Go back

Receptionist /Administrator

Broad Lane

The closing date is 09 May 2025

Apply for this job

Job summary

We are looking for a smart, friendly and professional Medical Administrator / receptionist to join our small but expanding GP practice.

You will be a key player of the administration staff and will be working alongside a multidisciplinary team of professionals. The ideal candidate requires good IT and interpersonal skills and to be an excellent communicator at all levels. A key feature of the role will be a willingness to learn and develop new skills.

The successful candidate will need to be flexible and provide cover for annual leave or absence when required.

Main duties of the job

Candidates must ideally have customer care experience and / or experience of working in a healthcare environment. Some reception & admin experience is essential for this position and the candidate must have excellent IT Skills

About us

Small friendly GP Surgery located in Hampton. The list size at present is 7000 patients. There are 2 Partners 4 salaried GP I Nurse 1 HCA and 7 admin staff

Date posted

25 April 2025

Pay scheme

Other

Salary

£12.20 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0271-25-0002

Job locations

71 Broad Lane

Hampton

Middlesex

TW12 3AX


Job description

Job responsibilities

l Welcome Patients and visitors to the practice

l Assist Patients on the phone, electronically and in person

l Help to maintain the safety and comfort of Patients

l Maintain records of appointments, financial transactions and other administrative duties

l Keep Patient records accurate and up to date

l Take part in recalls for Patient health checks

l Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency

Participate in all activities required by CQC registration

Job description

Job responsibilities

l Welcome Patients and visitors to the practice

l Assist Patients on the phone, electronically and in person

l Help to maintain the safety and comfort of Patients

l Maintain records of appointments, financial transactions and other administrative duties

l Keep Patient records accurate and up to date

l Take part in recalls for Patient health checks

l Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency

Participate in all activities required by CQC registration

Person Specification

Experience

Essential

  • N/A

Desirable

  • N/A

Experience

Essential

  • Excellent Proven computer skills
  • Keyboard skills
  • Customer Service Related Training
  • GCSE- IT/ English
  • NVQ-Administration
  • Experience of working in a customer service role both by telephone and face-to-face
  • Knowledge and understanding of the NHS
  • IT specific application knowledge, Microsoft Word, Excel, E-mail.
  • Common sense
  • Good Interpersonal skills
  • Effective written and oral communication skills.
  • Proficient in the use of communication and information technology, and willing to enhance skills when required.
  • A commitment to contribute to improving Practice standards and personal competencies through continued professional development.
  • Excellent reliability and time keeping within the agreed shifts
  • Willingness to work flexibly as part of a team
  • A relaxed friendly but efficient disposition
  • Self-motivated with initiative
  • Able to keep calm when those around you are being angry/demanding/unreasonable.

Desirable

  • N/A

Qualifications

Essential

  • N/A

Desirable

  • N/A
Person Specification

Experience

Essential

  • N/A

Desirable

  • N/A

Experience

Essential

  • Excellent Proven computer skills
  • Keyboard skills
  • Customer Service Related Training
  • GCSE- IT/ English
  • NVQ-Administration
  • Experience of working in a customer service role both by telephone and face-to-face
  • Knowledge and understanding of the NHS
  • IT specific application knowledge, Microsoft Word, Excel, E-mail.
  • Common sense
  • Good Interpersonal skills
  • Effective written and oral communication skills.
  • Proficient in the use of communication and information technology, and willing to enhance skills when required.
  • A commitment to contribute to improving Practice standards and personal competencies through continued professional development.
  • Excellent reliability and time keeping within the agreed shifts
  • Willingness to work flexibly as part of a team
  • A relaxed friendly but efficient disposition
  • Self-motivated with initiative
  • Able to keep calm when those around you are being angry/demanding/unreasonable.

Desirable

  • N/A

Qualifications

Essential

  • N/A

Desirable

  • N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Broad Lane

Address

71 Broad Lane

Hampton

Middlesex

TW12 3AX


Employer's website

https://www.broadlanesurgeryhampton.co.uk (Opens in a new tab)

Employer details

Employer name

Broad Lane

Address

71 Broad Lane

Hampton

Middlesex

TW12 3AX


Employer's website

https://www.broadlanesurgeryhampton.co.uk (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Linda Garland

linda.garland@nhs.net

02089795406

Date posted

25 April 2025

Pay scheme

Other

Salary

£12.20 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0271-25-0002

Job locations

71 Broad Lane

Hampton

Middlesex

TW12 3AX


Privacy notice

Broad Lane 's privacy notice (opens in a new tab)