Job responsibilities
Main responsibilities
Working with Administration Manager to effectively lead the
admin team to deliver a high-quality administrative service including the
following areas:
Booking appointments across
both sites via the clinical system
Prescriptions
Secretarial/admin functions
Dealing with queries from
patients on a day to day basis
Scanning
Summarising
Assisting the Patient Services Administrators answering the
telephones, covering reception as required
Supporting Administration Manager with regular updates on team
progress and capacity, including the monitoring and allocation of workloads
Supporting Administration Manager with review notes for team
members, including return to work meetings and appraisals
Assisting Administration Manager to ensure cover is in place for
holidays, sickness and compassionate leave, including the opening up of both
sites
Assist Administration Manager with the allocation and completion
of online consultations via PATCHs
Assist with the induction and training of all new staff to
agreed standards
Support Administration Manager to ensure all standard
operational procedures are updated and staff informed
To assist with effective workforce planning and training of
staff to meet the needs of the service
Ensure communication systems are running smoothly, and Clinicians
and Admin staff are kept fully informed of changes in procedures
Flexibility of Working Hours
You will be expected when appropriate, as part of your role, to
cover Reception/admin tasks during sickness and annual leave, which is integral
to the effective running of the Practice.
Confidentiality:
In the course of seeking treatment, patients entrust us
with, or allow us to gather, sensitive information in relation to their health
and other matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately in all circumstances
In the performance of the duties outlined in this Job
Description, the post-holder will have access to confidential information
relating to patients and their carers; practice staff and other healthcare
workers and also to information relating to the Practice as a business
organisation.Information from these sources is to be regarded as strictly
confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the Practice may only be divulged to
authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data
Safeguarding:
All staff must have an understanding
of the importance of safeguarding adults, children and young people to ensure
that are able to live a comfortable life in safety, free from abuse and
neglect. As a practice we should always promote our patients wellbeing in
their safeguarding arrangements.
Health & Safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
practice Health & Safety Policy, the practice Health & Safety Manual,
and the practice Infection Control policy and published procedures. This will
include:
Utilising security systems appropriate to the
workplace according to Practice guidelines
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks
Undertaking and making effective use of training
to update knowledge and skills
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
Active reporting of health and safety hazards
and infection hazards immediately
Keeping own work areas and general / patient
areas generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holders role
Equality and Diversity:
The post-holder will
support the equality, diversity and rights of patients, carers and colleagues,
to include:
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
Acting in a way that recognizes the importance
of peoples rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation
Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their differing beliefs,
circumstances, feelings, priorities and rights.
Personal/Professional
Development:
The post-holder will participate in
any training programme implemented by the Practice as part of this employment,
such training to include:
Participation in an regular performance reviews
Taking responsibility for identifying own
development and learning needs and for maintaining a record of own personal
and/or professional development
Utilising acquired skills and activities to
assist others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the
Practice, and will:
Alert other team members to issues of quality
and risk
Assess own performance and take accountability
for own actions, either directly or under supervision
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance
Work effectively with individuals in other
agencies to meet patients needs
Effectively manage own time, workload and
resources
Communication:
The post-holder should recognize the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods
of communication and respond accordingly
Contribution to the
Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the
policies, standards and guidelines will affect own work
Participate in audit where appropriate
