Job summary
Trinity Health Group PCN is
looking to recruit Health and Wellbeing Coaches to join our PCN team. You will
be joining an established Wellbeing Team made up of an existing Health and
Wellbeing Coach, several Care Co-ordinators, a community Psychiatric Nurse all currently
employed by the PCN and a Social Prescriber (currently Live Well Wakefield). This is an exciting time to join our dynamic Primary
Care team and shape the future of patient care at the first points of contact.
Benefits;
NHS Pension,
Flexible working between the hours of 8am and 6:30pm Monday to Friday,
We don't usually work bank holidays, weekends or evenings,
Indemnity costs are reimbursed.
We are a forward-thinking PCN that values its people. Training that benefits the PCN, practices and ultimately the patients will be considered.
Please note this is not an Agenda for Change Contract.
Main duties of the job
Health and Wellbeing Coaches are an integral part of
the general practice team working in each practice across the PCN. The post
holders will work in partnership with their clinical and non-clinical
colleagues, management support and the wider PCN to ensure the role delivers
the best possible outcomes for our patients. Health and Wellbeing Coaches
support people develop their knowledge, skills and confidence in managing their
health and care, to improve their health outcomes and quality of life. Health
coaches do this by using coaching techniques and motivating patients through
multiple sessions to identify their needs, set goals, and supporting patients
to achieve their personalised health and care plan objectives.
Health and Wellbeing Coaches may work with patients
over the phone, by video conference, or face-to-face. The role however is
varied, and may include;
·
Supporting self-management education
·
Peer support
·
Caseload management
·
Facilitating group
consultations.
·
Identify opportunities and developing and delivering project
recommendations for services and activities needed for active lifestyles that
contribute to health outcomes, community safety and independent living in the
Primary Care Network.
About us
Trinity Health Group is a PCN made
up of four practices on the west of the district (Trinity Medical Centre,
Maybush Medical Centre, Croton and Sharlston Medical Practice and Warrengate
Medical Centre). Our vision is that all our patients should have the same
chance at a happy, healthy life and know that everybody’s welcome. We believe that a
sustainable, resilient Primary Care Service working collaboratively with
volunteer and community services and social enterprise organisations supports
this vision. Our Mission is to add years to the lives of our patients, whilst
adding life to those years.
Conexus Healthcare Ltd is a GP
confederation. Conexus supply training to primary care on a local and national
level, hold the contract for GP Care providing clinical services across the
district and host the staffing and finance for a number of PCNs across the
district. Built within primary care, for primary care, Conexus Healthcare
Limited works with local GPs and their practices to champion investment in and
deliver effective primary care at scale. By connecting in this way, we are
stronger, more resilient and can care effectively for over 370,000 local people
together. Please note this is not an Agenda for Change Contract, however we are
able to offer the NHS Pension Scheme to the successful candidate(s).
Job description
Job responsibilities
Key Responsibilities
- Take referrals from the wider practice team including GPs, Practice Nurses, Social Prescribers, Clinical Pharmacists and Physiotherapists who will have identified patients that meet the criteria for Health and Wellbeing coaches.
- Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement and achieve their personalised health and wellbeing objectives. This will include sitting in consultation with a patient and providing them with lifestyle medicine advice, using motivational interviewing techniques, setting goals that are personalised to their individual needs. It could include dietetics and nutrition, exercise, sleep and stress amongst other areas of lifestyle medicine advice but always focussed on personal coaching and motivation.
- Ensure all interventions and coaching are designed to empower patients to be active participants in their own healthcare, empower them to manage their own health and wellbeing, and live independently. Focussing on ‘what matters to them’.
- Support and deliver group consultations, with clinical and non-clinical colleagues, implementing new approaches to health across primary care and supporting individuals to access peer support.
- Work with the broader MDT to maximise the support available to patients, including the social prescribing team to connect patients to community-based activities which support them to take increased control of their health and wellbeing.
- It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the coach role – e.g. when there is a mental health need requiring a qualified practitioner.
- Work with social prescribing colleagues to draw on and increase the strengths and capacities of local communities, enabling local VCSE organisations and community groups to receive social prescribing referrals. Ensure they are supported, have basic safeguarding processes for vulnerable individuals and can provide opportunities for the person to develop friendships, a sense of belonging, and build knowledge, skills and confidence.
- Work together with all local partners to collectively ensure that local VCSE organisations and community groups are sustainable and that community assets are nurtured, by making them aware of small grants or micro-commissioning if available, including providing support to set up new community groups and services, where gaps are identified in local provision.
- Work with the Wellbeing Team to promote Health and Wellbeing of Practise/NHS staff, which may involve planning and delivering group facilitation to colleagues.
Key Tasks
- Provide personalised support
- Meet people on a one-to-one or group consultation basis, by phone, video conference, face-to-face and potentially home/walking appointments.
- Give people time to tell their stories and focus on ‘what matters to me’.
- Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle/cultural choices.
- Work from a strength-based approach focusing on a person’s assets.
- Be an approachable, evidence-based source of information about wellbeing and prevention approaches.
- Work with individuals to co-produce a simple personalised support plan – based on the person’s priorities, interests, values and motivations – including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
- Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support.
Referrals
- Promote health coaching, its role in supported self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health.
- As part of the PCN multidisciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant multidisciplinary meetings, giving information and feedback on health coaching.
- Seek regular feedback about the quality of service and impact of health coaching on referral agencies/origins.
Gathering and Reporting Information
- Complete relevant wellbeing questionnaires and survey’s with patients to provide data and showcase the effectiveness of the Health and Wellbeing Coach role in the NHS and the impact coaching has on patient’s lives.
- Work closely within the multidisciplinary team and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements.
Supervision/Personal/Professional development
- You will be assigned a Line manager and an onsite supervisor at the practices where you are based. Annual Appraisals and Monthly 1-2-1’s will be scheduled with your line Manager/ Supervisor.
- The post-holder will participate in any training programme implemented by the Practice as part of this employment.
- Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development.
- Work with your line manager to access regular ‘clinical supervision’, to enable you to deal effectively with the difficult issues that people present.
Personalised Care Institute (PCI)
- The Personalised Care Institute (PCI) was launched in September 2020. It is a virtual organisation accountable for setting the standards for evidence-based training in personalised care in England.
- Training for health and wellbeing coaches is accessed through PCI accredited or assured training providers. These are listed here.
- On completion of training learners will be registered with the PCI institute and receive a completion certificate. In addition, the core curriculum for personalised care is available here and may be a useful reference point for health and wellbeing coaches.
Miscellaneous
- Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.
- Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning.
This is a non-exhaustive list and may change as the role develops.
Job description
Job responsibilities
Key Responsibilities
- Take referrals from the wider practice team including GPs, Practice Nurses, Social Prescribers, Clinical Pharmacists and Physiotherapists who will have identified patients that meet the criteria for Health and Wellbeing coaches.
- Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement and achieve their personalised health and wellbeing objectives. This will include sitting in consultation with a patient and providing them with lifestyle medicine advice, using motivational interviewing techniques, setting goals that are personalised to their individual needs. It could include dietetics and nutrition, exercise, sleep and stress amongst other areas of lifestyle medicine advice but always focussed on personal coaching and motivation.
- Ensure all interventions and coaching are designed to empower patients to be active participants in their own healthcare, empower them to manage their own health and wellbeing, and live independently. Focussing on ‘what matters to them’.
- Support and deliver group consultations, with clinical and non-clinical colleagues, implementing new approaches to health across primary care and supporting individuals to access peer support.
- Work with the broader MDT to maximise the support available to patients, including the social prescribing team to connect patients to community-based activities which support them to take increased control of their health and wellbeing.
- It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the coach role – e.g. when there is a mental health need requiring a qualified practitioner.
- Work with social prescribing colleagues to draw on and increase the strengths and capacities of local communities, enabling local VCSE organisations and community groups to receive social prescribing referrals. Ensure they are supported, have basic safeguarding processes for vulnerable individuals and can provide opportunities for the person to develop friendships, a sense of belonging, and build knowledge, skills and confidence.
- Work together with all local partners to collectively ensure that local VCSE organisations and community groups are sustainable and that community assets are nurtured, by making them aware of small grants or micro-commissioning if available, including providing support to set up new community groups and services, where gaps are identified in local provision.
- Work with the Wellbeing Team to promote Health and Wellbeing of Practise/NHS staff, which may involve planning and delivering group facilitation to colleagues.
Key Tasks
- Provide personalised support
- Meet people on a one-to-one or group consultation basis, by phone, video conference, face-to-face and potentially home/walking appointments.
- Give people time to tell their stories and focus on ‘what matters to me’.
- Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle/cultural choices.
- Work from a strength-based approach focusing on a person’s assets.
- Be an approachable, evidence-based source of information about wellbeing and prevention approaches.
- Work with individuals to co-produce a simple personalised support plan – based on the person’s priorities, interests, values and motivations – including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
- Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support.
Referrals
- Promote health coaching, its role in supported self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health.
- As part of the PCN multidisciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant multidisciplinary meetings, giving information and feedback on health coaching.
- Seek regular feedback about the quality of service and impact of health coaching on referral agencies/origins.
Gathering and Reporting Information
- Complete relevant wellbeing questionnaires and survey’s with patients to provide data and showcase the effectiveness of the Health and Wellbeing Coach role in the NHS and the impact coaching has on patient’s lives.
- Work closely within the multidisciplinary team and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements.
Supervision/Personal/Professional development
- You will be assigned a Line manager and an onsite supervisor at the practices where you are based. Annual Appraisals and Monthly 1-2-1’s will be scheduled with your line Manager/ Supervisor.
- The post-holder will participate in any training programme implemented by the Practice as part of this employment.
- Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development.
- Work with your line manager to access regular ‘clinical supervision’, to enable you to deal effectively with the difficult issues that people present.
Personalised Care Institute (PCI)
- The Personalised Care Institute (PCI) was launched in September 2020. It is a virtual organisation accountable for setting the standards for evidence-based training in personalised care in England.
- Training for health and wellbeing coaches is accessed through PCI accredited or assured training providers. These are listed here.
- On completion of training learners will be registered with the PCI institute and receive a completion certificate. In addition, the core curriculum for personalised care is available here and may be a useful reference point for health and wellbeing coaches.
Miscellaneous
- Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.
- Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning.
This is a non-exhaustive list and may change as the role develops.
Person Specification
Other
Essential
- Satisfactory Disclosure Barring Service (DBS) check
- Access to own transport and ability to travel across the locality on a regular basis
Desirable
- Flexibility to work outside of core office hours
Skills and Aptitude
Essential
- Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
- Demonstrable skills in supporting behaviour change
- Excellent group and one-to-one facilitation skills including conflict resolution
- Ability to work with minimal supervision and act decisively whilst being aware of own limitations
- Good people management skills
- Competent in Microsoft Office and web-based services
Desirable
- Skilled in active and reflective listening, building trust and rapport quickly
- Excellent communication and presentation skills
Disposition
Essential
- Kind, reflective and self-aware and recognises what matters to people rather than whats the matter with them
- Ability to use own initiative, discretion and sensitivity
- Operates with integrity and openness
- Models the behaviour they want to see in others, is inclusive
- Values diversity and difference
- Commitment to continuous learning and development
- Commitment to and focused on quality, promotes high standards in all they do
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
Qualifications
Essential
- Be willing to attend training with a non-clinical Supported self-management health coaching skills programme (minimum 4 days) by a Personalised Care Institute (PCI) accredited trainer or organisation prior to taking referrals.
- Evidence of continuing professional development
Desirable
- Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical Supported Self-Management (SSM) Health Coaching through a PCI-accredited organisation
- Degree in Exercise/Health or equivalent qualification.
Experience
Essential
- Experience of using coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing
- Experience of working with user/patient groups
- An understanding of the biopsychosocial model of health and the social determinants of health.
Desirable
- Experience in health and nutrition work with patients/clients.
- Experience of assessing, advising on and improving sleep hygiene
- An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners
Knowledge
Essential
- Understanding how to apply health coaching in group settings
- Understanding of and commitment to equality of opportunity and good working relationships
Desirable
- A good understanding of the evidence base and development of self-management in the UK
- Understanding of the importance and process of helping people with long-term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available.
Person Specification
Other
Essential
- Satisfactory Disclosure Barring Service (DBS) check
- Access to own transport and ability to travel across the locality on a regular basis
Desirable
- Flexibility to work outside of core office hours
Skills and Aptitude
Essential
- Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
- Demonstrable skills in supporting behaviour change
- Excellent group and one-to-one facilitation skills including conflict resolution
- Ability to work with minimal supervision and act decisively whilst being aware of own limitations
- Good people management skills
- Competent in Microsoft Office and web-based services
Desirable
- Skilled in active and reflective listening, building trust and rapport quickly
- Excellent communication and presentation skills
Disposition
Essential
- Kind, reflective and self-aware and recognises what matters to people rather than whats the matter with them
- Ability to use own initiative, discretion and sensitivity
- Operates with integrity and openness
- Models the behaviour they want to see in others, is inclusive
- Values diversity and difference
- Commitment to continuous learning and development
- Commitment to and focused on quality, promotes high standards in all they do
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
Qualifications
Essential
- Be willing to attend training with a non-clinical Supported self-management health coaching skills programme (minimum 4 days) by a Personalised Care Institute (PCI) accredited trainer or organisation prior to taking referrals.
- Evidence of continuing professional development
Desirable
- Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical Supported Self-Management (SSM) Health Coaching through a PCI-accredited organisation
- Degree in Exercise/Health or equivalent qualification.
Experience
Essential
- Experience of using coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing
- Experience of working with user/patient groups
- An understanding of the biopsychosocial model of health and the social determinants of health.
Desirable
- Experience in health and nutrition work with patients/clients.
- Experience of assessing, advising on and improving sleep hygiene
- An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners
Knowledge
Essential
- Understanding how to apply health coaching in group settings
- Understanding of and commitment to equality of opportunity and good working relationships
Desirable
- A good understanding of the evidence base and development of self-management in the UK
- Understanding of the importance and process of helping people with long-term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
