Care Coordinator

Job description

Job responsibilities

This role involves supporting patients through various stages of treatment pathways. The Care Coordinator will work closely with GPs and other Primary Care professionals within the Practice to identify a caseload of identified patients, ensuring that the appropriate support is made available to them and their families.

Tackling health inequalities with a focus on local priorities is pivotal as well as providing much needed advice and guidance to a diverse population of patients. Working within an MDT model of support, the Care Coordinator will develop in line with best practice to offer an excellent service for vulnerable patients. An ethos of promotion of independence and partnership-working is integral to this post.

Main Responsibilities

The postholder will be expected to:

With the use of Clinical Systems and engagement with Practice the care coordinator will actively identify and manage a caseload of patients who are in need of a care package.

Work with a cohort of identified patients to coordinate and navigate necessary personalised care requirements in line with PCSP best practice.

Process relevant requests from hospital discharge letters, i.e. support with palliative care, safeguarding and relevant referrals.

Help patients to manage needs, answering questions, supporting to make appointments, signposting to supporting agencies, i.e. training, employment and benefits.

Ensure that patients have good quality information to help them make informed choices about their care.

Ensure excellent communication channels with the patient and wider care system regarding patient progress.

Liaise with multi agencies to coordinate pathways of patient care.

Ensure close working relationships with other PCN roles such as Social Prescribers, Health Coaches and Dieticians.

Support Quality and Outcome Frameworks and Local and National Targets. To include a focus on DES Specifications, in particular supporting cancer and care home initiatives.

Provide all round support to the rest of the administrative team (including Reception and Secretarial duties)

Key Working Relationships

The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders.

Participate in relevant internal and external training which will be set out by the Personalised Care Institute.

Work closely with the Operations Manager; ensuring the appropriate level of priority is assigned to each task.

Functional Responsibilities

Identify and manage a caseload of care packages to support our most vulnerable patients.

Process all requests received from relevant primary and secondary care professionals.

Co-ordinate the MDT to provide the best access and service for the patient.

Provide timely reports on patient progress and maintain excellent communication with all relevant stakeholders.

Attend all necessary meetings to support patient care requirements.

Information Management

Contribute to effective information management within the team including collation, analysis and reporting of data to support DES targets in a timely fashion.

Participate in relevant internal and external groups to provide relevant information analysis and support.

Planning and Organisation

Produce and review care plans for identified patients.

Capture detailed information from all involved in the patients care to ensure informed decision making is possible.

Develop and maintain tracking tools to ensure care plans are kept on track.

Communication

Establish communication with the Operations Manager, Practice Manager and other managers within the organisation and the wider Healthcare community to ensure that services are integrated.

Ensure that good practice is shared within the organisation as appropriate.

Review - This job description will be subject to periodic review and amendment in consultation with the post holder

Person Specification

Communication, Analytical, Planning, Autonomy & other Skills:

Essential

• Excellent written and verbal communication skills
• Excellent organisation and time management skills with the ability to manage multiple tasks effectively and to changing deadlines.
• Ability to communicate effectively at a range of levels including MDT meetings and
• Practice meetings.
• Ability to analyse and interpret patient data
• Advanced keyboard skills using a range of software
• Ability to work on own initiative and organise own workload with minimal supervision
• Ability to multi-task
• Self-directed professional with the ability to cope under pressure working to multiple deadlines
• Highly motivated
• Enthusiastic and friendly approach
• Team player
• Willingness to undertake a DBS (previously CRB) check
• Willingness to undertake CPD

Experience

Essential

• Experience of processing patient care letters within a Health Care environment
• Experience of effective working within an MDT with the purpose of achieving a positive outcome for the patient
• Previous experience of working in a busy confidential office environment
• Experience of supporting people, families and carers in a related role
• Experience of working within General Practice
• Experience working in a General Practice as a Medical Secretary
• Experience working in a General Practice within the Reception Team

Desirable

• Experience of using Clinical Systems

Qualifications

Essential

• GCSE Mathematics and English Grade C or equivalent
• Business administration Level 2 or equivalent experience

Desirable

• Evidence of continual professional development
• Training in Motivational Coaching, Interviewing or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bournbrook Varsity Medical Centre

Address

Alton Road

Birmingham

B29 7DU

Employer's website

http://bournbrookvarsitymedical.co.uk/ (Opens in a new tab)