Office Administrator

Job description

Job responsibilities

Objectives of the Admin Team:

To ensure that administrative systems are in place to help clinicians meet the clinical requirements of the GP contract/QOF/Enhanced Services etc.

Provide administrative support to help clinicians maintain high standards of care across all clinical areas through audits, register checks, templates and coding, protocols, patient recall etc.

To ensure that administrative systems are in place to help the Practice maximise its income for clinical work done.

To register new patients and to keep existing patients registration details up to date in line with the NHS spine.

MAIN RESPONSIBILTIES:

Maintain the Hypertension register. Monitor the patient list and send invites to patients accordingly. Monitor achievement of the QOF targets on a regularly. Liaise with the relevant clinical staff to aid achievement of QOF.

Clinical coding of documents on patient medical records.

Summarising incoming patient medical records accurately and in a timely manner.

Run the practices Frailty and Staywell programme.

Manage our NHS health check programme inviting patients in as required for their NHS health check preparing blood test forms and monitoring who is eligible.

Registering new patients with the practice and linking them to the NHS spine.

Monitoring over 45s Blood Pressure Qof register.

Being responsible for and maintaining the carers register insuring all registered carers are coded and invited in for health checks as appropriate.

Inputting Bowel screening results into patients medical records and actioning where required.

Being responsible for and maintaining the housebound register.

Running the Hospital discharge search on Mondays and Tuesdays.

Collating and distributing the Friends and Family data across the 5 sites and displaying the data for viewing.

Other duties as reasonably requested by management.

SHARED RESPONSIBILTIES:

Work with the rest of the Admin Team to make sure that patient registrations (including change of address requests etc.) are completed in a timely manner. Also ensure that all processes relating to patient registrations (e.g. Workflow screens, GP Links, Dashboard and filing of new patient registrations and changes in Docman) are completed regularly and that registration details and registration status information on EMIS is accurate and up to date.

Person Specification

Knowledge/Skills

Essential

• Excellent keyboard and computer skills.
• Excellent communication skills, verbal and written.
• Experience of data management.

Desirable

• Experience of using EMIS.

Experience

Essential

• Good standard of education, including qualifications in English and Maths.
• Competent user of Microsoft Office software, including basic knowledge of Excel.
• Experience of working in an office environment.
• Experienced administrator.

Desirable

• Experience of working within Primary Care.

Qualities/Attributes

Essential

• Must be accurate, with attention to detail as a priority.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense
• Organised.
• Ability to cover for colleagues planned and unplanned absence.
• Pleasant and articulate with a sense of humour.
• Ability to work under pressure and able to use own initiative.
• A team player who has the ability to work within a multi-skilled team.

Desirable

• Knowledge of medical terminology.

Employer details

Employer name

Phoenix Health Group

Address

9 Chesterton Lane

Cirencester

Gloucestershire

GL7 1XG

Employer's website

https://www.phoenixhealthgroup.co.uk/ (Opens in a new tab)