Care-Coordinator/Phlebotomist

Job description

Job responsibilities

THE CARE CO-ORDINATOR WILL

Work within the nursing team to identify cohorts of patients who need to be contacted and booked into appointments for blood tests, annual long term condition reviews, immunisations, cervical smear testing, etc.

Provide clinical administration support to the wider MDT

Running phlebotomy clinics

Update patient records with information from outside agencies with recognised national coding system (SNOMED coding).

Record data from national screening programmes (eg: mammography, retinal screening, cervical screening, bowel screening) and follow up non-attenders.

Record data regarding new births, and book 6 week checks (mothers) and baby immunisation appointments

Co-ordinate administration to identify, invite and follow up patients for group consultations.

Use AccuRx Self Book to send text messages and booking links to relevant patients to improve access and ensure filled clinics.

Support and promote preventative healthcare by proactively contacting and having discussions with people eligible for public health programmes such as immunisation and cancer screening programmes.

Setting up and running clinical searches in order to monitor and focus care of target groups.

Using clinical systems to identify patients who need reviews, tests, etc.

Attending practice meetings.

Alert other team members to issues of quality and risk.

Effectively manage own time, workload and resources.

Maintain accurate records at all times

Any other tasks that may be required by the Practice from time to time.

Confidentiality

• To ensure that all information regarding patients and their families remains confidential to the practice, and to work within the practice confidentiality policy at all time.

Health & safety

• The post holder will work in accordance with all practice policies regarding health and safety and infection control, recognising the importance of personal safety, and the safety of patients and colleagues.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• At all times in accordance with the practice policies regarding equality and diversity

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• The professional reputation of the Practice is upheld

PERSON SPECIFICATION

CARE CO-ORDINATOR/PHLEBOTOMIST

EXPERIENCE

Essential:

Working with others to deliver quality services to patients

Calling and following up patients for appointments/screening

Establishing and maintaining productive collaborations both in and outside the organisation in a multi-professional environment

IT and organizational skills

Desirable:

Work within GP practice, health or social care settings

Experience of working with patient records accurate data entry

Phlebotomy

Stock taking/ordering stock

KNOWLEDGE

Essential:

The NHS and primary care

General practice

Primary Care Networks

Desirable:

Knowledge of national screening programmes

Knowledge of quality outcome framework (QOF)

EMIS Web

Population health awareness

Issues affecting people with long term conditions

SKILLS/ABILITIES

Essential:

Excellent communication skills, telephone manner, active listening and negotiation skills.

Excellent IT skills across all MS Office packages (word, excel, outlook)

Resourceful and solutions focused. Able to research possible options and present possible solutions

Ability to prioritise, plan and focus on deadlines, work under pressure and against agreed timeframes and performance targets

Desirable:

EMIS Web: coding and reporting

MS Teams: remote meetings

DocMan

Writing emails

Phlebotomy

EDUCATION, QUALIFICATIONS AND TRAINING

Essential:

Good standard of education eg. functional skills Maths, English, ICT

Evidence of continuous professional development

Desirable:

NHS statutory and mandatory training (e-learning for health)

Managing Clinical Correspondence

Coding

Medical Terminology

MS Office packages (incl MS Teams)

OTHER ATTRIBUTES

Essential:

Empathetic, self-starter, confident, proactive, strong work ethic, thorough and organised

Calm disposition with ability to diffuse tension and stress in others and to deal with emergency/critical situations/problem solver/initiative

Personal strength and resilience

Committed to a team working

Commitment to promoting high standards in patient care

Positive attitude and committed to good team morale

Person Specification

Qualifications

Essential

• EDUCATION, QUALIFICATIONS AND TRAINING
• Essential:
• Good standard of education eg. functional skills Maths, English, ICT
• Evidence of continuous professional development
• Desirable:
• NHS statutory and mandatory training (e-learning for health)
• Managing Clinical Correspondence
• Coding
• Medical Terminology
• MS Office packages (incl MS Teams)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Battersea Fields Practice

Address

3 Austin Road

London

SW11 5JP

Employer's website

https://www.batterseafieldspractice.co.uk/ (Opens in a new tab)