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The Grove Medical Group

Patient Care Navigator

The closing date is 30 June 2025

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Job summary

We are looking to recruit an enthusiastic individual to join our established Reception team in the role of a Patient Care Navigator. This role will assist our patients by facilitating their journey, helping direct them to the best route of care and considering more appropriate services. You will be based at our GP surgery and will be the first point of contact for our patients, always providing a friendly and supportive environment for patients and visitors.

Main duties of the job

You will be working as part of our busy reception team ensuring our patients recieve the best possible care.

About us

  • The Grove Medical Group is a large GP practice in Gosforth with approximately 13000 patients . We are looking to employ a Patient Care Navigator, working 30 hours over 4 days to help provide support to our patients and clinicians. Working Days will be Monday to Thursday and hours will be between our opening times of 8am to 6.30pm.

Details

Date posted

17 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0383-25-0031

Job locations

1 The Grove

Gosforth

Newcastle Upon Tyne

NE3 1NU


Job description

Job responsibilities

This role will include (but not be limited to) :

Liaising with patients on the telephone and the front reception desk

Actioning clinical tasks

Workflow incoming mail

Processing repeat prescriptions

Assist the GPs whilst they are processing patient online triage requests

Ensuring you are aware and up to date with changes to local services that are available to patients

Associated admin work within the surgery

Job description

Job responsibilities

This role will include (but not be limited to) :

Liaising with patients on the telephone and the front reception desk

Actioning clinical tasks

Workflow incoming mail

Processing repeat prescriptions

Assist the GPs whilst they are processing patient online triage requests

Ensuring you are aware and up to date with changes to local services that are available to patients

Associated admin work within the surgery

Person Specification

Qualifications

Essential

  • Experience of working in a receptionist type role within a GP Surgery or similar healthcare setting is highly desirable.
  • You must be able to work as part of a team and promote good team spirit.
  • You should be motivated by providing an excellent service and be able to work independently when required.
  • Good knowledge of admin systems, software programmes and IT skills.
  • GCSE passes at grade C or above or equivalent experience.
  • The post holder will ensure that all statutory requirements are met.
  • Demonstrate a high level of communication skills in dealing effectively with patients, carers and other staff members.
  • The post holder will demonstrate good numeracy and literacy skills.
  • To understand the requirements of maintaining confidentiality.
  • To demonstrate a high level of accuracy, presentation of information and attention to detail.
  • To employ a flexible approach to working with the ability to prioritise and organise own time management.
  • To continue with own personal and professional development.
  • Applicant must have the right to work in the UK

Desirable

  • NVQ level 2 or above qualifications
Person Specification

Qualifications

Essential

  • Experience of working in a receptionist type role within a GP Surgery or similar healthcare setting is highly desirable.
  • You must be able to work as part of a team and promote good team spirit.
  • You should be motivated by providing an excellent service and be able to work independently when required.
  • Good knowledge of admin systems, software programmes and IT skills.
  • GCSE passes at grade C or above or equivalent experience.
  • The post holder will ensure that all statutory requirements are met.
  • Demonstrate a high level of communication skills in dealing effectively with patients, carers and other staff members.
  • The post holder will demonstrate good numeracy and literacy skills.
  • To understand the requirements of maintaining confidentiality.
  • To demonstrate a high level of accuracy, presentation of information and attention to detail.
  • To employ a flexible approach to working with the ability to prioritise and organise own time management.
  • To continue with own personal and professional development.
  • Applicant must have the right to work in the UK

Desirable

  • NVQ level 2 or above qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Group

Address

1 The Grove

Gosforth

Newcastle Upon Tyne

NE3 1NU


Employer's website

https://www.thegrovemedicalgroup.nhs.uk/index.aspx (Opens in a new tab)

Employer details

Employer name

The Grove Medical Group

Address

1 The Grove

Gosforth

Newcastle Upon Tyne

NE3 1NU


Employer's website

https://www.thegrovemedicalgroup.nhs.uk/index.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Rachel Gardner

rachel.gardner3@nhs.net

01912233617

Details

Date posted

17 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0383-25-0031

Job locations

1 The Grove

Gosforth

Newcastle Upon Tyne

NE3 1NU


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