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Hazeldene Medical Centre

GP Receptionist Part-Time (Afternoons)

The closing date is 05 December 2025

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Job summary

We are seeking a welcoming, reliable, and patient-focused Receptionist to join our front-of-house team for three afternoon shifts per week:

Working Hours:

  • Wednesday PM 1.30pm -6.30pm

  • Thursday PM1.30pm -6.30pm

  • Friday PM1.30pm -6.30pm

You will be the first point of contact for patients and visitors supporting face-to-face, telephone and online enquiries, and working collaboratively with our administrative and clinical teams.

Main duties of the job

  • Acting as the first point of contact for patient enquiries

  • Managing telephone calls and booking appointments

  • Supporting online consultations and care navigation pathways

  • Processing registrations, prescriptions and incoming documentation

  • Providing compassionate, professional support to patients and carers

  • Completing administrative tasks to ensure the smooth running of the practice

    • About us

    Hazeldene Medical Practice is a friendly, highly supportive GP surgery caring for around 9,000 patients, including residents across 8 local care homes.

    We are a close-knit, forward-thinking team that works like a family, supporting each other to deliver high-quality, compassionate patient care.

    The practice uses modern digital systems, including:

    • EMIS Web

    • AccuRx

    • Docman We have successfully embedded online consultations and care navigation to enhance patient access and experience.

    Details

    Date posted

    17 November 2025

    Pay scheme

    Other

    Salary

    Depending on experience Meeting National Living Wge

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    A0409-25-0001

    Job locations

    97 Moston Lane East

    Manchester

    M40 3HD


    Job description

    Job responsibilities

    • Acting as the first point of contact for patient enquiries

    • Managing telephone calls and booking appointments

    • Supporting online consultations and care navigation pathways

    • Processing registrations, prescriptions and incoming documentation

    • Providing compassionate, professional support to patients and carers

    • Completing administrative tasks to ensure the smooth running of the practice

    Job description

    Job responsibilities

    • Acting as the first point of contact for patient enquiries

    • Managing telephone calls and booking appointments

    • Supporting online consultations and care navigation pathways

    • Processing registrations, prescriptions and incoming documentation

    • Providing compassionate, professional support to patients and carers

    • Completing administrative tasks to ensure the smooth running of the practice

    Person Specification

    Experience

    Essential

    • Minimum 1 year customer service experience (any sector)
    • Friendly, approachable manner with excellent communication skills
    • Ability to remain calm and professional under pressure
    • Strong organisational skills and ability to multitask
    • Confidence using IT systems and learning new software
    • Team player with a positive, supportive attitude

    Desirable

    • Experience using EMIS Web
    • Experience using Docman
    • Experience using MS Office applications, particularly Outlook
    • Previous experience in a GP practice or healthcare admin environment
    Person Specification

    Experience

    Essential

    • Minimum 1 year customer service experience (any sector)
    • Friendly, approachable manner with excellent communication skills
    • Ability to remain calm and professional under pressure
    • Strong organisational skills and ability to multitask
    • Confidence using IT systems and learning new software
    • Team player with a positive, supportive attitude

    Desirable

    • Experience using EMIS Web
    • Experience using Docman
    • Experience using MS Office applications, particularly Outlook
    • Previous experience in a GP practice or healthcare admin environment

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Hazeldene Medical Centre

    Address

    97 Moston Lane East

    Manchester

    M40 3HD


    Employer's website

    https://hazeldenemanchester.nhs.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Hazeldene Medical Centre

    Address

    97 Moston Lane East

    Manchester

    M40 3HD


    Employer's website

    https://hazeldenemanchester.nhs.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Practice Manager

    Kim McDermott

    kim.mcdermott@nhs.net

    Details

    Date posted

    17 November 2025

    Pay scheme

    Other

    Salary

    Depending on experience Meeting National Living Wge

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    A0409-25-0001

    Job locations

    97 Moston Lane East

    Manchester

    M40 3HD


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