Medical Receptionist

Spring House Surgery

The closing date is 14 February 2025

Job summary

Job Summary

Dr Majid and Partners, Spring House Surgery, are look for an enthusiastic, well organised member to help us continue to achieve high standards in delivering Primary Care to our patients.

Main duties of the job

Main Duties

The successful candidate will be responsible for the first patient contact and triage patients to the correct clinical practitioner. You will need to be able to multitask and work under pressure and meet deadlines. The role is primarily working in a very busy reception. Experience of General Practice or Health Care would be desirable. Experience of working on EMIS clinical system would also be an advantage, but training will be given.

About us

We are a medium size practice support by an excellent clinical and administrative team. We are also a GP training practice. High achieving practice in QoF, Bolton Quality Contract and all Enhanced Services. We are also members of the Chorley Roads Primary Care Network.

Date posted

20 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A0314-25-0001

Job locations

555 Chorley Old Road

Bolton

BL1 6AF

Job description

Job responsibilities

Job Description

Dealing with patients face to face in Reception.

Dealing with patients on the telephone.

Booking of appointments and triage to the correct clinician.

Taking messages, dealing with repeat prescription requests.

Monitoring of On-line Consult emails.

Saving patient documentation/information within patients medical records.

Actioning general day to day administrative tasks.

Contacting patients when necessary.

Receiving patients samples for testing and ensuring patient details are correctly recorded.

Ensuring all reception areas are clean and tidy.

Handover to all unresolved issues at the end of your working day.

Provide additional cover during holidays and sick leave.

Job description

Job responsibilities

Job Description

Dealing with patients face to face in Reception.

Dealing with patients on the telephone.

Booking of appointments and triage to the correct clinician.

Taking messages, dealing with repeat prescription requests.

Monitoring of On-line Consult emails.

Saving patient documentation/information within patients medical records.

Actioning general day to day administrative tasks.

Contacting patients when necessary.

Receiving patients samples for testing and ensuring patient details are correctly recorded.

Ensuring all reception areas are clean and tidy.

Handover to all unresolved issues at the end of your working day.

Provide additional cover during holidays and sick leave.

Person Specification

Qualifications

Essential

Good basic education GCSE qualifications for equivalent, preferably in English and Maths. Good IT skills, keyboard ability, knowledge and accuracy.

Desirable

Qualification in Reception or Business Studies.

Knowledge and Skills

Essential

Good Communication Skills

Desirable

IT Skills, previously worked in Primary care and experience with EMIS

Experience

Essential

Previous reception or customer service experience

Desirable

Experience working within a GP Practice.

Person Specification

Qualifications

Essential

Good basic education GCSE qualifications for equivalent, preferably in English and Maths. Good IT skills, keyboard ability, knowledge and accuracy.

Desirable

Qualification in Reception or Business Studies.

Knowledge and Skills

Essential

Good Communication Skills

Desirable

IT Skills, previously worked in Primary care and experience with EMIS

Experience

Essential

Previous reception or customer service experience

Desirable

Experience working within a GP Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Spring House Surgery

Address

555 Chorley Old Road

Bolton

BL1 6AF

Employer's website

https://www.springhousesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Spring House Surgery

Address

555 Chorley Old Road

Bolton

BL1 6AF

Employer's website

https://www.springhousesurgery.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Interim Practice Manager

Janet Scott

janet.scott32@nhs.net

01204848411

Date posted

20 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A0314-25-0001

Job locations

555 Chorley Old Road

Bolton

BL1 6AF

Privacy notice

Spring House Surgery's privacy notice (opens in a new tab)