Job responsibilities
JOB DESCRIPTION
JOB TITLE: MEDICAL
RECEPTIONIST/ADMINISTRATOR
REPORTS TO: PRACTICE
MANAGER
HOURS: Part
Time
Job Summary/Purpose:
The purpose of the role is
to:
To ensure the Doctors are
able to provide effective, efficient and caring service to the practice
population. To help the practice provide an efficient administration service to
the GPs, to manage, plan and prioritise tasks effectively to achieve and
maintain a high standard of patient care.
To provide general administrative
support to the practice team.
Duties and Responsibilities:
The duties and
responsibilities to be undertaken by members of the Practice administration
team may include any or all of the items in the following list. Duties may be
varied from time to time under the direction of Management, dependent on
current and evolving Practice workload and staffing levels:
Opening
up/locking-up of Practice premises and maintaining security in accordance with
Practice protocols.
Maintaining and
monitoring the Practice appointments system.
Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate healthcare
professional.
Taking messages
and passing on information.
Filing and
retrieving paperwork.
Computer data
entry/data allocation and collation; processing and recording information in
accordance with Practice procedures.
Initiating
contact with and responding to requests from patients, other team members and
associated healthcare agencies and providers.
Providing
clerical assistance to Practice and Trust staff as required from time to time,
including word/data processing, filing, photocopying and scanning.
Deal with any
problems reported by other members of the health care team.
Keeping the
reception area, notice-boards and leaflets dispensers tidy and free from
obstructions and clutter.
Confidentiality:
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect staff will respect their privacy and
act appropriately.
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
Practice staff and other healthcare workers. They may also have access to
information relating to the Practice as a business organisation. All such
information from any source is to be regarded as strictly confidential.
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist
in promoting and maintaining their own and others health, safety and security
as defined in the Practice Health & Safety Policy, to include:
Using personal
security systems within the workplace according to Practice guidelines.
Identifying the
risks involved in work activities and undertaking such activities in a way that
manages those risks.
Making effective
use of training to update knowledge and skills.
Using appropriate
infection control procedures, maintaining work areas in a tidy and safe way and
free from hazards.
Reporting
potential risks identified.
Equality and Diversity:
The post-holder will support
the equality, diversity and rights of patients, carers and colleagues, to
include:
Acting in a way
that recognises the importance of peoples rights, interpreting them in a way
that is consistent with Practice procedures and policies, and current
legislation.
Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Deal with face to
face enquiries at the reception desk.
Issue Repeat
Prescriptions and request Acute Medications from the doctors.
Register all new
patients following the practice protocol.
To bring to the
attention of the Practice Manager all complaints, comments and suggestions.
To complete
significant events and SIRMS.
Dealing with
emergency calls, telephoning for ambulances, taking requests for urgent house
calls and notifying the Doctor immediately.
Ensure patients
record is kept up to date electronically, notifying the PCSA of all changes to
the patients data.
Accurate data
entry.
Appropriate use
of in-house electronic practice notes, and email.
Process patient
electronic requests through On-line Access for prescriptions, access to
records.
Access other
electronic systems that work within EMIS for example ICE, Accurx, E-referrals.
Personal/Professional Development:
The post-holder will
participate in any training programme implemented by the Practice as part of
this employment, such training to include:
Participation in
an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive
to maintain quality within the Practice, and will:
Alert other team
members to issues of quality and risk.
Assess own
performance and take accountability for own actions, either directly or under supervision.
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance.
Work effectively
with individuals in other agencies to meet patients needs.
Effectively
manage own time, workload and resources.
Communication:
The post-holder should
recognise the importance of effective communication within the team and will
strive to:
Communicate
effectively with other team members.
Communicate
effectively with patients and carers.
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice
policies, standards and guidance.
Discuss with other
members of the team how the policies, standards and guidelines will affect own
work.
Participate in
audit where appropriate.
SIGNED ..
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