Business Support Administrator

Job description

Job responsibilities

Job responsibilities:

IT & Computer Systems

Be responsible for the management of Online Access; specifically further access requests (FCR/DCR) and Subject Access Requests.

To provide support to staff to ensure that they complete annual training on confidentiality and security of data, and provide training as required.

To liaise with the IT support department to resolve hardware and software issues.

Train new and existing staff as and when necessary on IT applications.

Be responsible for maintaining the Practice Website & Facebook Page; be the point of contact for patients who need help accessing the Website.

Be responsible for the resetting of email and computer passwords.

Be responsible for the management of AccuRx, TeamNet & Footfall; creating procedures and templates as necessary.

Build and run SMS Campaigns as requested by the Practice.

Run weekly Eclipse updates / monthly NHS Pathways.

Management of waiting room screens; ensuring that all slides and videos are up to date and relevant.

Perform SystmOne maintenance tasks as necessary.

Management of Open Exeter user accounts.

Run Risk Stratification reports / PCCAG queries as required.

Upload data to QOF/IIF/Ardens Dashboards as and when necessary.

Trouble shoot and solve any IT/Network/Printer problems.

Be responsible for download/upload of new software.

Operations

Assist with the production and upkeep of Practice Procedures and maintain Practice Admin Manuals & How to Guides.

Ensure that all administrative systems are running smoothly and recommend any necessary improvements.

Be responsible for maintaining practice inventory of equipment (Asset Register) and organising repair and replacement where necessary.

Procurement of IT Equipment and related equipment; project manage this and research as necessary when things need replacing / upgrading.

Organise, take minutes at QOF meetings and produce reports as necessary for clinical staff.

Finance / QOF (Quality Outcome Framework) / CQRS

To design, run searches and prepare clinical information on a monthly, quarterly /annual basis.

Support and work with the clinical team to identify areas of improvement in data quality.

Ensure Doctors are notified of patient recalls for QOF Domains as agreed by the Partners; Cancer Reviews, Depression Reviews, Heart Failure & Diabetes Education Programme.

To support the clinical team in identifying and targeting patients for assessment and treatment.

To oversee the read coding of all patient clinical documentation and information in relation to QOF.

Ensure the practice maximises income, meets deadlines and fulfils requirements with regard to the Quality and Outcomes Framework and Enhanced Services.

GMS Contract

Help manage the targets associated with GMS contract using the IT system, circulate task lists and follow up on action points.

Ensure that all relevant paperwork concerning enhanced services is returned in a timely manner.

Administration

Amend search criteria as appropriate, run search and ensure invites are sent out in a timely manner for NHS Health Checks (weekly / monthly) and any other adhoc vaccination programme that is introduced to the Practice, i.e. Flu Invitations (usually end of Aug / early Sept)

Ensure that staff manuals, practice leaflets, new patient booklet etc. are updated as and when required, and produce new ones as and when requested by the Practice Manager.

Check ETP queries and tasks for ex-employees on a weekly basis to ensure there is no back log or any tasks left outstanding.

Maintenance of Ardens, SystmOne Templates, Letters, Protocols and Pop up Alerts.

Management of Surgery Emails.

Run relevant searches as and when necessary to ensure quality of data on clinical system; Applied Patients, Pregnant Patients & Carer Report.

Build and run reports within the IT system as requested.

Keep abreast of CQC compliance ensuring the surgery is compliant at all times.

PCSE administration FP69s patient registration queries and amendment links.

Administration of any related PCN Admin as decided by the Practice Manager and/or Partners.

LTC and other recall invitations.

Other duties:

Provide administrative support to the Practice Manager as required.

To undertake any other duties as agreed with the Practice Manager and/or Partners.

This Job Description may vary from time to time, by mutual consent, according to the way in which the Practice develops.

Person Specification

Qualifications

Essential

• 5 GCSE's including English Language and Maths (level 9-4)

Desirable

• Business Administration (level 9-4)

Experience

Essential

• * SystmOne
• * At least 2 years previous work experience within primary care
• * Experience of Ardens, QOF and enhanced services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hucclecote Surgery

Address

Brookfield Road

Hucclecote

Gloucester

GL3 3HB

Employer's website

https://www.hucclecotesurgery.co.uk/ (Opens in a new tab)