Patient Advisor

Hucclecote Surgery

Information:

This job is now closed

Job summary

Patient Advisor - 25 hours per week

(Monday to Friday 1.30pm to 6.30pm)

We are looking to recruit a dynamic patient advisor who can provide a first class customer service approach to all our stakeholders. This role is very busy, so we are looking for a team member who can professionally juggle a varied workload to include face-to-face/telephone patient contact, making appointments, administration of prescriptions, test results, registering patients, deducting patients and clinical correspondence to name some of the duties.

Main duties of the job

The candidate will need:

  • Excellent communication skills
  • Outstanding organisational skills
  • Eye for detail with a high rate of accuracy
  • Ability to multi-task
  • Ability to work well under pressure
  • Good sense of humour
  • Flexible team approach
  • All rounder who can manage a varied and challenging workload

About us

Hucclecote Surgery is a 5 partner practice based on the outskirts of Gloucester. We are a friendly, supportive & forward thinking team.

Date posted

09 March 2020

Pay scheme

Other

Salary

£8.25 to £9 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0303-20-8576

Job locations

Brookfield Road

Hucclecote

Gloucester

GL3 3HB


Job description

Job responsibilities

Job summary:

To provide front of house customer service to all stakeholders with a positive and professional image at all times. This will include directing patients to the appropriate healthcare professional, booking of appointments and answering queries. Day to day administration duties to be dealt with effectively and efficiently in line with the practices policies and protocols.

This role will cover all aspects of reception and administrative work.

Job responsibilities:

The duties and responsibilities to be undertaken by the members of the reception/administration team may include any or all of the items in the following list. Duties may vary from time to time under the direction of the Practice Manager, dependent on current & evolving workload and staffing levels. The Practice reserves the right to alter these if deemed necessary:

  • Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols.

  • Maintaining and monitoring the practice appointments system.

  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.

  • Navigation of patients to the correct healthcare professional.

  • Processing and distributing incoming mail.

  • Taking messages and passing on information.

  • Filing and retrieving paperwork.

  • Processing repeat prescriptions in accordance with practice guidelines.

  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

  • Actioning administration tasks ensuring tasks are dealt with professionally and in a timely manner.

  • Registering new patients ensuring accurate data entry.

  • Processing deductions for patients leaving the practice.

  • Forwarding clinical correspondence to the correct staff member and ensuring coding is allocated.

  • Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy.

  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

  • Undertake training formally or informally as the business dictates.

  • Any other tasks that are required from time to time as directed by the Practice Manager.

Job description

Job responsibilities

Job summary:

To provide front of house customer service to all stakeholders with a positive and professional image at all times. This will include directing patients to the appropriate healthcare professional, booking of appointments and answering queries. Day to day administration duties to be dealt with effectively and efficiently in line with the practices policies and protocols.

This role will cover all aspects of reception and administrative work.

Job responsibilities:

The duties and responsibilities to be undertaken by the members of the reception/administration team may include any or all of the items in the following list. Duties may vary from time to time under the direction of the Practice Manager, dependent on current & evolving workload and staffing levels. The Practice reserves the right to alter these if deemed necessary:

  • Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols.

  • Maintaining and monitoring the practice appointments system.

  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.

  • Navigation of patients to the correct healthcare professional.

  • Processing and distributing incoming mail.

  • Taking messages and passing on information.

  • Filing and retrieving paperwork.

  • Processing repeat prescriptions in accordance with practice guidelines.

  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

  • Actioning administration tasks ensuring tasks are dealt with professionally and in a timely manner.

  • Registering new patients ensuring accurate data entry.

  • Processing deductions for patients leaving the practice.

  • Forwarding clinical correspondence to the correct staff member and ensuring coding is allocated.

  • Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy.

  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

  • Undertake training formally or informally as the business dictates.

  • Any other tasks that are required from time to time as directed by the Practice Manager.

Person Specification

Qualifications

Essential

  • Level 2 English Language
  • Level 2 Mathematics

Desirable

  • Level 2 Business Administration

Experience

Essential

  • Office receptionist/administration
  • Customer service
  • IT including Office

Desirable

  • Previous GP experience
  • Clinical system - SystmOne

Personal Attributes

Essential

  • Team player
  • Manage own workload within the team
  • Confident
  • Sense of humour
  • All-rounder who is flexible
Person Specification

Qualifications

Essential

  • Level 2 English Language
  • Level 2 Mathematics

Desirable

  • Level 2 Business Administration

Experience

Essential

  • Office receptionist/administration
  • Customer service
  • IT including Office

Desirable

  • Previous GP experience
  • Clinical system - SystmOne

Personal Attributes

Essential

  • Team player
  • Manage own workload within the team
  • Confident
  • Sense of humour
  • All-rounder who is flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hucclecote Surgery

Address

Brookfield Road

Hucclecote

Gloucester

GL3 3HB


Employer's website

https://www.hucclecotesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hucclecote Surgery

Address

Brookfield Road

Hucclecote

Gloucester

GL3 3HB


Employer's website

https://www.hucclecotesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice manager

Emma Jones

emma.jones77@nhs.net

01452632856

Date posted

09 March 2020

Pay scheme

Other

Salary

£8.25 to £9 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0303-20-8576

Job locations

Brookfield Road

Hucclecote

Gloucester

GL3 3HB


Supporting documents

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