Receptionist

Job description

Job responsibilities

Key Responsibilities & Duties:

1. To answer the phones in a courteous manner.

2. To book both telephone triage appointments and routine appointments for patients and deal with patient queries in a polite and helpful manner.

3. To ensure that all messages are taken properly as per the practice protocol.

4. To book ambulance and interpreters when required as per practice protocol.

5. To scan all correspondence relating to patients and either allocate to a clinician or assign to medical records as appropriate.

6. To collate medical records for summarizing.

7. To do photocopying and faxing when required.

8. To log visits on screen as per practice protocol and print out profiles.

9. To ensure courier post and samples are ready for courier to collect and tannoy when courier arrives.

10. To pull notes for clinicians when required.

11. To issue prescriptions for patients on repeat medications and distribute to clinicians for signing.

12. To log all prescriptions received from clinicians and file in prescription box.

13. To tidy up doctors and nurses rooms at the end of surgery.

14. To ensure all doctors and nurses rooms are stocked adequately with stationery and other relevant.supplies eg. bedrolls, blue towel, tissue etc.

15. To ensure reception and waiting room is tidy.

16. To keep up to date with practice protocol in all areas relating to the smooth running of reception.

17. To attend and contribute to reception meetings and staff/doctor meetings.

18. To switch phones to the announcer at lunchtime and evening.

19. To open up premises and set up for the early morning appointments.

20. To ensure all the doors, windows, skylights are locked at the end of day and alarm up premises.

This job description may change in the light of developments within the practice, national policies or personnel factors. This will then be subject to amendment in consultation with the post-holder.

Person Specification

Qualifications

Essential

• Good grades required in English
• Computer literate and good keyboard skills
• Preferably able to work Emis (but will be trained)

Employer details

Employer name

The Allum Practice

Address

Allum Medical Centre

Fairlop Road

London

E11 1BN

Employer's website

https://www.allumpractice.co.uk/ (Opens in a new tab)