Job summary
An exciting opportunity has arisen for a motivated individual to join our Practice as a Medical Secretary, providing secretarial support to the Partners, Salaried GPs, Nurse Practitioners and other clinical staff, as part of the secretarial team.
This role will mainly be based at Brough Surgery but you must be willing to travel to other sites as needed. Working hours will be 24 per week, Monday - Friday, with holiday and sickness cover.
The ideal candidate will be able to work in a fast-paced working environment and able to adapt to change easily. You will need to have a strong work ethic and be able to work to tight deadlines. We are a dynamic forward thinking practice and things change very quickly, so you will need to be adaptable.
The role involves patient contact both in person and on the phone, so good communication skills are needed. You will need to have excellent problem solving skills and must have a keen eye for detail.
Main duties of the job
The main duties of the role are audio
typing of referrals, reports, letters for both NHS, private providers and
also insurance and solicitors work including raising invoices. You will also
be dealing with patient and GP enquiries both in person and on the phone, so
good communication skills are needed.
We are looking for someone who can work
under pressure and who is highly motivated. You will have the ability to work
both independently and as part of a team. The ideal candidate will be someone
who can think quickly and use own initiative. Ideally you will have worked in
a GP/NHS setting previously. Experience of audio typing is essential, with
fast speeds and accuracy needed. Knowledge of system one and the e-referral
system would be desirable. Experience of medical terminology is essential.
Please see the attached job description for a full list of duties.
About us
The Ridings Medical Group is a busy
practice with 47,500 patients over five sites.
You will be part of a team of
nine secretaries providing a secretarial service to the GPs and clinicians.
Your role will be varied, dealing with a variety of duties and no two days
will be the same.
We offer excellent working conditions and
NHS pension scheme. For full details about the role please see the attached
job description and person specification.
Job description
Job responsibilities
Transcribing and word-processing of
out-going correspondence both medical and non-medical.
Processing of referrals and attaching
relevant test results through the e-referrals system.
Filing of letters electronically to provide
back-up of information.
Making appointments at hospitals/with
consultants for patients as requested.
Following up correspondence, referrals and
queries with various providers.
Read-coding of all hospital referrals and
adding new associated features & read-codes to access screen as necessary.
Dealing with requests from solicitors for
copies of medical records including confirming consent with patient and
obtaining correct fee.
Check E-referrals daily for DNAs, rejected
referrals ,cancelled UBRNs and advice replies.
Raising invoices for pre-paid services e.g.
reports etc.
Work safely at all times in accordance with
Legislative requirements and Practice Policy and Procedures.
Dealing with telephone calls/queries from
patients and staff.
Send accurx messages to patients from
system one.
Check secretaries joint outlook email.
Dealing with tasks in relation to patient
care and referrals.
Deal with notifications.
This job description is not exhaustive and
may be adjusted periodically after review and consultation. You will also be
expected to carry out any reasonable duties which may be requested from
time-to-time.
Please see attached job description for a full list of duties.
Job description
Job responsibilities
Transcribing and word-processing of
out-going correspondence both medical and non-medical.
Processing of referrals and attaching
relevant test results through the e-referrals system.
Filing of letters electronically to provide
back-up of information.
Making appointments at hospitals/with
consultants for patients as requested.
Following up correspondence, referrals and
queries with various providers.
Read-coding of all hospital referrals and
adding new associated features & read-codes to access screen as necessary.
Dealing with requests from solicitors for
copies of medical records including confirming consent with patient and
obtaining correct fee.
Check E-referrals daily for DNAs, rejected
referrals ,cancelled UBRNs and advice replies.
Raising invoices for pre-paid services e.g.
reports etc.
Work safely at all times in accordance with
Legislative requirements and Practice Policy and Procedures.
Dealing with telephone calls/queries from
patients and staff.
Send accurx messages to patients from
system one.
Check secretaries joint outlook email.
Dealing with tasks in relation to patient
care and referrals.
Deal with notifications.
This job description is not exhaustive and
may be adjusted periodically after review and consultation. You will also be
expected to carry out any reasonable duties which may be requested from
time-to-time.
Please see attached job description for a full list of duties.
Person Specification
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
- Practical experience of computerised recording systems
- Experience of working as a Medical Secretary
Desirable
- Experience of working within a General Practice environment
- Experience of working within the NHS
Qualifications
Essential
- Good standard of general education
- RSA III Word Processing or equivalent
Behaviours
Essential
- Planning and organising
- Performing under pressure
- Adaptability
- Taking the initiative
- Team working
- Self motivated
- Confidentiality
- Flexibility
Knowledge
Essential
- Sound knowledge of medical terminology/clinical terms
- An understanding of Microsoft Outlook, Word and Excel
Desirable
- An understanding of a General Practice office environment
- An understanding of the Practice clinical system
Skills
Essential
- Excellent communications skills (written and oral)
- IT skills
- Audio typing
- Time management and the ability to work to strict deadlines
- Problem solving skills
- Interpersonal skills
Person Specification
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
- Practical experience of computerised recording systems
- Experience of working as a Medical Secretary
Desirable
- Experience of working within a General Practice environment
- Experience of working within the NHS
Qualifications
Essential
- Good standard of general education
- RSA III Word Processing or equivalent
Behaviours
Essential
- Planning and organising
- Performing under pressure
- Adaptability
- Taking the initiative
- Team working
- Self motivated
- Confidentiality
- Flexibility
Knowledge
Essential
- Sound knowledge of medical terminology/clinical terms
- An understanding of Microsoft Outlook, Word and Excel
Desirable
- An understanding of a General Practice office environment
- An understanding of the Practice clinical system
Skills
Essential
- Excellent communications skills (written and oral)
- IT skills
- Audio typing
- Time management and the ability to work to strict deadlines
- Problem solving skills
- Interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
