GP Receptionist

Job description

Job responsibilities

• To assist in keeping patient records accurate and up to date by scanning and attaching paper documents in to electronic records.
• To work in the reception area welcoming patients to the practice, treating them courteously, with dignity and respect at all times.
• Helping patients by dealing with requests or questions in a polite, professional and efficient manner
• To enable patients to access health care, directing them to appointments with appropriate members of the practice team, or outside services
• Booking, changing and cancelling appointments in person or over the telephone
• Answering patients general queries
• Taking telephone calls and messages, liaising with clinical and administrative staff, hospitals etc
• Telephoning patients in the evening to inform them about prescriptions, to move/book or rebook appointments, or gather personal data in a sensitive manner, such as smoking status, when asked to do so
• Printing and distributing repeat prescriptions
• Registering patients, ensuring that information is checked and documented accurately
• Ensuring that an adequate supply of stationery is available in the consulting rooms and the reception area
• Ensuring clinical rooms are replenished at the end of evening surgery, stocking with clinical supplies, information leaflets and other items required.
• Checking clinical equipment is available and ready to use for the next day (eg: blood pressure machines, examination lights etc)
• Tidying waiting and reception areas before and after surgery
• Pulling and filing notes when required
• Use of the photocopier, scanning etc
• General use of the computer with patient details, making appointments, recording information etc
• General administration involving patient records, audits etc as required.
• Medical reports and other requests for information are processed accurately and in a timely manner, ensuring practice protocols regarding information governance and confidentiality are adhered to
• Record-keeping, distribution of documents, filing are all undertaken accurately and efficiently
• Chaperone patients for personal examinations if required (training will be provided)
• Maintaining reception standards
• Dealing with the enquires in the action reception tray
• Preparing for tea breaks and lunches, as required
• Other duties relevant to reception as required

Confidentiality

To ensure that all information regarding patients and their families remains confidential to the practice, and to work within the practice confidentiality policy at all time.

Health & safety

• The post holder will work in accordance with all practice policies regarding health and safety and infection control, recognising the importance of personal safety, and the safety of patients and colleagues.
• The post holder will work in accordance with all practice policies regarding health and safety and infection control, recognising the importance of personal safety, and the safety of patients and colleagues.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights, at all times in accordance with the practice policies regarding equality and diversity

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• The professional reputation of the Practice is upheld

Person Specification

Experience

Essential

• Experience in Customer Service or Administration for at leave 1 year

Desirable

• Experience as a GP receptionist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Battersea Fields Practice

Address

3 Austin Road

London

SW11 5JP

Employer's website

https://www.batterseafieldspractice.co.uk/ (Opens in a new tab)