Job summary
We are looking for a medical receptionist to join our professional and friendly reception team based in Gloucester and Quedgeley. This is an opportunity to join a well-led, well-run and mutually supportive team and play your part in helping primary care patients. G DOC LTD is a supportive employer and encourages staff development, for the right candidate this position could lead to career in primary care with increasing responsibility and linked increases in salary.
Main duties of the job
The purpose
of the role is to:
Offer general
assistance to the Practice team and project a positive and friendly image to
patients and other visitors, whether in person, by telephone or electronically.
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Undertake a
variety of administrative duties to assist in the smooth running of the
Practice including managing appointments and the provision of clerical support
to clinical staff and other members of the Practice team.
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies.
Reports to: Practice Manager / Reception Supervisor
About us
G DOC LTD is a unique, GP-owned organisation all GP surgeries in Gloucestershire are our shareholders. We operate with a not-for-profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across the county.
We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient-centred care to more than 45,000 patients. We value continuity of care and practice teams are at the heart of all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable, high-quality primary care while fostering innovation and collaboration across the local health system.
By joining us, you'll be part of an organisation that puts people first supporting staff wellbeing, professional development, and a collaborative culture. You'll benefit from the stability, support, and career opportunities of a larger organisation, while still working in close-knit, community-focused teams.
Job description
Job responsibilities
The duties
and responsibilities to be undertaken by members of the Practice reception
& administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Senior Receptionist/Reception Manager, dependent
on current and evolving Practice workload and staffing levels
Opening
up/locking-up of Practice premises and maintaining security in accordance with
Practice protocols
Maintaining
and monitoring the Practice appointments system
Processing
personal, telephone and electronic/online requests for appointments, visits and
consultations, and ensuring callers are directed to the appropriate healthcare
professional
Processing
and distributing incoming (and outgoing) mail (post and electronic)
Taking
messages and passing on information
Filing
and retrieving paperwork/electronic data
Processing
prescriptions in accordance with Practice guidelines
Computer
data entry/data allocation and collation; processing and recording information
in accordance with Practice procedures
Initiating
contact with and responding to requests from patients, other team member and
associated healthcare agencies and providers
Providing
clerical assistance to Practice staff as required from time to time, including
word/data processing, filing, photocopying and scanning'
Provision
of refreshments for staff and visitors as required; loading and emptying the
dishwasher and keeping the kitchen area clean and tidy
Keeping
the reception area, notice-boards and leaflet dispensers tidy and free from
obstructions and clutter.
Job description
Job responsibilities
The duties
and responsibilities to be undertaken by members of the Practice reception
& administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Senior Receptionist/Reception Manager, dependent
on current and evolving Practice workload and staffing levels
Opening
up/locking-up of Practice premises and maintaining security in accordance with
Practice protocols
Maintaining
and monitoring the Practice appointments system
Processing
personal, telephone and electronic/online requests for appointments, visits and
consultations, and ensuring callers are directed to the appropriate healthcare
professional
Processing
and distributing incoming (and outgoing) mail (post and electronic)
Taking
messages and passing on information
Filing
and retrieving paperwork/electronic data
Processing
prescriptions in accordance with Practice guidelines
Computer
data entry/data allocation and collation; processing and recording information
in accordance with Practice procedures
Initiating
contact with and responding to requests from patients, other team member and
associated healthcare agencies and providers
Providing
clerical assistance to Practice staff as required from time to time, including
word/data processing, filing, photocopying and scanning'
Provision
of refreshments for staff and visitors as required; loading and emptying the
dishwasher and keeping the kitchen area clean and tidy
Keeping
the reception area, notice-boards and leaflet dispensers tidy and free from
obstructions and clutter.
Person Specification
Experience
Desirable
- Work in a receptionist role
- Broad knowledge of General Practice
Knowledge & Skills
Essential
- Excellent communication skills (written and oral)
- If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency.
- Ability to follow policy and procedure
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Strong IT skills
- Competent in use of SystmOne
- Competent in the use of Office and Outlook
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Qualifications
Desirable
- GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)
Other
Essential
- Disclosure Barring Service (DBS) check
Desirable
- Evidence of continuing professional development
Person Specification
Experience
Desirable
- Work in a receptionist role
- Broad knowledge of General Practice
Knowledge & Skills
Essential
- Excellent communication skills (written and oral)
- If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency.
- Ability to follow policy and procedure
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
Desirable
- Strong IT skills
- Competent in use of SystmOne
- Competent in the use of Office and Outlook
Personal Qualities
Essential
- Clear, polite telephone manner
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Qualifications
Desirable
- GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)
Other
Essential
- Disclosure Barring Service (DBS) check
Desirable
- Evidence of continuing professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
