Job summary
We are looking for two or three Health Care Assistants to
join our busy and friendly team to provide a high-quality service to patients,
doctors, and other members of the Primary Healthcare Team.
This post will be suited to an experienced HCA, preferably
with an NVQ Level 3 in Health and Social Care, although training would be
available to suitable candidates. Training courses include an expectation of
personal study and commitment to completing lengthy study modules.
The hours are expected to be between 18 and 37.5 per week, across
Monday to Friday, and there is generally a set working pattern between
08:00-18:00. Evening and weekend cover may be expected, including up to 20:00
on either a Monday, Tuesday or Wednesday and Saturday morning is 09:00 13:00
(though this would be for cover only and not part of the rota).
You must support all your colleagues whilst always
maintaining professionalism and discretion and be able to work independently
and as part of a team. Good communication skills and attention to detail are
essential along with the flexibility to cover for annual/sick leave. Knowledge
of SystmOne would be an advantage.
You will have experience of working with the
public, have a cheerful and polite manner, be able to multi-task and be a good
team player. You must be able to always contribute to the maintenance of
patient confidentiality, inside and outside the Practice.
Applicants will be required to work at any of
the Practices sites.
Main duties of the job
You will need to be a good communicator with
excellent interpersonal and customer service skills, especially under pressure.
You will work
alongside the clinicians in the provision of patient care. You will undertake
and record measurements of height and weight, urinalysis, blood pressure, peak
flow measurements, recording of ECGs, venepuncture, Flu and Pneumonia
vaccinations, B12 injections (all under Patient Specific Directions and only if
already competent to do these injections post HCA training).
You will have excellent organisational skills and
time management is a critical requirement. You will also have a caring,
empathetic character, which we view as being essential.
It is very important to have a 'can do' attitude to
support your colleagues. It is also required that you will be flexible to cover
shifts for sickness and annual leave when required.
About us
We are a large, forward-thinking
Practice with 47,500 patients across five main practice sites - Brough, South
Cave, Hessle, Holme Upon Spalding Moor and Bubwith. Each of these sites has its
own personal characteristics and a varied patient mix as we cover commuting
areas for Hull, Leeds, and York, due to easy access to A63/M62, and also rural
East Yorkshire.
The ideal candidate will be able
to work in a fast-paced working environment and be able to adapt to change
easily. You will need to have a strong work ethic and be able to work under
pressure and in isolation, although there will always be a senior colleague in
the building with you.The role involves close personal patient contact in
person and on the phone, so good communication skills are essential. Your role
will be varied, dealing with a variety of duties and no two days will be the
same.
We offer excellent working conditions and NHS pension scheme. For full
details about the role please see the attached job description and person
specification.
Job description
Job responsibilities
CLINICAL CARE
Work alongside the clinician(s) in the provision of patient
care.
Undertakes and records the following tasks: measurement of
height and weight, urinalysis, blood pressure, peak flow measurements,
recording of ECGs, venepuncture, Flu and Pneumonia vaccinations, B12 injections
(all under Patient Specific Directions and only if already competent to do
these injections post HCA training), and FeNo Checks.
Recognises changes in a patients observations which must be
reported and acted on.
Assist clinicians in emergency management of patients and
assisting the clinician with coil fitting, contraceptive implant fitting and
minor surgery.
Enable patients to access appropriate professionals in the
practice team.
Act as chaperone.
Appreciate the principles of healthy living.
Provide relevant health promotion literature for patients.
CARE AND PROGRAMME MANAGEMENT
Clearly presents a patients point of view to others
Ensure stock items are ordered and provided in GP and
treatment rooms and emergency equipment.
Maintain clinical equipment efficiently and ensures
servicing is undertaken. Ensure daily, weekly and monthly recordings of
equipment are maintained, including fridge temperatures, spirometry
calibration, and emergency equipment check.
Follows infection control standards in all practice
situations and guidelines for use of sterile equipment.
Contribute new ideas to improve patient care.
Instruct patients in appropriate techniques or tasks.
CLINICAL PRACTICE LEADERSHIP
Work effectively in a team.
Interact with patients and colleagues in a professional
manner.
Maintain set standards of organisation in Practice.
Take appropriate action if standards are not being met.
Recognise potential areas of conflict, preventing where
possible and reporting to senior members of staff if unable to resolve.
Undertake any new training necessary to maintain and update
existing skills.
Undertake any new training necessary to improve patient care
or access, within the competencies of the HCA and appropriate to the role of
the senior HCA.
Take part in personal annual personal development plans.
Job description
Job responsibilities
CLINICAL CARE
Work alongside the clinician(s) in the provision of patient
care.
Undertakes and records the following tasks: measurement of
height and weight, urinalysis, blood pressure, peak flow measurements,
recording of ECGs, venepuncture, Flu and Pneumonia vaccinations, B12 injections
(all under Patient Specific Directions and only if already competent to do
these injections post HCA training), and FeNo Checks.
Recognises changes in a patients observations which must be
reported and acted on.
Assist clinicians in emergency management of patients and
assisting the clinician with coil fitting, contraceptive implant fitting and
minor surgery.
Enable patients to access appropriate professionals in the
practice team.
Act as chaperone.
Appreciate the principles of healthy living.
Provide relevant health promotion literature for patients.
CARE AND PROGRAMME MANAGEMENT
Clearly presents a patients point of view to others
Ensure stock items are ordered and provided in GP and
treatment rooms and emergency equipment.
Maintain clinical equipment efficiently and ensures
servicing is undertaken. Ensure daily, weekly and monthly recordings of
equipment are maintained, including fridge temperatures, spirometry
calibration, and emergency equipment check.
Follows infection control standards in all practice
situations and guidelines for use of sterile equipment.
Contribute new ideas to improve patient care.
Instruct patients in appropriate techniques or tasks.
CLINICAL PRACTICE LEADERSHIP
Work effectively in a team.
Interact with patients and colleagues in a professional
manner.
Maintain set standards of organisation in Practice.
Take appropriate action if standards are not being met.
Recognise potential areas of conflict, preventing where
possible and reporting to senior members of staff if unable to resolve.
Undertake any new training necessary to maintain and update
existing skills.
Undertake any new training necessary to improve patient care
or access, within the competencies of the HCA and appropriate to the role of
the senior HCA.
Take part in personal annual personal development plans.
Person Specification
Skills
Essential
- Ability to work across boundaries
- Adaptable to and embracing of change
- Highly motivated and enthusiastic
- Team player
- Effective in time management
- Ability to provide quality care
- Good interpersonal and communication skills
- Good organisational skills
- Ability to work independently following verbal or written instructions
- Computer literate
Desirable
- Skills in Phlebotomy, taking ECGs and blood pressures
Behaviours
Essential
- Ability to work as part of a large team and in conjunction with other health care professionals, but also be able to work independently.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Able to work under pressure and remain calm.
- Flexible and adaptable.
- Aware of own limitations.
- Keen to develop.
- Provide cover for absence of other HCAs when required.
Experience
Desirable
- Previous experience as Health Care Assistant in Primary Care
- Previous experience in Primary Care setting
- Previous experience in General Practice
Qualifications
Essential
- Basic Maths and English
- Good standard of General Education
Desirable
- Certificate of Higher Education in Primary care or qualified to NVQ Level 3
- Qualified in Phlebotomy
Person Specification
Skills
Essential
- Ability to work across boundaries
- Adaptable to and embracing of change
- Highly motivated and enthusiastic
- Team player
- Effective in time management
- Ability to provide quality care
- Good interpersonal and communication skills
- Good organisational skills
- Ability to work independently following verbal or written instructions
- Computer literate
Desirable
- Skills in Phlebotomy, taking ECGs and blood pressures
Behaviours
Essential
- Ability to work as part of a large team and in conjunction with other health care professionals, but also be able to work independently.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Able to work under pressure and remain calm.
- Flexible and adaptable.
- Aware of own limitations.
- Keen to develop.
- Provide cover for absence of other HCAs when required.
Experience
Desirable
- Previous experience as Health Care Assistant in Primary Care
- Previous experience in Primary Care setting
- Previous experience in General Practice
Qualifications
Essential
- Basic Maths and English
- Good standard of General Education
Desirable
- Certificate of Higher Education in Primary care or qualified to NVQ Level 3
- Qualified in Phlebotomy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
