Job summary
Job Summary:
Hours
Tuesday 8 - 2, Wednesday 8 - 2, Thursday 9 - 6.30, Friday 9 - 6.30
Offer general assistance to the practice team and project a positive and
friendly image to patients and other visitors, either in person or via the
telephone
Receive, assist and direct patients in accessing the appropriate service
or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth
running of the practice.
Facilitate effective communication between patients, members the primary
health care team, secondary care and other associated healthcare agencies
Main duties of the job
The duties and responsibilities to be undertaken by members of the
practice administration team may include any or all of the items in the
following list. Duties may be varied from time to time under the direction of
the Practice Manager, dependent on current and evolving practice workload and
staffing levels and the Practice reserves the right to alter these if deemed
necessary:
Opening up/locking-up of practice premises and maintaining security in
accordance with practice protocols
Maintaining and monitoring the practice appointments system as
appropriate to the job role
Processing personal and telephone requests for appointments, visits and
telephone consultations and ensuring callers are directed to the appropriate
healthcare professional
Processing and distributing incoming (and outgoing) mail
Actioning emails and associated work
Taking messages and passing on information, Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and
recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other
team member and associated healthcare agencies and providers
Providing clerical assistance to practice and CCG staff as required from
time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
About us
The Inspire Healthcare group is made up of five north Gloucestershire NHS GP Practices;
- Church Street Medical, Tewkesbury
- Lechlade Medical Centre, Lechlade
- St Catherine's Surgery, Cheltenham
- The Park Surgery, Cirencester
- West Cheltenham Medical, Cheltenham
The group is run by six dedicatedGP partnersand works across three of the countys Primary Care Networks (PCNs) - TWNS, South Cotswolds and St Paul's PCN - to help deliver the best possible care to our local communities.
Job description
Job responsibilities
Duties and
Responsibilities:
The duties and responsibilities to be undertaken by members of the
practice administration team may include any or all of the items in the
following list. Duties may be varied from time to time under the direction of
the Practice Manager, dependent on current and evolving practice workload and
staffing levels and the Practice reserves the right to alter these if deemed
necessary:
Opening up/locking-up of practice premises and maintaining security in
accordance with practice protocols
Maintaining and monitoring the practice appointments system as
appropriate to the job role
Processing personal and telephone requests for appointments, visits and
telephone consultations and ensuring callers are directed to the appropriate
healthcare professional
Processing and distributing incoming (and outgoing) mail
Actioning emails and associated work
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and
recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other
team member and associated healthcare agencies and providers
Providing clerical assistance to practice and CCG staff as required from
time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Working on Improved access clinic after 6.30 pm to 730pm on a rota basis
checking in of patients
Provision of refreshments for staff and visitors as required; keeping
the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy
and free from obstructions and clutter
Undertake Training formally or informally as the business dictates
Any other tasks that are required from time to time as directed by the
Practice manager/Assistant Practice Manager or Reception Manager
Job description
Job responsibilities
Duties and
Responsibilities:
The duties and responsibilities to be undertaken by members of the
practice administration team may include any or all of the items in the
following list. Duties may be varied from time to time under the direction of
the Practice Manager, dependent on current and evolving practice workload and
staffing levels and the Practice reserves the right to alter these if deemed
necessary:
Opening up/locking-up of practice premises and maintaining security in
accordance with practice protocols
Maintaining and monitoring the practice appointments system as
appropriate to the job role
Processing personal and telephone requests for appointments, visits and
telephone consultations and ensuring callers are directed to the appropriate
healthcare professional
Processing and distributing incoming (and outgoing) mail
Actioning emails and associated work
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and
recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other
team member and associated healthcare agencies and providers
Providing clerical assistance to practice and CCG staff as required from
time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Working on Improved access clinic after 6.30 pm to 730pm on a rota basis
checking in of patients
Provision of refreshments for staff and visitors as required; keeping
the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy
and free from obstructions and clutter
Undertake Training formally or informally as the business dictates
Any other tasks that are required from time to time as directed by the
Practice manager/Assistant Practice Manager or Reception Manager
Person Specification
Qualifications
Essential
- Computer literate
- Quick learner
- Happy to work under pressure
- Cheerful
- Polite and friendly manner
- Previous reception work
Desirable
- Flexibility in order to help cover staff sickness and holidays
Person Specification
Qualifications
Essential
- Computer literate
- Quick learner
- Happy to work under pressure
- Cheerful
- Polite and friendly manner
- Previous reception work
Desirable
- Flexibility in order to help cover staff sickness and holidays
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
