Job responsibilities
Job Summary:
To
carry out a variety of administrative tasks and you will be the first point of
contact with patients, either on the telephone or in person, and you will be
required to respond in a helpful and friendly manner at all times.
Provide
general assistance to the doctors and the Practice Team.
Responsible
for the smooth running of the Practice reception.
Provide
secretarial support to the Doctors, Practice Nurses and Practice Manager(s).
Update patient
notes summaries and read code appropriate diagnosis from hospital letters as
indicated by the Doctor, ANP or Practice Nurse.
To carry out
monthly computer searches to assist Practice Manager with claims
To assist with
financial transactions for private certificates, completion of insurance claim
forms, undertaking of private HGV Medical examinations etc.
Job Responsibilities
Reception
Receive,
assist and direct patients arriving at the Practice
Handing
completed repeat prescriptions to patients and checking names and
addresses
Make and
cancel appointment requests either by telephone or in person
Deal with
home visit requests
Answer
telephone, assist with queries and take messages wherever necessary
Liaise
with other healthcare Professionals (such as District Nurses, Health
Visitors, Midwives etc)
Organise
hospital transport for emergency admissions at the request of the Doctor
Contact
patients where necessary
Clear
Doctors desk after each session and follow up any requests by doctor
Inform
patients of pathology and hospital results if requested by Doctor or
Practice Nurse
Use
initiative to deal with ad hoc situations that arise in reception
Ensure
reception and working areas are kept tidy
Administration
To have a
thorough knowledge of all practice procedures
To work
in accordance of written protocols
Scanning
& filing correspondence into computer medical records
Type
referral letters to Hospital Consultants at request of GPs
Book
appointments for patients using ERS (Electronic Referral Service)
Photocopy
as requested
Open
& distribute incoming mail
Ensure
outgoing mail is taken to the local Post Box daily
Continuously
validate patient details using correct computer codes
Process
repeat prescription requests in accordance with the Practice guidelines,
including processing of electronic prescriptions
Pulling
of / filing of patient notes if necessary
Ensure
completion of patient details on pathology request forms and sample
containers
Register
new patients on the clinical system
Process
removal of patients from the Practice on a daily basis
Ensure
patients change of address / telephone numbers are amended onto computer
and written notes in a timely manner (have knowledge of the Practice
Boundary)
Other Tasks
Ensure
building security have thorough knowledge of doors / windows/ alarm etc
Any other
tasks allocated by Practice Manager that may be agreed from time to time
Information
Governance
Confidentiality:
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
In the performance of the duties outlined in
this Job Description, the post holder may have access to confidential
information relating to patients and their carers, practice staff and
other healthcare workers. They may
also have access to information relating to the practice as a business
organisation. All such information
from any source is to be regarded as strictly confidential.
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may
only be divulged to authorised persons in accordance with the practice
policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
Information
Security
Post holder will be responsible for information
security as per the advice contained in the document NHS Code of Practice
Information Security Management.
Data
Protection
Post holder will be responsible for data protection
as per GDPR regulations.
Health
& Safety
The post holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
practice Health & Safety Policy, to include:
Using personal security systems within the workplace
according to practice guidelines.
Identifying the risks involved in work activities
and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge
and skills
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality
& Diversity
The post holder will support the equality, diversity
and rights of patients, carers and colleagues to include:
Acting in a way that recognizes the importance of
peoples rights, interpreting them in a way that is consistent with practice
procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs
of patients, carers and colleagues
Behaving in a manner which is welcoming to and of
the individual, is non judgmental and respects their circumstances, feelings,
priorities and rights.
Personal
/ Professional Development
The post holder will participate in any training
programme implemented by the Practice as part of this employment, such training
to include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a
record of own personal and / or professional development
Taking responsibility for own development,
learning and performance, and demonstrating skills and activities to
others who are undertaking similar work.
Quality
The post holder will strive to maintain quality
within the Practice, and will:
Alert other team members to issues of quality
and risk
Assess own performance and take accountability
for own actions, either directly or under supervision
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to
improve and enhance the teams performance
Work effectively with individuals in other
agencies to meet patients needs
Effectively manage own time, workload and
resources
Communication
The post holder should recognize the importance of
effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and
carers
Recognise peoples needs for alternative
methods of communication and respond accordingly
Contribution
to the Implementation of Services
Apply Practice policies, standards and guidance
Discuss with other members of the team how the
policies, standards and guidelines will affect own work
Participate in audit where appropriate