Job responsibilities
Main Duties and Responsibilities
Understanding of clinical, operational and
financial requirements.
Service delivery needs to be patient and
customer focussed with service outcomes in line with agreed plans and
management of some patient complaints (not practice-level complaints) and
suggestions.
To be on top of all service delivery processes
and outcome measures in all services across the business at all times such that
potential issues are spotted quickly and early intervention is made as
necessary or escalated to SMT as required.
To ensure, in collaboration with the PCN Member
Practices, the PCN Clinical Director and the PCN Coordinator, that service
delivery goals are effectively planned and delivered and that the level of
service delivery understanding across the PCN is well-founded and appropriate.
To implement and manage an effective service
delivery planning, management and risk control regime; to provide evidenced
assurances to colleagues that service delivery is safe, patient-focused and
delivering outcomes which are in line with agreed short and long-term plans.
Collaborate with colleagues in any audit
processes, review and disseminate results, and take appropriate action in
response to audit findings.
To build and manage relationships with
colleagues, commissioners and service partners to support service delivery and
new business ambitions.
To revisit service delivery operating models and
refine them as needed on an ongoing basis through structured test and learn
approaches. To design and build operating models for new business as required from
time to time.
To ensure that these new operating models
deliver service outcomes which are in line with agreed plans.
Measures of success including quality, outcomes,
activity, productivity, and compliance with financial plan.
Operational Performance
Responsible for the day to day efficient and
effective operational management of service areas, linking appropriately with
clinical and multi-disciplinary staff in all matters affecting the delivery of
these services.
Resolve day-to-day performance issues within the
Services, responsible for early identification of issues and creating the plan
for resolution. Implement longer term solutions.
Ensure effective processes and procedures are in
place to monitor and track performance within the Services. This includes
contingency planning. Ensure compliance with all relevant policies.
Reporting regularly to the PCN and commissioners
on service performance and operational standards.
Interpret data, so the PCN have access to timely
and accurate information on all key performance indicators.
Responsible for on call manager duties as
agreed, taking necessary action to maintain operational effectiveness and
supporting all staff in resolving all issues.
Leadership
Deliver an efficient and effective service by
actively supporting and supervising teams.
Responsible for developing and motivating staff
through effective personal leadership, ensuring views and decisions are
communicated both up and down the PCN management structure
- Support and
mentor staff, both as individuals and as team members with regular 1:1s and
Team Meetings
- Provide
operational support and leadership to team leaders within the PCN to support
implementation of services
- Utilise
routine data reports to facilitate adequate monitoring of PCN and Team
performance. Using relevant data to inform 1:1 staff meetings.
Operational
Controls
Ensure effective processes are followed for
resource deployment within the Services
Responsible for the development of clinical and
non-clinical rotas to maximise use of available clinical time; plan clinical
availability over long term; undertake regular clinical workload reviews.
Anticipate staff shortages in admin, clinical
and operational areas and coordinate action from relevant leads to minimise the
impact of these on service delivery.
Undertake designated tasks to achieve workforce
plans which anticipate service changes and developments and which address
recruitment, retention and workforce supply issues.
Manage stock and levels of supply
Strategy, Change and Service Improvement
Contribute to the strategic development of the
Service.
Identify opportunities for service redesign,
focusing on a patient centred approach to delivery; contribute to plans which
improve and develop services.
Finance
Manage any delegated budget responsibilities for
area, adherence to agreed budget plans, identifying efficiencies and
implementing plans to reduce costs or make appropriate investments.
Assist and support with the identification of
cost pressures, service development and cost improvement plans and support with
the development of business cases to meet requirements.
Quality, Risk and
Governance
Ensure that the outcomes of root cause analysis,
and serious incident investigation issues are implemented.
Undertake complaint investigation as appropriate
in conjunction with the wider PCN Team.
Premises and
equipment
Ensure best use of shared premises for services
is implemented by the PCN.
Maintain systems for ensuring adequate stocks of
stationery, clinical and other supplies.
Review on a regular basis to ensure cost effectiveness.
Ensure equipment is compliant with maintenance
schedules.
Identify potential problems / hazards and
implement risk management.
Information and
Management Technology
Establish systems for the flow of patient
records around the service and the integration of information into patient
records; ensure local and/or national guidelines are adhered to.
Oversee all systems for data security and
protection, including back-up; ensure compliance with current legislation and
Caldicott requirements.
Analyse and reconcile output of data in line
with service reporting measures.
Assist with and/or lead the process of project
management for new or extension of existing services; plan and execute
implementation.
Monitor all requests made under the Data
Protection Act 1998 and Access to Health Records 1990, and Freedom of Information ensuring that all
requests are met.
Abide by the organisations code of conduct and
Caldicott principles in confidentiality at all times.
Development of clinical systems and processes
including templates, batch reporting, reporting, and protocols
- Be an owner for PCN Teams in Office 365, a system manager
for the PCNs SystmOne units,
- Be a smart Card sponsor and manager to approve IT access
- Manage user access to all PCN systems and hardware
- Create clinical systems and processes.
Recruitment
Lead on developing appropriate job specifications and
advertising positions.
Work closely with Conexus HR Support to ensure that all PCN
recruitment, onboarding, and staff management processes are in line with
Conexus policies.
Develop and lead in onboarding new
staff and ensuring that they have a suitable PCN Induction programme.
Retention
& Performance
Work in collaboration with the PCN
Management team to develop the PCN workforce leading on recruitment,
deployment, mentoring and appraising.
Support practices with planning for
PCN Network Target Sessions
Identify training and development
needs through staff and team leader feedback, supporting staff with proposals
for education and training.
Support with
development of quality monitoring and support mechanisms for any PCN staff and
relevant subcontractors.
Communicate
effectively within the team to ensure others can carry out their work
efficiently and in compliance with professional standards and legislation.
Support and
encourage others to understand their contribution, offer suggestions and ideas,
and take an active part in developing knowledge and practise.
Recognise, communicate, and reward achievements
Focus on the wellbeing of staff to ensure they
are supported and valued in the workplace.
Purchasing
Work
alongside the Business manager, to purchase items required for the PCN and the
PCN staff to carry out their work safely and effectively.
Maintain
an asset register and ensure that equipment is utilised effectively.
Production of performance and quality information
Supporting the PCN Management Team to improve data quality.
Be responsible for team leaders having access to relevant
team data, including performance against IIF/QoF targets, staff absences and
training compliance.
Have awareness of PCN performance linked to contracts and
the associated potential income, working with the management team to develop
strategies for improving attainments.
Have good working knowledge and understanding of the PCN
finances, including the ARRS funding stream.
General:
To carry out the duties and responsibilities of
the post to the best of your ability and in accordance with organisational
policies.
To maintain personal professional competency including
appropriate development.
Promote and develop the culture of a learning
organisation committed to high quality of care and continuous improvement.
Make a positive contribution to excellent
communications across West Wakefield PCN ensuring effective communication with
staff, member practices and stakeholders.
Maintain and develop an environment and culture
that improves health, safety and security
Demonstrate commitment to developing a culture
that promotes equality and values diversity.
To ensure compliance with West Wakefield PCN
vision, messages and approach at all times, particularly when liaising with
external stakeholders and customers.
Please see the full job description for further details.
