Patient Co-Ordinator

Job description

Job responsibilities

OUTLINE OF ROLE RESPONSIBILITIES

Fulfilling all general clerical and office procedures with particular reference to reception work and computer duties as well as a variety of allocated administration tasks paying attention to detail for accuracy of documentation

Providing a high standard of customer service including a warm welcome to all visitors to the practice reception desk

Maintaining strict confidentiality of patients records and clinically related matters at all times

You will be expected to help patients get the right care at the right time by routing them to the most appropriate clinician confidently and competently

Receiving and make telephone calls, making appointments, taking information requests from other professionals, Provide test results (where indicated by the GP) taking messages as appropriate i.e. requests for home visits.

Registering new patients, updating computer details as and when necessary, printing patient summaries

Processing the repeat prescription system using email where required

Dealing with incoming post and collecting appropriate monies on behalf of the doctors

Providing clerical support to other areas of the practice as and when required.

Opening and closing the health centre as required

Attending training and staff meetings as required

Main Duties and Responsibilities:

Reception:

To offer general assistance and carry out roles within reception

To be welcoming, calm and create a friendly environment when greeting and handling patient.

To offer general IT skills, guidance, report and record faults with IT systems.

To issue, match and sort prescription for the patients collection.

To open, sort and date stamp the post.

To scan documents onto the system.

To workflow and organise documents on Docman/Emis

To file, photocopy, laminate and email documents using the correct systems.

To organise, edit, discard and update any relevant documents.

To register patients and then process their files.

Admin:

To carry out general admin roles within the practice.

To produce and organise protocols and procedures for each practice department collectively where necessary

To understand and utilise the Practice computer system (Emis).

To have an understanding of IT

To monitor tasks on Emis and emails on the nhs.net practice account(s)

To carry out general photocopying.

To assist with the upkeep of documents throughout the practice and update if need be.

To perform any tasks that may be required at that time e.g. coding, creating letters etc.

To check the NHS Mail and organise any documents needed.

Arrange urgent outpatient appointments in liaison with hospital appointments.

Provide support to the medical secretaries as necessary

Job Description Review:

The job role may change and progress as business needs change. The Job Description provided is a general indication of the job role that will be undertaken; this will vary over time depending on the demands and priorities within the Practice.

Person Specification

Experience

Essential

• Experience of customer service is essential - not necessarily in the NHS, though
• Excellent computer skills are required

Desirable

• Experience of working in a GP Practice or other care environment

Skills

Essential

• Ability to work under pressure in challenging situations - please give example(s) in your application to be considered for shortlisting
• Good interpersonal and communication skills - please give example(s) in your application to be considered for shortlisting

Attributes

Essential

• You must be a team worker committed to delivering a kind and caring service to our patients - please give example(s) in your application to be considered for shortlisting
• You must be professional in your conduct in the team and able to understand your limitations and know when to ask your team leader for support

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birchwood Medical Practice

Address

Wick Road

Bristol

BS4 4HU

Employer's website

http://www.birchwoodbristol.nhs.uk (Opens in a new tab)