Kingsfold Medical Centre

Care Co-ordinator

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for the role of a highly motivated Care Navigator to join and lead our long established family practice in Penwortham, Preston for 16hrs a week.

We are in purpose built premises catering to a population of 5200 patients. We are part of Greater Preston Network Group PCN.

We are a progressive thinking practice and offer a supportive and friendly work atmosphere.

We are a high performing practice with consistently high patient satisfaction rates and QOF achievements . We use EMIS web and use Ardens templates following a successful trial

Previous experience working in General Practice is essential or have the experience and skills to step up to the challenge.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits into the computer, ensuring careful recording of all relevant details and where necessary refer to duty doctor/ANP.

Action, repeat and acute prescription requests and ensure that they are ready for collection by the patient within 48 hours,through the computer system

Advice patients of relevant charges for private services, accept payment and issue receipts.

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated

About us

You will work with our team which comprises of 5 receptionists, data clerk, secretary, two practice nurse, GP Assistant, medicines co-ordinator, clinical pharmacist, ACP, two sessional GP's along with our Practice manager, deputy Practice manager and a full time GP partner.

The Practice strives to make full use of the latest technology and the constant organisational changes that have characterised the NHS over the last few years. It has also tried to keep, as much as possible, its traditional approach to general practice. We seek to maintain continuity of care, with on-going relationships and, as far as possible, easy accessibility between patients and clinical staff.

Details

Date posted

22 August 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0392-24-0003

Job locations

Woodcroft Close

Penwortham

Preston

PR1 9BX


Job description

Job responsibilities

KINGSFOLD MEDICAL CENTRE

Job Specification

Job Title: Care Co-ordinator / Operations Manager

Hours of Work: 30

Responsible to: Practice manager

Job Summary: Supporting the Practice Manager in the day to day operations of the Practice, ensuring staff achieve their primary responsibilities and the Practice delivers consistently high standard of care in a safe and effective manner. Providing leadership and guidance to all Practice staff.

Job responsibilities:-

Strategic management & planning

The post holder will:-

  • To be aware of national, local and practice quality standards for chronic disease management

  • To provide support to clinicians in correctly identifying and targeting patients for assessment
  • To assist the Practice Manager in producing and analysing reports
  • To assist the Practice Manager in ensuring that the Practice is fully compliant in its outcomes, for example, Care Quality Commission, Infection Control, Premises inspections.
  • Quality and outcomes framework to ensure that all clinical domains have maximum achievement, run reports, send invitation texts and letters, validate registers
  • Work with Reception to ensure that effective workflow management of systems and oversee tasks to ensure an effective service is provided
  • Review internal policies and protocols to ensure they remain appropriate to deliver a quality service
  • Rota/appointment system
  • To ensure the clinical rota meets the requirements of the patients and contractual obligations
  • Identify gaps in the rota and work with the relevant individuals to address with the authorisation from their line manager
  • Approve Administrative Staff annual leave to ensure adequate staffing levels and compliance with practice policy
  • Evaluating, organising and overseeing recruitment, staff inductions programme.
  • Support Practice manager with organising medical students rota

External Representation

  • When required, attend, support and represent the practice view at meetings, contract negotiations or meetings ensuring key decisions are communicated to the Partners at Team meetings.

Please note this list is not exhaustive and you may be required to undertake other duties relevant to the post.

Job description

Job responsibilities

KINGSFOLD MEDICAL CENTRE

Job Specification

Job Title: Care Co-ordinator / Operations Manager

Hours of Work: 30

Responsible to: Practice manager

Job Summary: Supporting the Practice Manager in the day to day operations of the Practice, ensuring staff achieve their primary responsibilities and the Practice delivers consistently high standard of care in a safe and effective manner. Providing leadership and guidance to all Practice staff.

Job responsibilities:-

Strategic management & planning

The post holder will:-

  • To be aware of national, local and practice quality standards for chronic disease management

  • To provide support to clinicians in correctly identifying and targeting patients for assessment
  • To assist the Practice Manager in producing and analysing reports
  • To assist the Practice Manager in ensuring that the Practice is fully compliant in its outcomes, for example, Care Quality Commission, Infection Control, Premises inspections.
  • Quality and outcomes framework to ensure that all clinical domains have maximum achievement, run reports, send invitation texts and letters, validate registers
  • Work with Reception to ensure that effective workflow management of systems and oversee tasks to ensure an effective service is provided
  • Review internal policies and protocols to ensure they remain appropriate to deliver a quality service
  • Rota/appointment system
  • To ensure the clinical rota meets the requirements of the patients and contractual obligations
  • Identify gaps in the rota and work with the relevant individuals to address with the authorisation from their line manager
  • Approve Administrative Staff annual leave to ensure adequate staffing levels and compliance with practice policy
  • Evaluating, organising and overseeing recruitment, staff inductions programme.
  • Support Practice manager with organising medical students rota

External Representation

  • When required, attend, support and represent the practice view at meetings, contract negotiations or meetings ensuring key decisions are communicated to the Partners at Team meetings.

Please note this list is not exhaustive and you may be required to undertake other duties relevant to the post.

Person Specification

Experience

Essential

  • Experience of working in primary care

Desirable

  • Experience in management and dealing with external organisations

Qualifications

Essential

  • GCSE grade A to C in English and Maths or equivalent Primary Care experience at Supervisory Level
Person Specification

Experience

Essential

  • Experience of working in primary care

Desirable

  • Experience in management and dealing with external organisations

Qualifications

Essential

  • GCSE grade A to C in English and Maths or equivalent Primary Care experience at Supervisory Level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingsfold Medical Centre

Address

Woodcroft Close

Penwortham

Preston

PR1 9BX


Employer's website

https://www.kingsfoldmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Kingsfold Medical Centre

Address

Woodcroft Close

Penwortham

Preston

PR1 9BX


Employer's website

https://www.kingsfoldmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Varunika Gokul

Varunika.gokul@nhs.net

01772503200

Details

Date posted

22 August 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0392-24-0003

Job locations

Woodcroft Close

Penwortham

Preston

PR1 9BX


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