Job summary
Upton Surgery is a friendly, forward thinking General
Practice with on site NHS Community staff and Social Care staff. We have a
holistic, integrated care approach for our 12,200 patients. We are a training
practice with 6 GP partners. Located just 10 minutes from junction 1 of the
M50, 15 minutes from Worcester and Malvern. 10 minutes from Tewkesbury and 30
minutes from Cheltenham.
We are seeking to employ two experienced Part time motivated
Receptionist / Care Navigator with exceptional customer focus to support our
developing triage and care navigation roles as part of our busy Reception Team.
Main duties of the job
As a receptionist you will be expected to provide a
consistent point of contact for both patients and staff, with the aim of
enabling patients to get the right co-ordinated support, at the right time to
help manage a wide range of needs. This will include working alongside our GPs
assisting them in triaging patients, providing active signposting to a range of
statutory and voluntary sector services which are often complex and difficult
to navigate.
This job description is not intended to be an exhaustive
list of duties but to give a guide to the objectives and responsibilities of
the post. It will be reviewed in line with any organisational change and
annually as part of the appraisal process.
About us
Upton Surgery is a friendly,
forward thinking General Practice with on site NHS Community staff and Social
Care staff. We have a holistic, integrated care approach for our 12,200
patients. We are a training practice with 6 GP partners. Located just 10 minutes
from junction 1 of the M50, 15 minutes from Worcester and Malvern. 10 minutes
from Tewkesbury and 30 minutes from Cheltenham.
Job description
Job responsibilities
1.
To
provide an efficient and effective reception, clerical and administrative
support service to the surgery team in accordance with relevant policies and
procedures.
2.
To
use skills, knowledge, and experience to support the administration systems in
the practice.
3.
As
a Care Navigator you will be expected to provide a consistent point of contact
for both patients and staff, with the aim of enabling patients to get the right
co-ordinated support, at the right time to help manage a wide range of needs.
This will include active signposting to a range of statutory and voluntary
sector services which are often complex and difficult to navigate.
4.
This
job description is not intended to be an exhaustive list of duties but to give
a guide to the objectives and responsibilities of the post. It will be reviewed
in line with any organisational change and annually as part of the appraisal
process.
Job description
Job responsibilities
1.
To
provide an efficient and effective reception, clerical and administrative
support service to the surgery team in accordance with relevant policies and
procedures.
2.
To
use skills, knowledge, and experience to support the administration systems in
the practice.
3.
As
a Care Navigator you will be expected to provide a consistent point of contact
for both patients and staff, with the aim of enabling patients to get the right
co-ordinated support, at the right time to help manage a wide range of needs.
This will include active signposting to a range of statutory and voluntary
sector services which are often complex and difficult to navigate.
4.
This
job description is not intended to be an exhaustive list of duties but to give
a guide to the objectives and responsibilities of the post. It will be reviewed
in line with any organisational change and annually as part of the appraisal
process.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- EMIS WEB
- DOCMAN
- NHS Primary Care experience
- Reception Experience
Experience
Essential
Desirable
- Experience of working in primary care.
- Experience of working in a GP practice.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- EMIS WEB
- DOCMAN
- NHS Primary Care experience
- Reception Experience
Experience
Essential
Desirable
- Experience of working in primary care.
- Experience of working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
