Job summary
We are a friendly team with the main surgery in Warners End, Hemel Hempstead and branch sites in Gadebridge and Boxmoor. The practice is looking for a full / part time receptionist to join our existing team; full training will be given.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
We are a large practice located in Warners End, Hemel Hempstead; new purpose built premises with a full range of facilities and a friendly clinical, administrative and reception team.
Job description
Job responsibilities
Main Responsibilities:
- Ensure an effective and efficient reception service is provided
to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new
and follow-up appointments.
- Using your own judgment and communication skills ensure that
patients with no prior appointment but who need urgent consultation are seen in
a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new
patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and
take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Advise patients of relevant charges for private (non-General
Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Undertake any other additional duties appropriate to the post as
requested by the Partners or the Practice Manager.
Job description
Job responsibilities
Main Responsibilities:
- Ensure an effective and efficient reception service is provided
to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new
and follow-up appointments.
- Using your own judgment and communication skills ensure that
patients with no prior appointment but who need urgent consultation are seen in
a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new
patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and
take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Advise patients of relevant charges for private (non-General
Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Undertake any other additional duties appropriate to the post as
requested by the Partners or the Practice Manager.
Person Specification
Qualifications
Essential
- Good customer service skills.
Desirable
Person Specification
Qualifications
Essential
- Good customer service skills.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
