Job summary
In this new role you will be bringing
expertise and capacity to support the systems and processes that underpin our
reputation for, and leadership of, quality in Primary Care. Working flexibly up to full time (min 25 hrs/week) you will:
Oversee complaints, incident & risk management across the
organisation.
Design, develop and work with quality assurance processes, including
clinical governance and Care Quality Commission (CQC) compliance.
Oversee the ongoing development of the organisations clinical
governance and business risk management arrangements.
Track trends in risks, complaints and compliments
to embed learning.
Operate as the Conexus Freedom to Speak up Guardian and provide a high
quality and accessible Speak up Service to local General Practices.
Main duties of the job
A diligent
individual who focuses on the detail and takes pride in finishing work to
exacting standards, with significant experience of delivering high quality
clinical and/or non-clinical compliance activity within a highly regulated
compliance environment.
You will thrive in an
environment where you are able to support people to attain high standards and
youll have exceptional skills to encourage and persuade people of the benefit
and purpose of your support.
A natural collaborator youll
remain calm under pressure and be persistent
and tenacious with an ability to keep going in difficult situations to achieve
a positive outcome. You will actively seek better and safer
ways of delivering your own and others work and see change as an opportunity
for improvement.
Youll be
compassionate, able to listen carefully and support people to achieve
resolutions to complex and sometimes challenging difficulties.
About us
Conexus
Healthcare is the Confederation for general practice in Wakefield, we have 4
areas of work.
1.
Delivery of high-quality
health & care services across the Wakefield
District: We develop, manage & deliver health &
care services that support the population of the whole Wakefield district
2.
Delivery of Training & Consultancy
support across the United Kingdom: We
design & deliver a range of training & development activity and provide
advice & guidance to primary care organisations.
3.
Supporting Our Practices
& Primary Care Networks (PCNs): We support practices & PCNs across Wakefield
district to be more resilient, sustainable & deliver better patient outcomes.
4.
Providing a voice &
influence for General Practice in the Health & Care System: We provide a forum for a unified voice for
General Practice & support practices to cooperate & collaborate with
partners in the district.
Please note we do
not operate Agenda For Change and this post is not open to the NHS Pension
scheme.
Job description
Job responsibilities
The post-holder will be responsible for:
Overseeing complaints, incident and risk management in line with policy, and local and national guidance.
Design, development and administration of clinical services quality assurance processes, including clinical governance and Care Quality Commission (CQC) compliance.
Overseeing the ongoing development of the organisations clinical governance and business risk management arrangements.
Tracking trends in risks, complaints, compliments to allow learning and appropriate organisational development.
Acting as the Conexus Freedom to Speak up Guardian and providing a high quality and accessible Freedom to Speak up Guardian Service to all Practices across the Wakefield District.
Job description
Job responsibilities
The post-holder will be responsible for:
Overseeing complaints, incident and risk management in line with policy, and local and national guidance.
Design, development and administration of clinical services quality assurance processes, including clinical governance and Care Quality Commission (CQC) compliance.
Overseeing the ongoing development of the organisations clinical governance and business risk management arrangements.
Tracking trends in risks, complaints, compliments to allow learning and appropriate organisational development.
Acting as the Conexus Freedom to Speak up Guardian and providing a high quality and accessible Freedom to Speak up Guardian Service to all Practices across the Wakefield District.
Person Specification
Experience
Essential
- Significant experience of delivering high quality clinical and/or non-clinical compliance activity within a highly regulated compliance environment.
- Experience of successfully developing and implementing processes for overseeing compliance.
- Able to write policies and procedures to meet high delivery standards and ensure ease of adoption and compliance across a range of staff groups.
- Experience of working across a range of clinical and non-clinical services with competing priorities and synthesising data from multiple sources to create a clear overarching picture of compliance performance.
- Significant success in developing and implementing systems for internal reporting including information trackers and performance reports,
- Significant success through collaboration with peers, colleagues, external agencies and third parties.
- Has been closely involved in CQC compliance activity in a multi-service healthcare environment.
Desirable
- Experience within a General Practice, GP Federation or Primary Care Network.
- Experience of working with electronic patient record systems.
- Successfully carrying out and supporting high quality clinical audits.
- Experience of leading CQC compliance activity in a multi-service healthcare environment.
- Experience of operating as a Freedom to Speak up Guardian.
Qualifications
Essential
- Post-graduate level qualification in health services relevant area or equivalent level of experience gained from significant period of on-the-job training.
- 5 GCSEs A*- C (9 4) including English, or equivalent training, or healthcare related qualification, or relevant experience.
- Trained Freedom to Speak up Guardian or capable of undertaking this training successfully.
Desirable
- Degree level qualification in health service governance or other area of direct relevance to the role.
Knowledge
Essential
- Knowledge of a range of clinical governance processes and compliance requirements.
- Knowledge of a range of organisational governance compliance requirements
- Understanding of the principles of risk management.
- Knowledge of the functions, role and responsibilities of a Freedom to Speak up Guardian.
- Knowledge of risk management principles and processes.
- High level of awareness of the requirements of CQC inspection processes and able to acquire expertise in this area.
Personal attributes
Essential
- Is a rule follower, has a strong sense of the right way to do things and is comfortable following guidance and processes to the letter.
- Pays close attention to the detail of issues, with a clear focus on accuracy.
- Is persistent and tenacious with an ability to keep going in difficult situations to achieve a positive outcome.
- Demonstrates self-awareness, an understanding of own impact on others and an ability to manage self, achieve results and maintain professional conduct in difficult and challenging situations.
- Personally and professionally committed to achieve against the highest standards.
- Able to negotiate with and influence staff, non-employed workers and partners irrespective of level of seniority and often without direct accountability or control.
- Proactively searches for better ways of delivering services and sees change as an opportunity for improvement.
- Embodies the values of the organisation and demonstrates these through words, actions and behaviours.
- Recognises the limits of own skills and abilities and looks to others for expertise and support as necessary.
- Recognises the importance of individual contribution towards effective team performance and is consistently able to get the best out of those they work with.
Skills
Essential
- Able to influence by communicating clearly and effectively to win the support of key stakeholders within and beyond the organisation.
- Ability to resolve conflict in an effective manner.
- Ability to set realistic and achievable objectives for self and others and tenacious in the pursuit of achievement.
- Ability to establish and maintain credibility with all levels of staff. Is honest, fair and supportive and able to establish effective rapport with staff, peers and wider networks.
- Ability to produce and present information to a high level and for a broad range of audiences.
- Ability to work under pressure and meet deadlines.
- Strong and effective influencing skills.
- Able to apply highly tuned analytical and problem-solving skills to resolve complex multi-faceted issues.
- Able to make considered decisions and implement them consistently.
- Good IT skills across a range of systems including the full range of Microsoft office packages.
Other
Essential
- Independently mobile across the Wakefield district
- Able to work flexibly to meet the needs of the business.
Person Specification
Experience
Essential
- Significant experience of delivering high quality clinical and/or non-clinical compliance activity within a highly regulated compliance environment.
- Experience of successfully developing and implementing processes for overseeing compliance.
- Able to write policies and procedures to meet high delivery standards and ensure ease of adoption and compliance across a range of staff groups.
- Experience of working across a range of clinical and non-clinical services with competing priorities and synthesising data from multiple sources to create a clear overarching picture of compliance performance.
- Significant success in developing and implementing systems for internal reporting including information trackers and performance reports,
- Significant success through collaboration with peers, colleagues, external agencies and third parties.
- Has been closely involved in CQC compliance activity in a multi-service healthcare environment.
Desirable
- Experience within a General Practice, GP Federation or Primary Care Network.
- Experience of working with electronic patient record systems.
- Successfully carrying out and supporting high quality clinical audits.
- Experience of leading CQC compliance activity in a multi-service healthcare environment.
- Experience of operating as a Freedom to Speak up Guardian.
Qualifications
Essential
- Post-graduate level qualification in health services relevant area or equivalent level of experience gained from significant period of on-the-job training.
- 5 GCSEs A*- C (9 4) including English, or equivalent training, or healthcare related qualification, or relevant experience.
- Trained Freedom to Speak up Guardian or capable of undertaking this training successfully.
Desirable
- Degree level qualification in health service governance or other area of direct relevance to the role.
Knowledge
Essential
- Knowledge of a range of clinical governance processes and compliance requirements.
- Knowledge of a range of organisational governance compliance requirements
- Understanding of the principles of risk management.
- Knowledge of the functions, role and responsibilities of a Freedom to Speak up Guardian.
- Knowledge of risk management principles and processes.
- High level of awareness of the requirements of CQC inspection processes and able to acquire expertise in this area.
Personal attributes
Essential
- Is a rule follower, has a strong sense of the right way to do things and is comfortable following guidance and processes to the letter.
- Pays close attention to the detail of issues, with a clear focus on accuracy.
- Is persistent and tenacious with an ability to keep going in difficult situations to achieve a positive outcome.
- Demonstrates self-awareness, an understanding of own impact on others and an ability to manage self, achieve results and maintain professional conduct in difficult and challenging situations.
- Personally and professionally committed to achieve against the highest standards.
- Able to negotiate with and influence staff, non-employed workers and partners irrespective of level of seniority and often without direct accountability or control.
- Proactively searches for better ways of delivering services and sees change as an opportunity for improvement.
- Embodies the values of the organisation and demonstrates these through words, actions and behaviours.
- Recognises the limits of own skills and abilities and looks to others for expertise and support as necessary.
- Recognises the importance of individual contribution towards effective team performance and is consistently able to get the best out of those they work with.
Skills
Essential
- Able to influence by communicating clearly and effectively to win the support of key stakeholders within and beyond the organisation.
- Ability to resolve conflict in an effective manner.
- Ability to set realistic and achievable objectives for self and others and tenacious in the pursuit of achievement.
- Ability to establish and maintain credibility with all levels of staff. Is honest, fair and supportive and able to establish effective rapport with staff, peers and wider networks.
- Ability to produce and present information to a high level and for a broad range of audiences.
- Ability to work under pressure and meet deadlines.
- Strong and effective influencing skills.
- Able to apply highly tuned analytical and problem-solving skills to resolve complex multi-faceted issues.
- Able to make considered decisions and implement them consistently.
- Good IT skills across a range of systems including the full range of Microsoft office packages.
Other
Essential
- Independently mobile across the Wakefield district
- Able to work flexibly to meet the needs of the business.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
