Performance & Improvement Administrator

Job description

Job responsibilities

Please download the attached Performance & Improvement Administrator Job Description & Person Specification for all information.

ROLE SPECIFIC RESPONSIBILITIES

General

To carry out the duties and responsibilities of the post to the best of your ability and in accordance with organisational policies.

To maintain personal professional competency including appropriate development.

Promote and develop the culture of a learning organisation committed to high quality of care and continuous improvement.

Make a positive contribution to excellent communications across Conexus Healthcare, ensuring effective communication with staff, member practices and stakeholders.

Maintain and develop an environment and culture that improves health, safety and security of its staff, and its partners and to comply with all relevant national and local statutory and mandatory requirements including Health & Safety and Information Governance.

Demonstrate commitment to developing a culture that promotes equality and values diversity. To maintain appropriate security and confidentiality of information and data, both within Conexus Healthcare and all of its partners.

To ensure compliance with Conexus Healthcare corporate messages and approach at all times, particularly when liaising with external stakeholders and customers.

To ensure that the security of IT systems and the confidentiality of personal data are maintained at all times in line with the relevant organisational policies.

Performance Administration

To act as a point of contact for Conexus Healthcare in relation to performance information analysis and reporting requirements.

Create monthly & quarterly reports for the organisations board, committees and teams, under the supervision and instruction of the management team and where necessary with the support of the General Manager.

Produce business performance reports in a consistent and professional format.

Create and present information reports in internal and external meetings.

Co-ordinate the process for updating, validating and monitoring a range of data sets derived from multiple sources and systems across the business.

Develop and implement systems for collecting data to measure performance and outcomes of services and relevant projects. Creating seamless and efficient reporting processes for the post-holder and administrators to easily follow.

Provide timely data and performance reports to the commissioners and stakeholders of the service.

Record and analyse data and feed insights to internal relationships within the Conexus Healthcare team for evaluation and improvement of services.

Providing routine information reports and analysis to all teams.

Whilst conducting reporting, identifying and investigating any anomalies in data to improve data quality.

Maintain complete confidentiality of sensitive information relating to patients, students and other members of staff in line with Caldicott and data protection principles.

Providing reporting services to external agencies to agreed quality and timescales.

Engagement and Practice Liaison

Develop positive and trusting relationships with system partners and member practices to maximise engagement of all Conexus Healthcares activities.

Facilitate communication between practices and Conexus to ensure the organisation maintains a good understanding of how to support general practice most effectively and provide a feedback route for the practices to influence future service development.

Working directly with system partners and practices to co-ordinate service delivery.

Produce high-quality documentation to support practices to utilise services.

Arrange visits to practices and provide informal training opportunities for practice teams and other stakeholders to increase awareness of Conexus services and projects.

Develop positive relationships and maintain relationships with other key stakeholders and partners across the wider system.

Project Administration

Lead on selected workstreams and implement agreed actions within selected projects.

Maintain and manage projects making sure that all tasks are being identified, managed and that actions are dealt with on time to meet project milestones and maintain smooth running of projects.

Create and maintain project plans for your allocated project(s) and workstreams.

Communicate with stakeholders and team members to update on progression of projects.

Ensure that where applicable appropriate project documentation including, highlight reports, risks & issues log, project plan etc. are maintained to enable end of Project reviews can take place.

Ensure that the delivery of accurate reports as required.

Other duties

Other duties may be required to meet the responsibilities of the post and the requirements of the organisation.

You will work as part of the Corporate team to support other business areas during absence or annual leave of other colleagues.

The organisation also supports multiple events throughout the year, you may be required to attend these should they need on the day support.

Person Specification

Qualifications

Essential

• 5 GCSEs, or equivalent at grade C or above including Maths & English.
• Evidence of continuous development and of acquiring new skills/knowledge.

Desirable

• Degree level qualification
• Project Management qualification

Experience

Essential

• Experience of creating high quality documentation for information and meetings.
• Experience of working with and improving systems and functions to support the delivery of high-quality services.
• Experience of turning data into information through the efficient use of excel data analysis tools.
• Experience of using a range of Microsoft packages including Word and Excel to produce high quality documents and reports.
• Experience of working positively and productively with colleagues and external stakeholders.
• Experience of working with data hosted in Clinical Systems.

Desirable

• Experience of project administration.
• Experience of working with data in multiple formats and of successfully using that data to present information and analyses of complex issues.
• Experience using reporting functions within SystmOne / EMIS Systems.

Disposition

Essential

• Able to prioritise own work, schedule and organise own time, sometimes managing conflicting priorities with limited supervision.
• Able to coordinate and schedule competing priorities for a range of staff and external partners.
• Has a strong commitment to team working and demonstrate excellent interpersonal team working skills.
• Pragmatic and intuitive approach to problem solving.

Knowledge & Abilities

Essential

• Knowledge of the application of information governance standards around data security and confidentiality.

Circumstances

Essential

• Able to meet Conexus Healthcare Ltd standards of attendance.
• Independently mobile with a flexible approach to travel across the locality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Conexus Healthcare Ltd

Address

Sandal Castle Medical Centre

Asdale Rd

Wakefield

West Yorkshire

WF2 7PJ

Employer's website

https://conexus-healthcare.org/ (Opens in a new tab)