PCN Access and Operations Lead

Job description

Job responsibilities

RoleSpecific Responsibilities

The post will evolve as we develop our services but the postholder will be required to undertake the following duties:

PCN contracts and DES Specification

· Work alongside the Business Manager, the PCN Management Team, Clinical Directors and PCN Practices and Board to; develop ideas and provide suggestions as to how they can deliver the DES specification, drive the development of the network and support and facilitate the implementation of services in line with Network Contract Directed Enhanced Service specifications (DES), and any other initiatives the PCN is pursuing.

· Support the growth of the PCN and the delivery of services in line with the Network DES and the Investment and Impact Fund (IIF). Ensuring the required outcomes are achieved and ensuring all team members understand and capture the required data set.

· Represent the PCN in cross organisation meetings when agreed e.g. ICS meetings

· Develop systems to ensure that documentation is signed and in place e.g. data sharing agreements, secondment agreements etc.

HR and People Management

Organisation

· Have overall responsibility for the management of staff rotas to ensure service levels are maintained as far as possible.

· Support teams to ensure information is recorded accurately to support Practices with Clinical Audits

· Ensure that the PCN has adequate policies and operating procedures to ensure consistent approaches between teams and team members. Ensuring these are communicated, implemented, and regularly audited for compliance.

· Review policies and procedures to ensure they are up to date and effective, implementing effective version control systems

· Support the Business Manager with PCN finances ensuring services are delivered within budget and all expected PCN income is received.

Recruitment

· Lead on developing appropriate job specifications and advertising positions.

· Work closely with Conexus HR Support to ensure that all PCN recruitment, onboarding, and staff management processes are in line with Conexus’ policies.

· Develop and lead in onboarding new staff and ensuring that they have a suitable PCN Induction programme.

Retention & Performance

· Work in collaboration with the PCN Management team to develop the PCN workforce leading on recruitment, deployment, mentoring and appraising.

· Support practices with planning for PCN Network Target Sessions

· Ensure that all PCN staff have adequate provision for training and development that supports their role and benefits patients.

· Identify training and development needs through staff and team leader feedback, supporting staff with proposals for education and training.

· Support with development of quality monitoring and support mechanisms for any PCN staff and relevant subcontractors.

· Understand and identify risk and implement necessary mitigation actions and report significant risks and proposed actions through DATIX and other local reporting systems.

· Identify and deal quickly, fairly, and consistently with poor performance in line with HR policy.

· Motivate and empower others to achieve set goals, create an open and honest environment and demonstrate high standards of morals and integrity.

· Communicate effectively within the team to ensure others can carry out their work efficiently and in compliance with professional standards and legislation.

· Support and encourage others to understand their contribution, offer suggestions and ideas, and take an active part in developing knowledge and practise.

· Recognise, communicate, and reward achievements.

Line Management

· Be responsible for leading, motivating and effectively managing the relevant Team Leaders, relevant subcontractors, and admin support within the PCN by providing excellent managerial leadership.

· Be responsible for leading, motivating and effectively managing Team Leaders, subcontractors, and relevant team members within the PCN by providing excellent leadership.

· Support and mentor staff, both as individuals and as team members with regular 1:1s and Team Meetings.

· Provide operational support and leadership to team leaders within the PCN to support implementation of services.

· Utilise routine data reports to facilitate adequate monitoring of PCN and Team performance. Using relevant data to inform 1:1 staff meetings.

IT Systems and Hardware

· Be the lead contact for PCN IT management.

· To ensure that documentation (electronic and paper-based) is appropriately stored, shared and destroyed. Ensuring that only relevant staff have access to specific documents and data.

· Lead on the migration of the PCN shared drive to SharePoint, liaising with colleagues at THIS and the ICS/Wakefield Place.

· Have overall responsibility for the set up and implementation of the PCN Intranet through SharePoint, encouraging collaboration and utilisation IT systems to support the growing PCN.

· Support PCN staff to access relevant systems and IT support as and when required.

· Be an owner for PCN Teams in Office 365, a system manager for the PCN’s SystmOne units,

· Be a smart Card sponsor and manager to approve IT access

· Have overall responsibility for setting up and monitoring PCN IT – including (but not exclusively) phone systems, PCN Mobile phone accounts, Staysafe app, TeamNet and any future PCN IT systems and hardware.

· Manage user access to all PCN systems and hardware.

Premises and Estates

· Be the main point of contact for premises issues and external and internal suppliers/providers such as NHS Estates.

· Ensure that all premises leased by the PCN are fit for purpose and adequately resourced in order to provide the best possible working environment and deliver excellent service to our patients and practices, whilst being mindful of public spending.

· Ensure that working areas are fit for purpose by ensuring the following:

o Suitable furnishings and decoration

o Safe storage for PCN and Staff property

o Appropriate insurance, risk assessments etc

o Appropriate methods for team communication and collaboration

o Necessary IT hardware installations

Purchasing

· Work alongside the Business manager, to purchase items required for the PCN and the PCN staff to carry out their work safely and effectively.

· Working within the set parameters for spending to ensure that resources are supplied in a timely manner within budget constraints.

· Maintain an asset register and ensure that equipment is utilised effectively.

Please see the attached supporting document to see a more detailed job description, along with the standard requirements.

Person Specification

Knowledge, Skills & Abilities

Essential

• Excellent knowledge of the local system structures and an ability to understand the local arrangements.
• Excellent understanding of the DES and IIF.
• Knowledge of different healthcare services within PCN.
• Ability to set realistic and achievable objectives for self and others.
• Excellent Knowledge of Microsoft 365 Applications and how they can be utilised to improve collaboration between teams.
• Ability to concentrate to interpret information, and analyse data
• A proven track record of adaptability and flexibility within and
• across the work environment
• Good verbal and written skills with evidence of high quality problem-solving, analytical, and numeracy skills
• Ability to prioritise own workload and meet demanding deadlines
• Able to oversee, influence and direct the activities of staff, whom there may not be formal line management authority, to achieve agreed outcomes
• Ability to simultaneously manage a number of relationships and conflicting priorities across different work programmes

Qualifications

Essential

• Educated to degree level or higher
• Evidence of continuing professional development.
• Commitment to relevant further study

Desirable

• Educated to degree level or higher in Management or similar (A)
• Project Management Qualification (A)

Experience

Essential

• Worked experience in management and leadership roles.
• Experience of coaching and mentoring
• Line management experience
• Experience of working within a PCN supporting day to day operations
• Experience of Using Microsoft 365 applications
• System One manager user and sponsor
• Experience of creating reports, and project plans.
• Experience of managing projects.
• Experience of working with a range of busy professionals ideally in a General Practice environment

Desirable

• Experience using SharePoint (A)
• Experience of developing business plans / case. (A)
• Experience of working to targets within a budget. (A)

Other

Essential

• Independently mobile, able to travel across the Wakefield district
• Embodies the values of the PCN and demonstrates these through words, actions, and behaviours.

Personal Attributes

Essential

• Ability to work with a high level of autonomy to manage and prioritise own workload.
• Interest and desire to keep up to date with technology and OT Systems.
• A can-do attitude who can meet targets, stays calm under pressure and promotes a positive, safe work environment.
• Highly developed people management and leadership skills with the ability to motivate, develop and inspire others as well as mange performance, sickness and welfare as required.
• Ability to work independently and problem solve.
• High degree of self-awareness and consistently looking to improve, developing a culture of continual improvement.
• Is responsive and flexible, proactively searches for better ways of delivering services and sees change as an opportunity.
• Strategic thinking ability to anticipate and resolve problems before they arise.
• Able to work collaboratively and influence effectively to persuade and negotiate with others to achieve delivery.
• Focused and disciplined
• Able to present self-confidently and effectively
• Ability to establish effective working relationships within a short time period
• Commitment to team-working and respect for the skills of others
• Has a responsive, solution focused approach to addressing issues and barriers
• Excellent organisational skills
• Open, Honest and acts with integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Conexus Healthcare Ltd

Address

Sandal Castle Medical Centre

Asdale Rd

Wakefield

West Yorkshire

WF2 7PJ

Employer's website

https://conexus-healthcare.org/ (Opens in a new tab)