Patient Services Team

The Helsby and Elton Practice

The closing date is 18 April 2025

Job summary

Helsby Health Centre is a busy GP Surgery.

Patient Services team, is the first point of contact to all patients and visitors to the surgery.

If you can work well within a team, and are friendly, caring and polite, is this role for you?

Main duties of the job

Admin / office duties

First point of contact to all patients and visitors to the surgery.

Dealing with patients Face to Face and on the telephone.

Booking various appointments for Patients.

Dealing with hospital correspondence.

Dealing with outside agencies.

Dealing with all types of queries from Patients.

To prepare rooms for clinicians.

About us

Helsby Health Centre, is a very friendly, busy surgery.

Five GP Partners

One Salaried GP

Trainee GP's

Three ANP ( advanced nurse practitioners)

Two Practice Nurses

Three HCA ( Health care assistants)

Patients Services Team

Admin and Coding Team

Secretaries

Wellbeing Team

Physio's

Date posted

31 March 2025

Pay scheme

Other

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0261-25-0000

Job locations

Lower Robin Hood Lane

Helsby

Frodsham

WA6 0BW


Job description

Job responsibilities

Patient Service Team, administration duties.

Dealing with patients face to face and on the telephone phone

Keeping patient records up to date

Booking various appointments for patients

Giving test results to patients

Dealing with reports and hospital correspondence

Dealing with a variety of queries on a daily basis

General admin duties

Job description

Job responsibilities

Patient Service Team, administration duties.

Dealing with patients face to face and on the telephone phone

Keeping patient records up to date

Booking various appointments for patients

Giving test results to patients

Dealing with reports and hospital correspondence

Dealing with a variety of queries on a daily basis

General admin duties

Person Specification

Experience

Essential

  • Any admin / office experience

Desirable

  • Admin / office experience
Person Specification

Experience

Essential

  • Any admin / office experience

Desirable

  • Admin / office experience

Employer details

Employer name

The Helsby and Elton Practice

Address

Lower Robin Hood Lane

Helsby

Frodsham

WA6 0BW


Employer's website

https://www.helsbyandeltonpractice.nhs.uk (Opens in a new tab)

Employer details

Employer name

The Helsby and Elton Practice

Address

Lower Robin Hood Lane

Helsby

Frodsham

WA6 0BW


Employer's website

https://www.helsbyandeltonpractice.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Patient Services Manager

Susan Dodds

susan.dodds2@nhs.net

01928619020

Date posted

31 March 2025

Pay scheme

Other

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0261-25-0000

Job locations

Lower Robin Hood Lane

Helsby

Frodsham

WA6 0BW


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