Job summary
Location: Haven Health
Surgery, Felixstowe
Hours: up to 28hrs per week (job share considered) (flexibility
required)
Salary: Competitive, with NHS pension option available
Haven Health in Felixstowe is a thriving practice dedicated
to delivering high-quality healthcare in a supportive and friendly environment.
We are looking for an enthusiastic and flexible Care Navigator/Prescription clerk to join our team
and to contribute in providing excellent patient care.
As a Care Navigator/Prescription Clerk, you will play a pivotal role in delivering patient care and services from the first encounter to our diverse patient population. You will be well supported by an established team to provide comprehensive support and manage day to day interactions as you will be a focal point for our patients in accessing appropriate heath care and managing prescription requests.
Main duties of the job
To provide
comprehensive administrative support for the general practice and to act as
focal point for patients and staff.
To receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way. Managing prescription requests inline with specific protocols
Offer general
assistance to the practice team and project a positive and friendly image to
patients and other visitors either in person or via the telephone.
Facilitate effective
communication between patients and members of the healthcare community.
Facilitate patient
access via AskmyGP and SystmOne
About us
Haven Health is a high-achieving, forward-thinking practice that fosters a positive and inclusive workplace. We are a teaching and training practice, committed to professional development and continuous learning.
Our team includes:
Care Navigators, Prescription Clerks, Medical Secretary, Administrative team as well a GP Partners and Salaried GPs, Nurse Practitioners, Practice Nurses, HealthCare Assistants and adedicated Medicines Management Team together with a Home Visiting Paramedic Team
What We Offer
A welcoming and supportive team environment
A competitive salary
The option to join the NHS pension scheme
A host of high street discounts and salary sacrifice
schemes
Free staff parking
We're within easy access of Ipswich being just 20mins
away minutes away by car
We are part of Suffolk Primary Care, a group of seven GP practices across Suffolk, offering extensive support and networking opportunities.
Job description
Job responsibilities
To manage prescription requests and raise any queries if necessary with the clinical team
To respond to all queries and requests for assistance
from patients and visitors at reception ensuring at all times that enquires
from patients are efficiently and courteously handled.
When appropriate to ensure that
telephones are answered promptly and politely,
accurate messages taken and calls passed to the appropriate person as
necessary, supplying information as required in a timely fashion.
Use the surgery
computer system for appointments, patient data, repeat prescriptions and other
patient related tasks. (training will be given where necessary)
Collect any necessary
information from the patient for their consultation, deal with any enquiries
and provide any information the patient may need.
To advise patients of relevant charges for
private services, accept payment and issue receipts if necessary
To operate start and
end of day procedures in line with practice policy and ensure premises are
prepared for staff to receive patients and also secured after use.
Any other as deemed appropriate and requested by senior
receptionists or line managers.
Job description
Job responsibilities
To manage prescription requests and raise any queries if necessary with the clinical team
To respond to all queries and requests for assistance
from patients and visitors at reception ensuring at all times that enquires
from patients are efficiently and courteously handled.
When appropriate to ensure that
telephones are answered promptly and politely,
accurate messages taken and calls passed to the appropriate person as
necessary, supplying information as required in a timely fashion.
Use the surgery
computer system for appointments, patient data, repeat prescriptions and other
patient related tasks. (training will be given where necessary)
Collect any necessary
information from the patient for their consultation, deal with any enquiries
and provide any information the patient may need.
To advise patients of relevant charges for
private services, accept payment and issue receipts if necessary
To operate start and
end of day procedures in line with practice policy and ensure premises are
prepared for staff to receive patients and also secured after use.
Any other as deemed appropriate and requested by senior
receptionists or line managers.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Experience in busy customer service or reception environment ideally within Primary Care.
- Experience of working in a team.
- IT literate preferably confident using microsoft Office
- Understanding of health and safety policies and procedures.
- Ability to translate information and details accurately, both verbally and in writing.
Desirable
- Previous NHS experience
- Experience of clinical systems, including SystmOne.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Experience in busy customer service or reception environment ideally within Primary Care.
- Experience of working in a team.
- IT literate preferably confident using microsoft Office
- Understanding of health and safety policies and procedures.
- Ability to translate information and details accurately, both verbally and in writing.
Desirable
- Previous NHS experience
- Experience of clinical systems, including SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
