Job summary
An exciting opportunity has arisen for the role of a highly motivated Practice Manager to join and lead our long established family practice in Penwortham, Preston for 35hrs per week.
We are in purpose built premises catering to a population of 4600 patients. We are part of our local network Ribble Medical Group Ltd.
We are a progressive thinking practice and offer a supportive and friendly work atmosphere.
We are a high performing practice with consistently high patient satisfaction rates and QOF achievements . We use EMIS web and use Ardens templates following a successful trial
You will ideally have practice manager experience but we are also happy to consider candidates who have held assistant /deputy managerial positions , if you have the experience and skills to step up to the challenge.
Main duties of the job
You will ideally have strong interpersonal skills with good leadership skills to help the practice adapt to all the latest innovations primary care is currently going through.
Your responsibilities will cover all aspects of practice management including:
Strategic Management and planning
Financial Management
Human Resources
Health and Safety
Information management and technology
Please see job description for full details.
About us
You will work with our team which comprises of 5 receptionists, data clerk, secretary, two practice nurse, healthcare assistant, medicines co-ordinator, clinical pharmacist, first contact physio, TAPP, mental health practitioner, two sessional GP's along with our part time business partner and a full time GP partner.
The Practice strives to make full use of the latest technology and the constant organisational changes that have characterised the NHS over the last few years. It has also tried to keep, as much as possible, its traditional approach to general practice. We seek to maintain continuity of care, with on-going relationships and, as far as possible, easy accessibility between patients and clinical staff.
Job description
Job responsibilities
KINGSFOLD MEDICAL CENTRE
Job Specification
Job Title: Practice Manager
Hours of Work: 35
Responsible to: The Partners
Job Summary: To provide leadership and management to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. Lead sustainable change programmes and quality improvement. Represent the practice externally within the local health economy
Job responsibilities:-
Strategic management & planning
The post holder will:-
- Keep abreast of current affairs and identify potential threats and opportunities
- Work with the Partners to agree the practice strategy, formulate objectives, and research and develop ideas for future practice development
- In conjunction with the Business Manager, monitor and evaluate performance of the practice team against objectives, identify and manage change
- Ensure the practice meets the terms of all commissioned NHS and other contracts including completing contract and quality returns
- Prepare and annually update the practice development plan and Business Continuity plan and oversee the implementation of the aims and objectives
Financial management
- In conjunction with the Business Manager, co-ordinate and maintain the financial viability of the Practice, ensuring appropriate record keeping is maintained and reporting systems are in place.
- Ensure all expenditure is cost effective and relevant to the running of the business.
- Understand and report on the financial implications of contract legislation changes.
Communications
- Responsible for internal and external communication strategies including communications with patients to ensure the practice service meets their needs.
- Chair effective practice meetings and ensure all staff understand and engage positively with practice developments.
- Attend regular meeting with practice team and weekly meetings with partners.
- Ensure that effective mechanisms are in place for reporting relevant mandatory data reporting that is required.
Human Resources
- Responsibility for the recruitment, retention and management of all staff
- Ensure appraisals, training needs assessments, mentoring and HR systems are up to date
- Implement effective systems for the resolution of disputes and grievances.
Operational Management
- Ensure development and maintenance of practice protocols and procedures is carried out. Ensure reviews and updates in line with current and future legislative requirements are carried out and ensure practice meets core NHS and Care Quality Commission clinical and non-clinical standards.
Health and safety
- Responsibility for ensuring annual health and safety reviews of practice and staff risk assessments where necessary and ensuring safety of both staff and patients at all times.
Patients Services
- Have an overview of all aspects of patient care and delivery of services, management of patient complaints, patient involvement, and patient participation group.
Information Management and Technology
- Manage the development and integration of practice IT and telephone systems including electronic patient medical records and links with external organisations
- Have an overview of GDPR and an understanding of where to seek advice and clarification on data protection matters
Personal/Professional Development
- Responsible for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Participate in an annual individual appraisal including taking responsibility for maintaining a record of own personal and/or professional development.
External Representation
- When required, attend, support and represent the practice view at meetings, contract negotiations or meetings ensuring key decisions are communicated to the Partners at Team meetings.
Please note this list is not exhaustive and you may be required to undertake other duties relevant to the post.
Job description
Job responsibilities
KINGSFOLD MEDICAL CENTRE
Job Specification
Job Title: Practice Manager
Hours of Work: 35
Responsible to: The Partners
Job Summary: To provide leadership and management to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. Lead sustainable change programmes and quality improvement. Represent the practice externally within the local health economy
Job responsibilities:-
Strategic management & planning
The post holder will:-
- Keep abreast of current affairs and identify potential threats and opportunities
- Work with the Partners to agree the practice strategy, formulate objectives, and research and develop ideas for future practice development
- In conjunction with the Business Manager, monitor and evaluate performance of the practice team against objectives, identify and manage change
- Ensure the practice meets the terms of all commissioned NHS and other contracts including completing contract and quality returns
- Prepare and annually update the practice development plan and Business Continuity plan and oversee the implementation of the aims and objectives
Financial management
- In conjunction with the Business Manager, co-ordinate and maintain the financial viability of the Practice, ensuring appropriate record keeping is maintained and reporting systems are in place.
- Ensure all expenditure is cost effective and relevant to the running of the business.
- Understand and report on the financial implications of contract legislation changes.
Communications
- Responsible for internal and external communication strategies including communications with patients to ensure the practice service meets their needs.
- Chair effective practice meetings and ensure all staff understand and engage positively with practice developments.
- Attend regular meeting with practice team and weekly meetings with partners.
- Ensure that effective mechanisms are in place for reporting relevant mandatory data reporting that is required.
Human Resources
- Responsibility for the recruitment, retention and management of all staff
- Ensure appraisals, training needs assessments, mentoring and HR systems are up to date
- Implement effective systems for the resolution of disputes and grievances.
Operational Management
- Ensure development and maintenance of practice protocols and procedures is carried out. Ensure reviews and updates in line with current and future legislative requirements are carried out and ensure practice meets core NHS and Care Quality Commission clinical and non-clinical standards.
Health and safety
- Responsibility for ensuring annual health and safety reviews of practice and staff risk assessments where necessary and ensuring safety of both staff and patients at all times.
Patients Services
- Have an overview of all aspects of patient care and delivery of services, management of patient complaints, patient involvement, and patient participation group.
Information Management and Technology
- Manage the development and integration of practice IT and telephone systems including electronic patient medical records and links with external organisations
- Have an overview of GDPR and an understanding of where to seek advice and clarification on data protection matters
Personal/Professional Development
- Responsible for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Participate in an annual individual appraisal including taking responsibility for maintaining a record of own personal and/or professional development.
External Representation
- When required, attend, support and represent the practice view at meetings, contract negotiations or meetings ensuring key decisions are communicated to the Partners at Team meetings.
Please note this list is not exhaustive and you may be required to undertake other duties relevant to the post.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent Primary Care experience at management level
Desirable
- AMSPAR Diploma or equivalent in Practice Management
Experience
Essential
- Experience of working in primary care
Desirable
- Experience in management and dealing with external organisations
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent Primary Care experience at management level
Desirable
- AMSPAR Diploma or equivalent in Practice Management
Experience
Essential
- Experience of working in primary care
Desirable
- Experience in management and dealing with external organisations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
