations including what they can expect from the groups, activities, and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.

Where appropriate, physically introduce people to community groups, activities, and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included, and receiving good support.

Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate.

Support community groups and VCSE organisations to receive referrals

Forge strong links with local VCSE organisations, communities, and groups, utilising their networks and building on what is already available to create a map or menu of community groups and assets. Use these opportunities to promote micro-commissioning or small grants if available.

Develop supportive relationships with local VCSE organisations, community groups, and statutory services, to make timely, appropriate, and supported referrals for the person being introduced.

Ensure that local community groups and VCSE organisations being referred to have basic procedures in place for ensuring that vulnerable individuals are safe and, where there are safeguarding concerns, work with all partners to deal appropriately with issues. Where such policies and procedures are not in place, support groups to work towards this standard before referrals are made to them.

Check that community groups and VCSE organisations meet in insured premises and that health and safety requirements are in place. Where such policies and procedures are not in place, support groups to work towards this standard before referrals are made to them.

Support local groups to act in accordance with information governance policies and procedures, ensuring compliance with the Data Protection Act.

Work collectively with all local partners to ensure community groups are strong and sustainable

Work with commissioners and local partners to identify unmet needs within the community and gaps in community provision.

Support local partners and commissioners to develop new groups and services where needed, through small grants for community groups, micro-commissioning, and development support.

Develop a team of volunteers within your service to provide buddying support for people, start new groups and find creative community solutions to local issues.

Encourage people, their families, and carers to provide peer support and to do things together, such as setting up new community groups or volunteering.

Provide a regular confidence survey to community groups receiving referrals, to ensure that they are strong, sustained, and have the support they need to be part of social prescribing.

General Tasks

Data capture

Work sensitively with people, to capture key information, enabling tracking of the impact of coaching on their health and wellbeing.

Encourage people, their families, and carers to provide feedback and to share their stories about the impact of health coaching on their lives.

Work closely and provide feedback to colleagues within the practice and within the wider community to share best practice/successes and learning outcomes.

Professional development

Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present.

You will be assigned a Line manager and an on-site supervisor at the practices where you are based. There will also be GP Supervision as identified to enable service review and enhancements. Annual Appraisals and 6-weekly 1-2-1s will be scheduled with your Line Manager/ Supervisor.

Miscellaneous

Work as part of the team to seek feedback, continually improve the service and contribute to business planning.

To undertake all mandatory training and induction programs

To maintain a safe and effective working area at all times - Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

To carry out the duties and responsibilities of the post to the best of your ability and in accordance with organisational policies.

To maintain personal professional competency including appropriate development.

Promote and develop the culture of a learning organisation committed to the high quality of care and continuous improvement.

Make a positive contribution to excellent communications across Conexus Healthcare CIC, ensuring effective communication with staff, member practices, and stakeholders.

Maintain and develop an environment and culture that improves the health, safety, and security of its staff, and its partners and complies with all relevant national and local statutory and mandatory requirements including Health & Safety and Information Governance.

Demonstrate commitment to developing a culture that promotes equality and values diversity. To maintain appropriate security and confidentiality of information and data, both within Conexus Healthcare CIC and all of its partners.

To ensure compliance with Conexus Healthcare CIC corporate messages and approach at all times, particularly when liaising with external stakeholders and customers.

All staff within West Wakefield PCN have a duty to conform to the following:

Equality, Diversity, and Inclusion

Health and Safety

Confidentiality and data protection

Other duties may be required to meet the responsibilities of the post and the requirements of the organisation.

The organisation also supports multiple events throughout the year, you may be required to attend these should they need on-the-day support.