Job summary
Huntcliff Surgery is looking for a Receptionist to join our existing
team, who needs to be a reliable, motivated team player with excellent telephone and
face to face communication skills.
We are open from 8am to 6pm, Monday to Friday and flexibility is
essential as you will be required to work between these hours to meet the needs
of the business and cover colleagues when required.
Previous experience would be an advantage but not essential as full
training will be given.
Main duties of the job
Main duties of the job
We are looking for someone who enjoys interacting with and helping others. In this role you will be answering telephone, face to face or online queries, finding out what the needs of the patients are and how the GP practice can best help them.
This role is busy and diverse and we are looking for candidates who would thrive in these situations.
We are looking for people with good IT skills including using email and Word.
We use the EMIS clinical system for appointments which you will be trained to use
About us
Overview of your organisation
Huntcliff surgery is a growing practice with over 10,000 patients.
We have a large, friendly team of Receptionist/ Administrative staff who support a diverse clinical team of GPs, Nurse Practitioners, Nurses and Health Care Assistants
Our Practices main objective is ensuring that our patients receive the optimum level of care available.
Our Mission Statement is"to accommodate the needs of our patients while promoting self-reliance. There is an emphasis on the prevention of illness while maintaining the traditional values of family medicine. We hope to provide a friendly personalised service."
Job description
Job responsibilities
Job
summary
To be responsible for undertaking a wide range of reception
duties and the provision of general support to the multidisciplinary team.
Duties can include but are not limited to, greeting and directing patients face
to face or via telephone, effective use of the appointment system, booking
appointments, processing of information and assisting patients as required. To
act as the central point of contact for patients, the distribution of
information, messages and enquiries for the clinical team, liaising with
multidisciplinary team members and external agencies such as secondary care and
community service providers.
Applicants must be educated to GCSE level or equivalent and have
experience of working with the general public. The successful candidate must
have excellent communication skills (written and oral), strong IT skills,
effective time management (planning and organising), ability to work as a team
member and autonomously.
Must be flexible to work outside of core office hours and be
prepared to have an Enhanced Disclosure and Barring Check (DBS)
Experience
Essential criteria
Experience of working with the general
public
Desirable criteria
Experience of working in primary
care. Experience of working in a GP practice. Experience of administrative
duties.
Personal Qualities
Essential criteria
Polite and confident Flexible and
cooperative Motivated Forward thinker High levels of integrity and loyalty
Sensitive and empathetic in distressing situations Ability to work under
pressure
Qualifications
Essential criteria
Applicants must be educated to GCSE
level or equivalent.
Desirable criteria
GCSE Mathematics or English at Grade
C or above AMSPAR Receptionists Qualificiation NVQ Level 2 in Health and Social
Care
Other Requirements
Essential criteria
Flexibility to work outside of core
office hours Disclosure Barring Service (DBS) check
Skills
Essential criteria
Effective time management (Planning
& Organising) Ability to work as a team member and autonomously Good
interpersonal skills Problem solving & analytical skills Ability to follow
policy and procedure Excellent communication skills (written and oral) Strong
IT skills
Desirable criteria
EMIS clinical system
Job description
Job responsibilities
Job
summary
To be responsible for undertaking a wide range of reception
duties and the provision of general support to the multidisciplinary team.
Duties can include but are not limited to, greeting and directing patients face
to face or via telephone, effective use of the appointment system, booking
appointments, processing of information and assisting patients as required. To
act as the central point of contact for patients, the distribution of
information, messages and enquiries for the clinical team, liaising with
multidisciplinary team members and external agencies such as secondary care and
community service providers.
Applicants must be educated to GCSE level or equivalent and have
experience of working with the general public. The successful candidate must
have excellent communication skills (written and oral), strong IT skills,
effective time management (planning and organising), ability to work as a team
member and autonomously.
Must be flexible to work outside of core office hours and be
prepared to have an Enhanced Disclosure and Barring Check (DBS)
Experience
Essential criteria
Experience of working with the general
public
Desirable criteria
Experience of working in primary
care. Experience of working in a GP practice. Experience of administrative
duties.
Personal Qualities
Essential criteria
Polite and confident Flexible and
cooperative Motivated Forward thinker High levels of integrity and loyalty
Sensitive and empathetic in distressing situations Ability to work under
pressure
Qualifications
Essential criteria
Applicants must be educated to GCSE
level or equivalent.
Desirable criteria
GCSE Mathematics or English at Grade
C or above AMSPAR Receptionists Qualificiation NVQ Level 2 in Health and Social
Care
Other Requirements
Essential criteria
Flexibility to work outside of core
office hours Disclosure Barring Service (DBS) check
Skills
Essential criteria
Effective time management (Planning
& Organising) Ability to work as a team member and autonomously Good
interpersonal skills Problem solving & analytical skills Ability to follow
policy and procedure Excellent communication skills (written and oral) Strong
IT skills
Desirable criteria
EMIS clinical system
Person Specification
Qualifications
Essential
- Applicants must be educated to GCSE level grade A to C or equivalent.
Desirable
- NVQ in Business Administration
Experience
Essential
- Experience of working with the general public.
Desirable
- Experience of working in a health and social care setting.
- Experience of working in a GP Practice.
- Experience of administrative duties.
Skills
Essential
- Effective time management (Planning & Organising).
- Ability to work as a team member and autonomously.
- Excellent interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
- Strong IT skills.
Desirable
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Person Specification
Qualifications
Essential
- Applicants must be educated to GCSE level grade A to C or equivalent.
Desirable
- NVQ in Business Administration
Experience
Essential
- Experience of working with the general public.
Desirable
- Experience of working in a health and social care setting.
- Experience of working in a GP Practice.
- Experience of administrative duties.
Skills
Essential
- Effective time management (Planning & Organising).
- Ability to work as a team member and autonomously.
- Excellent interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
- Strong IT skills.
Desirable
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.