Job summary
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to
clinical staff and other members of the practice team
Facilitate
effective communication between patients, members the primary health care team,
secondary care and other associated healthcare agencies
Main duties of the job
The duties and responsibilities to be undertaken by members of the practice administration team:
- Clearing and re-stock consulting rooms as required
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Filing and retrieving paperwork
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Ensure security of data at all times
About us
The Range Medical Centre
is a GMS practice with a list size of 9000 patients based in Whalley Range Manchester.
We are looking for an enthusiastic and dynamic person to join our team.
We are a
well-established, high achieving, successful training practice. The practice
has a forward thinking philosophy, with active involvement in our local Primary
Care Network and federation. Partners and staff work well together as a team
delivering high quality care to patients and are continually exploring
innovative ways of working.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager/Practice Director, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Clearing and re-stock consulting rooms as required
- Dealing with clinical waste
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Read Coding the information into the practice clinical system
- File patient records and correspondence in patient medical records
- To assist with the gathering of statistics and information when required
- Ensure security of data at all times
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager/Practice Director, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Clearing and re-stock consulting rooms as required
- Dealing with clinical waste
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Read Coding the information into the practice clinical system
- File patient records and correspondence in patient medical records
- To assist with the gathering of statistics and information when required
- Ensure security of data at all times
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified to NVQ level 2 in Health and Social Care
Experience
Essential
- Customer (patient) focussed
Desirable
- Experience of working in primary care
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified to NVQ level 2 in Health and Social Care
Experience
Essential
- Customer (patient) focussed
Desirable
- Experience of working in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.