Medical Receptionist

Job description

Job responsibilities

Job Description

Job Title: Medical Receptionist

Hours of Work: 20hrs per week

Responsible to: Practice Manager & the Partners

Purpose of the Post:

To ensure that reception duties are completed efficiently and adhere to the guidelines that are laid down by doctors and management.

The work is of a highly confidential nature and no information, either medical or personal, should be disclosed outside by Practice personnel.

Reception Duties:

1. Greeting and directing patients and visitors to the surgery in a pleasant and helpful manner.

2. Dealing with requests for appointments

3. Accepting and handing out prescriptions, letters, forms and specimen bottles

4. Receiving and processing home visit requests

5. Explain Practice procedures and arrangements to new patients and those seeking temporary cover, ensuring any procedures are completed

6. Advise patients of relevant charges for non-NHS services, accept payment and issue receipts

7. Respond appropriately to queries and requests from patients and visitors

Telephone Duties:

1. Marking appointments

2. Receiving and processing visit requests

3. Taking messages and dealing with them in the relevant manner

4. Making telephone calls as requested, including ordering ambulances

Other Duties:

1. Preparation of repeat prescriptions for GP signature

2. Scanning of medical records, letters onto electronic medical records

3. Operation of computer for appointment system etc.

4. Maintaining tidiness of reception and waiting areas

5. Ensure the building is checked and secured before leaving in the evening

6. To have responsibility for the health & safety and welfare of others in the working environment, to follow safe working practice and to comply at all times with the Practices Health & Safety Policy.

7. Maintain good working relationships with other members of the Practice/primary care team and staff from other agencies.

8. To identify training needs of self and participate in relevant education/training programmes

9. To attend staff meetings as required

10. To undertake such duties as may be required from time to time, as are consistent with the responsibilities of the grade and the individuals level of competence

Changes to this job description may be made in consultation with the post-holder

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English and Maths

Desirable

• Minimum of 12m experience in a G.P. Surgery

Experience

Essential

• Experience in working within General Practice

Desirable

• Experience of working in a G.P. Practice

Employer details

Employer name

CUMBERLAND HOUSE

Address

8 High Street

Stone

Staffordshire

ST15 8AP

Employer's website

https://www.cumberlandhouse.org.uk (Opens in a new tab)