PCN Administrator

Job description

Job responsibilities

Key Roles and Responsibilities

Liaise with the clinical directors, board members and other PCN leads about any operational issues that may need to be addressed.

Identify and monitor all PCN Performance measures. This includes DES, IIF, IA, Flu, Qof QI and any other Enhanced Services.

Order COVID vaccines in line with government guidelines and when required by each practice.

Support the Clinical Directors and Practice Managers with coordination of new PCN ARRs roles across the 4 Practices.

Support the clinical directors and other PCN leads in the implementation of the PCN strategic plan and delivery of projects.

Providing regular updates to the clinical directors, board members and PCN leads as and when required.

Own the PCN board action log and prompt PCN members of any outstanding actions. Ensure the action log is regularly updated and actions implemented.

Responsible for setting agendas as directed by the Clinical Directors, taking notes of meetings and circulating in a timely manner to Board Members .

Support and engage with practices to deliver to deadlines where combined practice responses are required.

Organise PCN events e.g Educational Events, training etc

Communicating

Maintain effective communication and engagement with patients, carers and service users, colleagues and staff.

Take an active role in keeping our social media page up to date in line with NHS and other health care related content.

Maintain open communication channels, ensuring that PCN members are kept informed of news and updates related to network activity, including the development of a regular PCN newsletter.

Person Specification

Skills and Abilities

Essential

• Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
• Ability to work as part of a team and autonomously.
• Highly IT literate.
• Excellent written and verbal communication.
• Excellent organiser with high attention to detail.
• Good time management skills, able to prioritise and organise workload
• Flexible and ability to adapt to the changing environment.
• Ability to deal with office matters confidentially and sensitively.

Desirable

• Knowledge of GP IT systems (EMIS, AccuRx, Outcomes for Health)

Qualifications

Essential

• Excellent standard of general education (English and Maths at GCSE or equivalent level) Degree qualification, or able to demonstrate the equivalent level through experience.

Desirable

• Business Admin NVQ Level 2/3

Experience

Essential

• Administrative experience
• Excellent knowledge of Microsoft Office applications including Outlook, Excel and Word.
• Understanding of primary care services & community health services.
• Experience in arranging meetings, diary management, writing agendas and minutes.

Desirable

• Experience of working in General Practice and/or a health care environment.

Personal Qualities and Attributes

Essential

• Ability to use own initiative, discretion and sensitivity
• Flexible and cooperative
• Sensitive and empathetic in distressing situations
• Problem solving and analytical skills
• Ability to maintain confidentiality
• Professional calm and efficient manner

Desirable

• Ability and willingness to travel within PCN geography or as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harbourside Family Practice

Address

2 Haven View

Portishead

Bristol

BS20 7QA

Employer's website

https://www.harboursidefmp.nhs.uk/ (Opens in a new tab)