Medical Receptionist

Rothschild House Group

Information:

This job is now closed

Job summary

To provide a friendly, courteous and efficient service to patients of the Group and representatives of all other relevant bodies. To perform all duties in this manner as a member of the practice support team.

Main duties of the job

The main focus of this role is customer service; making appointments for patients by telephone or in person. Administrative and premises duties are also a requirement; including the efficient opening and closing of Practice premises.

This is a shift-based role; with morning shifts from 07:45am until 13:15pm; and afternoon shifts starting at 13:00pm until 19:00pm or 20:00pm.

About us

We are a 12 Partner practice located across 5 sites in Tring, Berkhamsted, Pitstone and Markyate.

Our mission statement is for the whole team to be committed to providing high quality care to our patients; we will always put our patients first, respecting individuality and dignity.

Our vision is to provide a safe and enjoyable working environment where every team member feels valued and part of a happy work place. We strive for excellent care of our patients but also our staff.

Date posted

27 July 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0413-21-6606

Job locations

Chapel Street

Tring

Hertfordshire

HP23 6PU


1 Hicks Road

Markyate

St. Albans

Hertfordshire

AL3 8LJ


Chapel Street

Tring

Hertfordshire

HP23 6PU


Church Yard

Tring

Hertfordshire

HP23 5AE


71 Marsworth Road

Pitstone

Leighton Buzzard

Bedfordshire

LU7 9AX


Rothschild House Surgery

Victory Road

Berkhamsted

Herts

HP1 1DL


Job description

Job responsibilities

Specific duties and responsibilities

1) Customer service

  • Receive, welcome and direct patients and visitors on arrival. Ensure visitors sign in if they are staying in the building.
  • Make appointments for patients by telephone or personal callers to the surgery.
  • Receive and record patient requests for emergency and home visits.
  • Explain practice procedures and requirements to current, new and temporary patients.
  • Ensure sufficient information is available when booking appointments to enable patient records to be retrieved easily and contact made.
  • Refer patient complaints to the Assistant Practice Manager.
  • Action requests for ambulance and other patient transport, and record details in the transport book.
  • Receive, process and distribute patient prescriptions as appropriate.
  • Arrange for specimens and mail to be couriered to the hospital.
  • Advise patients of relevant charges for non-NHS work and issue receipts for cash payments.
  • Ensure the telephone answering service is operational at the beginning of each working day, and is switched over to night service at the end of each working day.

2)Administration

  • Ensure all forms and documentation are completed correctly as required for practice and patient purposes.
  • Responsibility for Petty Cash including reconciliation.
  • Provide administrative support for practice and associated service providers as appropriate.
  • Use the practice computer systems to retrieve and update information to ensure the efficient running of the practice. Make new and follow up appointments, including the cancellation and rescheduling of appointments as necessary.
  • Retrieve and distribute patient medical records to doctors and nurses as requested.
  • File patient records efficiently and accurately.

3) Premises duties

  • Check facilities are ready for use and stocked.
  • Liaise with Practice Manager regarding maintenance of premises and equipment.
  • Liaise with Reception Manager or Assistant Practice Manager regarding maintenance of the IT system.
  • Ensure security is maintained at all times, including the efficient opening and closing of practice premises.
  • Ensuring the reception and waiting areas are tidy and ready for use at all times.

Job description

Job responsibilities

Specific duties and responsibilities

1) Customer service

  • Receive, welcome and direct patients and visitors on arrival. Ensure visitors sign in if they are staying in the building.
  • Make appointments for patients by telephone or personal callers to the surgery.
  • Receive and record patient requests for emergency and home visits.
  • Explain practice procedures and requirements to current, new and temporary patients.
  • Ensure sufficient information is available when booking appointments to enable patient records to be retrieved easily and contact made.
  • Refer patient complaints to the Assistant Practice Manager.
  • Action requests for ambulance and other patient transport, and record details in the transport book.
  • Receive, process and distribute patient prescriptions as appropriate.
  • Arrange for specimens and mail to be couriered to the hospital.
  • Advise patients of relevant charges for non-NHS work and issue receipts for cash payments.
  • Ensure the telephone answering service is operational at the beginning of each working day, and is switched over to night service at the end of each working day.

2)Administration

  • Ensure all forms and documentation are completed correctly as required for practice and patient purposes.
  • Responsibility for Petty Cash including reconciliation.
  • Provide administrative support for practice and associated service providers as appropriate.
  • Use the practice computer systems to retrieve and update information to ensure the efficient running of the practice. Make new and follow up appointments, including the cancellation and rescheduling of appointments as necessary.
  • Retrieve and distribute patient medical records to doctors and nurses as requested.
  • File patient records efficiently and accurately.

3) Premises duties

  • Check facilities are ready for use and stocked.
  • Liaise with Practice Manager regarding maintenance of premises and equipment.
  • Liaise with Reception Manager or Assistant Practice Manager regarding maintenance of the IT system.
  • Ensure security is maintained at all times, including the efficient opening and closing of practice premises.
  • Ensuring the reception and waiting areas are tidy and ready for use at all times.

Person Specification

Qualifications

Essential

  • Good standard of general education
  • Car driver with vehicle access

Desirable

  • Relevant administrative qualification

Experience

Essential

  • Undertaking administrative work
  • Working directly with members of the public in a busy customer care role
  • Working as part of a team

Desirable

  • Working within the health care service

Sills, knowledge and abilities

Essential

  • Customer service
  • Communication
  • Problem solving
  • Flexibility
  • Work well under pressure
  • Confidentiality
  • IT skills
  • Adaptability - willingness to attend relevant training courses of benefit to the individual and the practice
Person Specification

Qualifications

Essential

  • Good standard of general education
  • Car driver with vehicle access

Desirable

  • Relevant administrative qualification

Experience

Essential

  • Undertaking administrative work
  • Working directly with members of the public in a busy customer care role
  • Working as part of a team

Desirable

  • Working within the health care service

Sills, knowledge and abilities

Essential

  • Customer service
  • Communication
  • Problem solving
  • Flexibility
  • Work well under pressure
  • Confidentiality
  • IT skills
  • Adaptability - willingness to attend relevant training courses of benefit to the individual and the practice

Employer details

Employer name

Rothschild House Group

Address

Chapel Street

Tring

Hertfordshire

HP23 6PU


Employer's website

https://www.rothschildhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Rothschild House Group

Address

Chapel Street

Tring

Hertfordshire

HP23 6PU


Employer's website

https://www.rothschildhousesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

HR Assistant

Kim Reed

kim.reed6@nhs.net

07518418105

Date posted

27 July 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0413-21-6606

Job locations

Chapel Street

Tring

Hertfordshire

HP23 6PU


1 Hicks Road

Markyate

St. Albans

Hertfordshire

AL3 8LJ


Chapel Street

Tring

Hertfordshire

HP23 6PU


Church Yard

Tring

Hertfordshire

HP23 5AE


71 Marsworth Road

Pitstone

Leighton Buzzard

Bedfordshire

LU7 9AX


Rothschild House Surgery

Victory Road

Berkhamsted

Herts

HP1 1DL


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