Job summary
We are looking for an
outstanding Practice Business Manager who can lead and manage the day to day running of
the Practice, covering particularly finance, human resources, and compliance
with regulatory bodies.
You will have proven experience as a
leader and manager ideally within a healthcare setting. Together with our
two Operations Managers (both of whom will report to you) the successful
candidate will be focused on ensuring that our Practice delivers high quality
care to our patient population.
Whilst we are looking for a full time commitment over five days, we are prepared to consider full time hours but worked over four days, or part time with a minimum 32 hours worked over four days.
Main duties of the job
As our Practice Business Manager you will be responsible for providing operational oversight and leadership to ensure the smooth running of Nightingale Valley Practice.
You will be passionate about providing leadership and promoting the organisations values to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment.
In this role you will assist the Partners in the day-to-day organisation and financial management of the Practice to deliver high quality care to our patient population.
You will be an exceptional people manager with skills to develop our passionate and committed team. You will assist in shaping a long-term view for the practice amid the challenging and changing landscape of the NHS.
About us
We are a high performing practice, working across two sites, delivering healthcare to over 15,300 patients.
We provide a comprehensive range of Primary Care services to our patients with a strong emphasis on quality and care in a supportive friendly atmosphere.
As an established training practice, GP registrars and medical students work at our practice at various stages of their training and we have our own DFSRH trainers. We are also a successful, high recruiting sessional research practice.
Job description
Job responsibilities
You will:
- oversee and manage the day-to-day administrative operations of the GP practice, ensuring efficient and effective functioning working closely with Partners and management team,
- handle financial management tasks, including budgeting, financial reporting, and managing accounts payable and receivable,
- recruit, hire, and manage the administrative and support staff, providing guidance, training, and support as needed,
- ensure the practice's facilities and equipment are well-maintained and meet the necessary standards and regulations,
- ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing necessary changes,
- address patient complaints and implement strategies to improve patient satisfaction, fostering positive patient relations,
- participate in quality improvement initiatives, analysing data, implementing process changes, and measuring outcomes,
- collaborate with other healthcare providers, community organisations, and stakeholders to foster partnerships, develop initiatives and enhance care coordination,
- stay abreast of technological advancements and implement appropriate systems to optimise practice operations, and
- work closely with the Partners to develop and implement strategic plans for long-term success.
Job description
Job responsibilities
You will:
- oversee and manage the day-to-day administrative operations of the GP practice, ensuring efficient and effective functioning working closely with Partners and management team,
- handle financial management tasks, including budgeting, financial reporting, and managing accounts payable and receivable,
- recruit, hire, and manage the administrative and support staff, providing guidance, training, and support as needed,
- ensure the practice's facilities and equipment are well-maintained and meet the necessary standards and regulations,
- ensure compliance with all relevant laws, regulations, and professional standards, staying updated on changes and implementing necessary changes,
- address patient complaints and implement strategies to improve patient satisfaction, fostering positive patient relations,
- participate in quality improvement initiatives, analysing data, implementing process changes, and measuring outcomes,
- collaborate with other healthcare providers, community organisations, and stakeholders to foster partnerships, develop initiatives and enhance care coordination,
- stay abreast of technological advancements and implement appropriate systems to optimise practice operations, and
- work closely with the Partners to develop and implement strategic plans for long-term success.
Person Specification
Experience
Essential
- The person we are looking for will be ready to take on a fast paced and exciting role where they can really make a difference.
- Whilst experience of working in a Practice Manager role would be ideal it is not essential You must, however, be able to help us deliver the exceptional level of care our patients deserve by having the following skills:
- at least three years experience within a leadership and management role ideally within a health care setting,
- experience of leading multidisciplinary teams effectively, fostering a positive and collaborative work environment,
- excellent communication skills with the ability to communicate with a variety of individuals and stakeholders,
- excellent people management skills, with an ability to coach and manage performance,
- proficiency in financial management, including budgeting, financial reporting, and revenue cycle management,
- empathy and a patient-oriented mindset, with a commitment to provide excellent patient care experiences,
- experience of working with the public,
- ability to think strategically and contribute to the development and implementation of long-term practice goals and initiatives,
- experience of liaising with external agencies and quality assurance,
- a proactive nature, with an ability to prioritise, delegate and motivate within a fast-paced environment,
- ability to organize, establish and maintain effective communication within the practice,
- excellent IT skills and systems knowledge, with a willingness to adapt to new technologies,
- good at problem solving, be a forward thinker with a solutions focused approach to implement process improvements and enhance practice efficiency,
- ability to work under pressure, multitask and deal with an unpredictable workload,
- ability to analyse data and information,
- flexibility, commitment, and adaptability,
- enthusiasm for general practice and primary care,
- support the equality, diversity and rights of patients, carers, and colleagues, and
- demonstrate commitment to ethical and professional conduct, maintaining confidentiality and upholding professional standards.
- You will need to act as a key point of contact for the practice with local care networks and strategy groups and must be willing to travel to, and attend meetings, as a representative of the practice outside of core hours.
- You must have a full clean driving license with access to a car and will be subject to a DBS check.
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of dealing with a wide range of HR issues
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- AMSPAR qualification
- HR Qualification
- NHS/primary care general practice experience
- Relevant health and safety experience
- EMIS user skills
Person Specification
Experience
Essential
- The person we are looking for will be ready to take on a fast paced and exciting role where they can really make a difference.
- Whilst experience of working in a Practice Manager role would be ideal it is not essential You must, however, be able to help us deliver the exceptional level of care our patients deserve by having the following skills:
- at least three years experience within a leadership and management role ideally within a health care setting,
- experience of leading multidisciplinary teams effectively, fostering a positive and collaborative work environment,
- excellent communication skills with the ability to communicate with a variety of individuals and stakeholders,
- excellent people management skills, with an ability to coach and manage performance,
- proficiency in financial management, including budgeting, financial reporting, and revenue cycle management,
- empathy and a patient-oriented mindset, with a commitment to provide excellent patient care experiences,
- experience of working with the public,
- ability to think strategically and contribute to the development and implementation of long-term practice goals and initiatives,
- experience of liaising with external agencies and quality assurance,
- a proactive nature, with an ability to prioritise, delegate and motivate within a fast-paced environment,
- ability to organize, establish and maintain effective communication within the practice,
- excellent IT skills and systems knowledge, with a willingness to adapt to new technologies,
- good at problem solving, be a forward thinker with a solutions focused approach to implement process improvements and enhance practice efficiency,
- ability to work under pressure, multitask and deal with an unpredictable workload,
- ability to analyse data and information,
- flexibility, commitment, and adaptability,
- enthusiasm for general practice and primary care,
- support the equality, diversity and rights of patients, carers, and colleagues, and
- demonstrate commitment to ethical and professional conduct, maintaining confidentiality and upholding professional standards.
- You will need to act as a key point of contact for the practice with local care networks and strategy groups and must be willing to travel to, and attend meetings, as a representative of the practice outside of core hours.
- You must have a full clean driving license with access to a car and will be subject to a DBS check.
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of dealing with a wide range of HR issues
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- AMSPAR qualification
- HR Qualification
- NHS/primary care general practice experience
- Relevant health and safety experience
- EMIS user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
