Job summary
Are you an organised, empathetic, and proactive individual with excellent communication skills? Do you thrive in a busy environment and enjoy helping people? Parkview Surgery is looking for a dedicated and compassionate Receptionist to join our well-established and friendly team in Edgware.
This is a vital role at the heart of our practice, where you'll be the first point of contact for our patients, providing essential administrative support and ensuring the smooth running of our reception area.
- Be part of a supportive and collaborative team.
- Make a real difference to our patients' experience.
- Opportunity to develop your skills in a healthcare setting.
- Access to the NHS Pension Scheme
- Continued Professional Development
Main duties of the job
To provide a welcoming, efficient, and professional point of contact for patients and visitors to Parkview Surgery. To deliver comprehensive administrative support, ensuring the smooth running of reception operations and contributing to the overall patient experience and practice efficiency.
About us
Parkview Surgery is a two-partner practice proudly serving 6,500 patients. Our dedicated team of administrative and clinical staff works collaboratively with neighbouring practices as part of a Primary Care Network (PCN). This collaboration enables us to provide valuable additional support, including access to dietitians, social prescribing link workers, mental health nurses, physiotherapists, and clinical pharmacists.
Job description
Job responsibilities
Key Responsibilities:
-
Patient & Visitor Management:
- Greet patients and visitors in a friendly, courteous, and helpful manner, both face-to-face and over the telephone.
- Register new patients and temporary residents accurately.
- Explain practice procedures and policies to patients.
- Manage patient flow, directing them to appropriate waiting areas or consulting rooms.
- Handle difficult or distressed patients with sensitivity and professionalism, escalating to senior staff when necessary.
-
Appointment Management:
- Book, cancel, and re-arrange appointments efficiently using the practice's clinical system (e.g., Emis Web).
- Deal with urgent appointment requests appropriately and according to practice protocols.
- Manage the appointment diary, ensuring optimal use of clinician time.
-
Telephone & Communication:
- Answer telephone calls promptly and courteously, diverting calls or taking messages as appropriate.
- Liaise with hospitals, pharmacies, and other healthcare providers.
- Communicate effectively with doctors, nurses, and other practice staff.
-
Prescription Management:
- Process repeat prescription requests in accordance with practice policy.
- Assist patients with prescription queries.
-
Data Management & Administration:
- Accurately update patient records on the clinical system.
- Scan and code incoming patient correspondence and documents.
- Manage incoming and outgoing mail.
- Undertake basic administrative tasks as required (e.g., photocopying, filing).
-
Reception Area Management:
- Maintain a tidy and organized reception area.
- Ensure information leaflets and posters are current and well-stocked.
- Open and close the reception area as per practice procedures, ensuring security protocols are followed.
-
Confidentiality & Data Security:
- Adhere strictly to patient confidentiality (GDPR) and information governance guidelines at all times.
- Understand and comply with all practice policies and procedures.
-
Teamwork & Development:
- Work collaboratively with all members of the practice team.
- Participate in team meetings and training sessions as required.
- Be willing to learn new skills and adapt to changes in practice procedures.
This job description is not exhaustive and may be adjusted to meet the changing needs of the practice. The post holder may be required to undertake other duties as reasonably requested by the Practice Manager or GP Partners.
Job description
Job responsibilities
Key Responsibilities:
-
Patient & Visitor Management:
- Greet patients and visitors in a friendly, courteous, and helpful manner, both face-to-face and over the telephone.
- Register new patients and temporary residents accurately.
- Explain practice procedures and policies to patients.
- Manage patient flow, directing them to appropriate waiting areas or consulting rooms.
- Handle difficult or distressed patients with sensitivity and professionalism, escalating to senior staff when necessary.
-
Appointment Management:
- Book, cancel, and re-arrange appointments efficiently using the practice's clinical system (e.g., Emis Web).
- Deal with urgent appointment requests appropriately and according to practice protocols.
- Manage the appointment diary, ensuring optimal use of clinician time.
-
Telephone & Communication:
- Answer telephone calls promptly and courteously, diverting calls or taking messages as appropriate.
- Liaise with hospitals, pharmacies, and other healthcare providers.
- Communicate effectively with doctors, nurses, and other practice staff.
-
Prescription Management:
- Process repeat prescription requests in accordance with practice policy.
- Assist patients with prescription queries.
-
Data Management & Administration:
- Accurately update patient records on the clinical system.
- Scan and code incoming patient correspondence and documents.
- Manage incoming and outgoing mail.
- Undertake basic administrative tasks as required (e.g., photocopying, filing).
-
Reception Area Management:
- Maintain a tidy and organized reception area.
- Ensure information leaflets and posters are current and well-stocked.
- Open and close the reception area as per practice procedures, ensuring security protocols are followed.
-
Confidentiality & Data Security:
- Adhere strictly to patient confidentiality (GDPR) and information governance guidelines at all times.
- Understand and comply with all practice policies and procedures.
-
Teamwork & Development:
- Work collaboratively with all members of the practice team.
- Participate in team meetings and training sessions as required.
- Be willing to learn new skills and adapt to changes in practice procedures.
This job description is not exhaustive and may be adjusted to meet the changing needs of the practice. The post holder may be required to undertake other duties as reasonably requested by the Practice Manager or GP Partners.
Person Specification
Qualifications
Essential
- - Good standard of general education (e.g., GCSEs including English and Maths or equivalent).
- - Understanding of the importance of patient confidentiality.
- - Basic IT literacy (Microsoft Office - Word, Excel, Outlook)
Desirable
- -Knowledge of medical terminology.
- -Knowledge of NHS systems and structures.
Experience
Essential
- -Previous experience in a customer service or patient-facing role.
- -Experience of handling telephone enquiries in a busy environment.
- -Experience of managing multiple tasks simultaneously.
Desirable
- - Previous experience working in a GP surgery or other healthcare setting.
- - Experience using clinical IT systems (e.g., Emis Web)
Person Specification
Qualifications
Essential
- - Good standard of general education (e.g., GCSEs including English and Maths or equivalent).
- - Understanding of the importance of patient confidentiality.
- - Basic IT literacy (Microsoft Office - Word, Excel, Outlook)
Desirable
- -Knowledge of medical terminology.
- -Knowledge of NHS systems and structures.
Experience
Essential
- -Previous experience in a customer service or patient-facing role.
- -Experience of handling telephone enquiries in a busy environment.
- -Experience of managing multiple tasks simultaneously.
Desirable
- - Previous experience working in a GP surgery or other healthcare setting.
- - Experience using clinical IT systems (e.g., Emis Web)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
